Customer Service Agent

DSV - 1020 Research Center Dr - Responsibilities: Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling; Interact with management and warehouse personnel to establish service criteria and meet customer requirements; Follow up with customers and other departments to resolve invoice problems and discrepancies; Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling; Accurately input into and retrieve information from the system