IT Service Desk Manager
Mountain Park Health Center, Phoenix, AZ, United States
Brief Description
Responsible for providing direct leadership to the Information Technology (IT) Service Desk support functions at Mountain Park Health Center; and provide business relationship management for IT customers.
Essential Functions
Organizes, plans, audits, and oversees all departmental related activity.
Manages workflow, performance, and overall IT operations achieving superb service and maximum staff productivity.
Manages and oversees the day-to-day functions of the department and delegates responsibilities to manage operations.
Coaches, counsels, and develops employees.
Leads and guides the IT Service team and assists human resources with hiring and managing the IT Service team.
Develops, manages, and contributes to maturing Mountain Park Health Center’s Information Technology Infrastructure Library (ITIL) processes, including the IT Service Catalog.
Manages relationships with IT customers and ensures that customer service expectations are being met.
Ensures the PC and Printer lifecycle process is being implemented and reconciled across the organization; includes working with vendors and purchasing IT equipment.
Oversees vendor management and IT Service vendor relationships, including the Service Desk software platform.
Facilitates request for proposal (RFP) meetings with prospective technology vendors; makes decisions on desktop and technology platforms.
Serves as a project leader.
Maintains regular and predictable attendance.
Performs other duties as required.
Position Qualifications
Minimum Qualifications
Bachelor’s degree with relevant high-level IT certifications.
Five (5) years or more of Information Technology experience.
Two (2) years or more of leadership experience.
Preferred Qualifications
Seven (7) years or more of Information Technology Experience.
Three (3) years or more of leadership experience.
#J-18808-Ljbffr
Responsible for providing direct leadership to the Information Technology (IT) Service Desk support functions at Mountain Park Health Center; and provide business relationship management for IT customers.
Essential Functions
Organizes, plans, audits, and oversees all departmental related activity.
Manages workflow, performance, and overall IT operations achieving superb service and maximum staff productivity.
Manages and oversees the day-to-day functions of the department and delegates responsibilities to manage operations.
Coaches, counsels, and develops employees.
Leads and guides the IT Service team and assists human resources with hiring and managing the IT Service team.
Develops, manages, and contributes to maturing Mountain Park Health Center’s Information Technology Infrastructure Library (ITIL) processes, including the IT Service Catalog.
Manages relationships with IT customers and ensures that customer service expectations are being met.
Ensures the PC and Printer lifecycle process is being implemented and reconciled across the organization; includes working with vendors and purchasing IT equipment.
Oversees vendor management and IT Service vendor relationships, including the Service Desk software platform.
Facilitates request for proposal (RFP) meetings with prospective technology vendors; makes decisions on desktop and technology platforms.
Serves as a project leader.
Maintains regular and predictable attendance.
Performs other duties as required.
Position Qualifications
Minimum Qualifications
Bachelor’s degree with relevant high-level IT certifications.
Five (5) years or more of Information Technology experience.
Two (2) years or more of leadership experience.
Preferred Qualifications
Seven (7) years or more of Information Technology Experience.
Three (3) years or more of leadership experience.
#J-18808-Ljbffr