Customer Service Specialist
Rexel USA, Anaheim, CA, United States
Overview
Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Job Title and Location
We are looking for a Customer Service Specialist to join our Rexel USA team in Anaheim, CA .
Overview / Role
The Customer Service Specialist is responsible for managing project business by placing orders, tracking shipments, and billing the customer correctly. The Project Manager owns the relationship with the customer, manages relationships with sales and vendors, and is responsible for maintaining clear and timely communication throughout the project.
Responsibilities
Manage all aspects of low profile/complex projects
Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
Read through all Purchase Orders to understand requirements and ensure terms and conditions are correct
Work with sales and vendors to obtain additional margin when possible
Coordinate with vendors, customers, and sales teams on pricing, order placement, claims and returned goods, and account management to ensure customer expectations are met
Expedite backorders to maximize fill rates and customer satisfaction
Manage the delivery schedule, product quality, information updates and back charge
Receive day to day requests from the project as well as large packages from the Quotation team
With assistance from leadership, provide timely price quotations, requotes, and/or proposals
Work with leadership to determine vendors and purchase requirements, seeking additional pricing advantages and product substitution opportunities to improve project profitability
Coordinate with the project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance
Perform other duties as assigned
Job Duties Disclaimer
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or reassign duties and responsibilities at any time. The ability to competently perform all essential duties with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a team member are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
1+ years of quotation, project management, or customer service experience
Experience in electrical distribution industry preferred
High School or GED - Required
Knowledge, Skills & Abilities
Ability to effectively communicate with customers and peers
Knowledge of Microsoft Outlook, Word, Excel, and Power Point
Entrepreneurial spirit, self-motivated and enthusiastic about the business
Capacity to function effectively and multi-task in a demanding and time-sensitive environment
Detail oriented with excellent organizational and time management skills
Analytical and able to solve problems
Ability to drive results
Physical Demands
Sit: Remain in a stationary position – Constantly (≥51%)
Walk: Move about inside/outside office or work location – Frequently (21–50%)
Use hands to finger, handle, or feel: Operates a computer and other office machinery – Constantly (≥51%)
Stoop, kneel, crouch, or crawl: Occasionally up to 20%
Climb or balance: Occasionally up to 20%
Talk, hear, taste, smell: Constantly use senses to communicate and detect hazards
Weight and Force Demands
Up to 10 pounds – Occasionally up to 20%
Up to 25 pounds – Occasionally up to 20%
Up to 50 pounds – Occasionally up to 20%
Working Environment
Exposed to high noise levels and varying temperatures – Occasionally up to 20%
Exposed to electrical hazards; risk of electrical shock – Occasionally up to 20%
Handles or works with potentially dangerous equipment – Occasionally up to 20%
Travels to offsite locations – Occasionally up to 20%
Commission/bonus plan: Project House Plan
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tution Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance and Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
#J-18808-Ljbffr
Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Job Title and Location
We are looking for a Customer Service Specialist to join our Rexel USA team in Anaheim, CA .
Overview / Role
The Customer Service Specialist is responsible for managing project business by placing orders, tracking shipments, and billing the customer correctly. The Project Manager owns the relationship with the customer, manages relationships with sales and vendors, and is responsible for maintaining clear and timely communication throughout the project.
Responsibilities
Manage all aspects of low profile/complex projects
Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
Read through all Purchase Orders to understand requirements and ensure terms and conditions are correct
Work with sales and vendors to obtain additional margin when possible
Coordinate with vendors, customers, and sales teams on pricing, order placement, claims and returned goods, and account management to ensure customer expectations are met
Expedite backorders to maximize fill rates and customer satisfaction
Manage the delivery schedule, product quality, information updates and back charge
Receive day to day requests from the project as well as large packages from the Quotation team
With assistance from leadership, provide timely price quotations, requotes, and/or proposals
Work with leadership to determine vendors and purchase requirements, seeking additional pricing advantages and product substitution opportunities to improve project profitability
Coordinate with the project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance
Perform other duties as assigned
Job Duties Disclaimer
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or reassign duties and responsibilities at any time. The ability to competently perform all essential duties with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a team member are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
1+ years of quotation, project management, or customer service experience
Experience in electrical distribution industry preferred
High School or GED - Required
Knowledge, Skills & Abilities
Ability to effectively communicate with customers and peers
Knowledge of Microsoft Outlook, Word, Excel, and Power Point
Entrepreneurial spirit, self-motivated and enthusiastic about the business
Capacity to function effectively and multi-task in a demanding and time-sensitive environment
Detail oriented with excellent organizational and time management skills
Analytical and able to solve problems
Ability to drive results
Physical Demands
Sit: Remain in a stationary position – Constantly (≥51%)
Walk: Move about inside/outside office or work location – Frequently (21–50%)
Use hands to finger, handle, or feel: Operates a computer and other office machinery – Constantly (≥51%)
Stoop, kneel, crouch, or crawl: Occasionally up to 20%
Climb or balance: Occasionally up to 20%
Talk, hear, taste, smell: Constantly use senses to communicate and detect hazards
Weight and Force Demands
Up to 10 pounds – Occasionally up to 20%
Up to 25 pounds – Occasionally up to 20%
Up to 50 pounds – Occasionally up to 20%
Working Environment
Exposed to high noise levels and varying temperatures – Occasionally up to 20%
Exposed to electrical hazards; risk of electrical shock – Occasionally up to 20%
Handles or works with potentially dangerous equipment – Occasionally up to 20%
Travels to offsite locations – Occasionally up to 20%
Commission/bonus plan: Project House Plan
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tution Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance and Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
#J-18808-Ljbffr