Operations Manager, Mutual Fund Account Services - Memphis, TN
Raymond James, Memphis, TN, United States
Job Description Summary
Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit.
Hybrid Work Environment
This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week, averaging 12 days per month in our Memphis, TN location.
Responsibilities
Independently reviews complex cash/share reconciliation issues, analyzes and interprets data, and determines appropriate corrective action.
Contacts internal and external customers as well as funds and depositories to resolve reconciliation issues.
Processes various complex reconciliation‑related reports and utilizes tools including reconciliation databases and third‑party applications.
Performs daily follow‑up on programmatic balancing processes to assure completeness and accuracy.
Performs a daily review of aged items to insure all balancing guidelines and risk controls are being appropriately followed; proactively scrutinizes and addresses monetary, reputational or regulatory risk situations, involving leadership as appropriate.
Provides leadership with both written and verbal feedback and periodical management reports to provide timely reconciliation updates including transaction aging, metrics and quality assurance reviews.
Responsible for monitoring and reporting on general ledgers/monitor Reserve accounts.
Works with department leadership and business consultants to improve future business processes (focusing on risk, hard and soft dollar savings, and automation). Documents current and future business processes.
Oversees an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery, or both.
Contributes to the development of annual and longer‑term business plans; forecasts performance against business key performance indicators (KPIs); develops business cases for key activities/projects; estimates the financial and human resources required to deliver performance targets.
Communicates the actions needed to implement the function's strategy and business plan within the team; explains the relationship to the broader organization's mission, vision, and values; motivates people to commit to these and to do extraordinary things to achieve local business goals.
Manages and reports on the performance of a substantial, diverse team; sets appropriate performance objectives for direct reports or project/account team members and holds individuals accountable for achieving them; takes appropriate corrective action where necessary to ensure the achievement of team and personal objectives.
Manages day‑to‑day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues.
Develops medium‑ or long‑term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.
Identifies shortcomings in existing business practices, then suggests and implements improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
Develops procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advises the wider business on application of policy, then monitors implementation of those procedures within the organization.
Recommends changes to policies, processes, standards, and practices that would improve operational support.
Develops and/or delivers a plan for significant aspects of internal communications with guidance from senior colleagues.
Develops and/or delivers a contingency plan for significant aspects of the risk management and/or risk control processes.
Develops and/or delivers budget plans with guidance from senior colleagues.
Uses the organization's formal development framework to identify the team's individual development needs. Plans and implements actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provides informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Monitors and reviews performance and behaviors within area of responsibility to identify and resolve non‑compliance with the organization's policies and relevant regulatory codes and codes of conduct.
Knowledge
Complex investment concepts, practices, procedures and industry regulations related to mutual fund reconciliation activities.
Intermediate mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, averages and balancing sufficient to complete settlement.
Accounting principles.
Principles and practices of customer relations and communications.
Skills
Identifying financial events that affect balancing and reconciliation.
Reconciling and correcting share/cash discrepancies.
Calculating percentages, balancing accounts, and providing statistical data.
Actively participates in user agreement testing (UAT) for systems and new process implementation. Involved in all aspects of testing, including internal audit, troubleshooting and suggested solutions.
Provides guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Provides guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.
Provides guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while ensuring they align with organizational strategies and objectives.
Provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise.
Provides guidance and training to others on using clear and effective verbal communication skills to express ideas, request actions and formulate plans or policies.
Provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.
Provides guidance and training to others on reviewing and creating relevant, lucid and effective reports.
Provides guidance and training to others on identifying, assessing, prioritizing and managing risks.
Uses expertise to serve as the organizational authority on meeting high customer service standards.
Manages and applies safe systems of work while providing guidance and training to others.
Provides guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
Guides and trains others on managing projects and/or programs within desired cost, time and quality parameters.
Engages in strategic planning.
Plans, organizes, and executes the steps it takes to achieve a goal to achieve higher efficiencies.
Education
Bachelor’s: Accounting
Bachelor’s: Business Administration
Bachelor’s: Finance
High School (HS) (Required)
Work Experience
General Experience: 6 to 10 years
Manager Experience: 3 to 6 years
Certifications
OS - Operations Professional - Financial Industry Regulatory Authority (FINRA)
Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
Travel
Less than 25%
Workstyle
Hybrid
Compensation & Benefits
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
Expectations
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
Equal Opportunity Employer
At Raymond James – as part of our people‑first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
#J-18808-Ljbffr
Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit.
