Evening/Weekend Part Time Customer Service Representative
Mr. Rooter Corporation, Williamsburg, VA, United States
Customer Service Representative
As a customer service representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees. If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day to day basis.
Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Prioritize and coordinate the scheduling of services
Coordinate delays in schedule with customers and service technicians
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum one year admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive attitude
Team player who can work independently
Must be available nights and weekends on a rotational basis
This position has the potential to move to full-time basis in the near future.
Benefits package varies by location
Compensation: $12.00 - $14.00 per hour
Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.
As a customer service representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees. If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day to day basis.
Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Prioritize and coordinate the scheduling of services
Coordinate delays in schedule with customers and service technicians
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum one year admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive attitude
Team player who can work independently
Must be available nights and weekends on a rotational basis
This position has the potential to move to full-time basis in the near future.
Benefits package varies by location
Compensation: $12.00 - $14.00 per hour
Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.