Automotive Service Advisor / Writer
Clay Dooley Inc, Bloomington, IL, United States
Overview
As an Automotive Service Advisor / Writer, you’ll be the bridge between our customers and the service team—playing a key role in delivering an exceptional customer experience while driving sales and service growth. You’ll be responsible for building trust with customers, identifying their vehicle needs, and confidently recommending services that keep them safe on the road.
At Clay Dooley Tire & Auto, we believe in rewarding performance, initiative, and results. We’re looking for a motivated, sales-driven professional who thrives in a fast-paced environment and is passionate about delivering both top-tier service and strong sales performance.
What You’ll Be Doing:
Greet customers promptly and professionally, creating a welcoming and trustworthy experience
Listen to customer concerns and accurately document vehicle issues and service requests
Perform walkarounds and vehicle inspections to identify additional service opportunities
Present service recommendations clearly and confidently, with a strong focus on value and safety
Build estimates, sell recommended services, and close sales effectively
Communicate repair timelines, updates, and results with customers throughout the service process
Coordinate with technicians to ensure accurate diagnosis and timely completion of work
Follow up with customers to ensure satisfaction and encourage repeat business
Meet and exceed individual and team sales goals and performance metrics
Maintain accurate records, invoices, and documentation in shop management systems
Support shop operations and assist with additional duties as needed
What You'll Bring with You:
2+ years of experience as a Service Advisor, Writer, or in a customer-facing automotive sales role
Proven ability to sell services and meet or exceed sales targets
Strong understanding of automotive services, maintenance, and repairs
Excellent communication, customer service, and relationship-building skills
Ability to multi-task and stay organized in a fast-paced environment
Valid driver’s license required
Ability to stand for extended periods and work in a dynamic shop environment
Must be authorized to work in the United States
What You’ll Get in Return:
You’ll be on the fast track to the future you’ve dreamed about. We are serious about your career growth and provide the support needed to get you where you want to go.
A fast-paced, team-oriented, family-style work environment
Competitive base pay + commission/bonus opportunities (high earning potential)
Full suite of benefits including health, dental, vision, and life insurance
401(k) with company match
Paid time off and holidays
Ongoing training and clear career advancement opportunities
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As an Automotive Service Advisor / Writer, you’ll be the bridge between our customers and the service team—playing a key role in delivering an exceptional customer experience while driving sales and service growth. You’ll be responsible for building trust with customers, identifying their vehicle needs, and confidently recommending services that keep them safe on the road.
At Clay Dooley Tire & Auto, we believe in rewarding performance, initiative, and results. We’re looking for a motivated, sales-driven professional who thrives in a fast-paced environment and is passionate about delivering both top-tier service and strong sales performance.
What You’ll Be Doing:
Greet customers promptly and professionally, creating a welcoming and trustworthy experience
Listen to customer concerns and accurately document vehicle issues and service requests
Perform walkarounds and vehicle inspections to identify additional service opportunities
Present service recommendations clearly and confidently, with a strong focus on value and safety
Build estimates, sell recommended services, and close sales effectively
Communicate repair timelines, updates, and results with customers throughout the service process
Coordinate with technicians to ensure accurate diagnosis and timely completion of work
Follow up with customers to ensure satisfaction and encourage repeat business
Meet and exceed individual and team sales goals and performance metrics
Maintain accurate records, invoices, and documentation in shop management systems
Support shop operations and assist with additional duties as needed
What You'll Bring with You:
2+ years of experience as a Service Advisor, Writer, or in a customer-facing automotive sales role
Proven ability to sell services and meet or exceed sales targets
Strong understanding of automotive services, maintenance, and repairs
Excellent communication, customer service, and relationship-building skills
Ability to multi-task and stay organized in a fast-paced environment
Valid driver’s license required
Ability to stand for extended periods and work in a dynamic shop environment
Must be authorized to work in the United States
What You’ll Get in Return:
You’ll be on the fast track to the future you’ve dreamed about. We are serious about your career growth and provide the support needed to get you where you want to go.
A fast-paced, team-oriented, family-style work environment
Competitive base pay + commission/bonus opportunities (high earning potential)
Full suite of benefits including health, dental, vision, and life insurance
401(k) with company match
Paid time off and holidays
Ongoing training and clear career advancement opportunities
#J-18808-Ljbffr