Hybrid Work Environment
This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week, averaging 12 days per month in our Memphis, TN location.
Responsibilities
Independently reviews complex cash/share reconciliation issues, analyzes and interprets data, and determines appropriate corrective action.
Contacts internal and external customers as well as funds and depositories to resolve reconciliation issues.
Processes various complex reconciliation‑related reports and utilizes tools including reconciliation databases and third‑party applications.
Performs daily follow‑up on programmatic balancing processes to assure completeness and accuracy.
Performs a daily review of aged items to insure all balancing guidelines and risk controls are being appropriately followed; proactively scrutinizes and addresses monetary, reputational or regulatory risk situations, involving leadership as appropriate.
Provides leadership with both written and verbal feedback and periodical management reports to provide timely reconciliation updates including transaction aging, metrics and quality assurance reviews.
Responsible for monitoring and reporting on general ledgers/monitor Reserve accounts.
Works with department leadership and business consultants to improve future business processes (focusing on risk, hard and soft dollar savings, and automation). Documents current and future business processes.
Oversees an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery, or both.
Contributes to the development of annual and longer‑term business plans; forecasts performance against business key performance indicators (KPIs); develops business cases for key activities/projects; estimates the financial and human resources required to deliver performance targets.
Communicates the actions needed to implement the function's strategy and business plan within the team; explains the relationship to the broader organization's mission, vision, and values; motivates people to commit to these and to do extraordinary things to achieve local business goals.
Manages and reports on the performance of a substantial, diverse team; sets appropriate performance objectives for direct reports or project/account team members and holds individuals accountable for achieving them; takes appropriate corrective action where necessary to ensure the achievement of team and personal objectives.
Manages day‑to‑day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues.
Develops medium‑ or long‑term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.
Identifies shortcomings in existing business practices, then suggests and implements improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
Develops procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advises the wider business on application of policy, then monitors implementation of those procedures within the organization.
Recommends changes to policies, processes, standards, and practices that would improve operational support.
Develops and/or delivers a plan for significant aspects of internal communications with guidance from senior colleagues.
Develops and/or delivers a contingency plan for significant aspects of the risk management and/or risk control processes.
Develops and/or delivers budget plans with guidance from senior colleagues.
Uses the organization's formal development framework to identify the team's individual development needs. Plans and implements actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provides informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Monitors and reviews performance and behaviors within area of responsibility to identify and resolve non‑compliance with the organization's policies and relevant regulatory codes and codes of conduct.
Knowledge
Complex investment concepts, practices, procedures and industry regulations related to mutual fund reconciliation activities.
Intermediate mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, averages and balancing sufficient to complete settlement.
Accounting principles.
Principles and practices of customer relations and communications.
Skills
Identifying financial events that affect balancing and reconciliation.
Reconciling and correcting share/cash discrepancies.
Calculating percentages, balancing accounts, and providing statistical data.
Actively participates in user agreement testing (UAT) for systems and new process implementation. Involved in all aspects of testing, including internal audit, troubleshooting and suggested solutions.
Provides guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Provides guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.
Provides guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while ensuring they align with organizational strategies and objectives.
Provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise.
Provides guidance and training to others on using clear and effective verbal communication skills to express ideas, request actions and formulate plans or policies.
Provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.
Provides guidance and training to others on reviewing and creating relevant, lucid and effective reports.
Provides guidance and training to others on identifying, assessing, prioritizing and managing risks.
Uses expertise to serve as the organizational authority on meeting high customer service standards.
Manages and applies safe systems of work while providing guidance and training to others.
Provides guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
Guides and trains others on managing projects and/or programs within desired cost, time and quality parameters.
Engages in strategic planning.
Plans, organizes, and executes the steps it takes to achieve a goal to achieve higher efficiencies.
Education
Bachelor’s: Accounting
Bachelor’s: Business Administration
Bachelor’s: Finance
High School (HS) (Required)
Work Experience
General Experience: 6 to 10 years
Manager Experience: 3 to 6 years
Certifications
OS - Operations Professional - Financial Industry Regulatory Authority (FINRA)
Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
Travel
Less than 25%
Workstyle
Hybrid
Compensation & Benefits
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
Expectations
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
Equal Opportunity Employer
At Raymond James – as part of our people‑first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
#J-18808-Ljbffr