Behavioral Health Technician (Full Time/Nights)
Coast Plaza Hospital, LP, Norwalk, CA, United States
Behavioral Health Technician (Full Time/Nights)
Job Category: Technical/Spec Requisition Number: BEHAV003076
Posted: April 7, 2026
Full-Time
On-site
Coast Plaza Hospital Norwalk, CA 90650, USA
Job Details
Description
Job Summar: This position supports the Mission of the Hospital through the provision of distinctive and compassionate care to our patients. The Behavioral Health Worker (BHW) supports licensed staff in providing safe & therapeutic patient care as delegated & in adherence to policies & procedures. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Essential Functions:
Assists licensed staff in the supervision of clients.
Assists staff in provision of patient care in accordance with the individual treatment plan.
Observes and monitors patients' progress and reports observations to appropriate staff.
Assists patients with activities of daily living skills.
Provides staff with relief coverage for break periods by appropriately supervising patients or answering telephones.
Assists with meal provisions of the patients.
Attends appropriate hospital in-service training programs.
Implements appropriate emergency measures in crisis situations.
Supports hospital philosophy, goals, and objectives in a professional manner
Behavioral Standards
Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.
Communication/Knowledge
Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.
Collaboration/Teamwork
Contributes toward effective, positive working relationships with internal and external colleagues.
Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.
Qualifications/ Experience
A minimum of one (1) year experience assisting in the care of mental health patients in an acute psychiatric setting, preferred.
Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.
Qualifications
Licenses & Certifications
Required
AHA BLS Basic Life Supp
Preferred
2025 Compliance Training
MAB Tier II
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Technical/Spec Requisition Number: BEHAV003076
Posted: April 7, 2026
Full-Time
On-site
Coast Plaza Hospital Norwalk, CA 90650, USA
Job Details
Description
Job Summar: This position supports the Mission of the Hospital through the provision of distinctive and compassionate care to our patients. The Behavioral Health Worker (BHW) supports licensed staff in providing safe & therapeutic patient care as delegated & in adherence to policies & procedures. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Essential Functions:
Assists licensed staff in the supervision of clients.
Assists staff in provision of patient care in accordance with the individual treatment plan.
Observes and monitors patients' progress and reports observations to appropriate staff.
Assists patients with activities of daily living skills.
Provides staff with relief coverage for break periods by appropriately supervising patients or answering telephones.
Assists with meal provisions of the patients.
Attends appropriate hospital in-service training programs.
Implements appropriate emergency measures in crisis situations.
Supports hospital philosophy, goals, and objectives in a professional manner
Behavioral Standards
Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.
Communication/Knowledge
Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.
Collaboration/Teamwork
Contributes toward effective, positive working relationships with internal and external colleagues.
Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.
Qualifications/ Experience
A minimum of one (1) year experience assisting in the care of mental health patients in an acute psychiatric setting, preferred.
Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.
Qualifications
Licenses & Certifications
Required
AHA BLS Basic Life Supp
Preferred
2025 Compliance Training
MAB Tier II
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.