Docent Lead
Saks Global, New York, NY, United States
Salary Range $19.61 - $24.51
Job Description
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
You Will Be
The Docent Lead is the face of the experiential hospitality within Bergdorf Goodman. This role oversees the docent team, curates elevated guest journeys and ensures every client interaction reflects the brand's standards of sophistication, storytelling, and personalized service. The Docent Lead blends leadership, cultural fluency, and operational excellence to deliver memorable, white‑glove experiences.
What You Will Do
Lead, coach and inspire the docent team to deliver exceptional, brand‑aligned experiences.
Conduct daily briefings focused on storytelling, product knowledge and experiential touchpoints.
Provide real‑time feedback and performance coaching.
Support recruitment, onboarding, and train new docents.
Key Responsibilities
Design and elevate curated guest journeys, tours and private experiences.
Maintain deep knowledge of brand heritage, product collections, craftsmanship and current focus.
Ensure all tours and storytelling align with brand voice and positioning. Continuously refine scripts, narratives and experiential moments to remain relevant and compelling.
Personally guide and often host VIP clients, brand partners, and high‑profile visitors.
Anticipate client needs and create seamless, high‑touch interactions.
Collaborate with Client Services and selling teams to ensure cohesive service.
Resolve and guest concerns with discretion and professionalism.
Identify opportunities to enhance the docent program.
Maintain visual and experiential standards in partnership with leadership teams.
Your Life And Career At Bergdorf Goodman
Opportunity to work in a dynamic fast‑paced environment at a company experiencing growth and transformation.
Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate.
Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental).
An amazing employee discount.
Salary And Other Benefits
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher‑cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.
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Job Description
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
You Will Be
The Docent Lead is the face of the experiential hospitality within Bergdorf Goodman. This role oversees the docent team, curates elevated guest journeys and ensures every client interaction reflects the brand's standards of sophistication, storytelling, and personalized service. The Docent Lead blends leadership, cultural fluency, and operational excellence to deliver memorable, white‑glove experiences.
What You Will Do
Lead, coach and inspire the docent team to deliver exceptional, brand‑aligned experiences.
Conduct daily briefings focused on storytelling, product knowledge and experiential touchpoints.
Provide real‑time feedback and performance coaching.
Support recruitment, onboarding, and train new docents.
Key Responsibilities
Design and elevate curated guest journeys, tours and private experiences.
Maintain deep knowledge of brand heritage, product collections, craftsmanship and current focus.
Ensure all tours and storytelling align with brand voice and positioning. Continuously refine scripts, narratives and experiential moments to remain relevant and compelling.
Personally guide and often host VIP clients, brand partners, and high‑profile visitors.
Anticipate client needs and create seamless, high‑touch interactions.
Collaborate with Client Services and selling teams to ensure cohesive service.
Resolve and guest concerns with discretion and professionalism.
Identify opportunities to enhance the docent program.
Maintain visual and experiential standards in partnership with leadership teams.
Your Life And Career At Bergdorf Goodman
Opportunity to work in a dynamic fast‑paced environment at a company experiencing growth and transformation.
Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate.
Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental).
An amazing employee discount.
Salary And Other Benefits
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher‑cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.
#J-18808-Ljbffr