Bilingual Child Support Customer Services Representative Supervisor
GovernmentJobs.com, Savannah, GA, United States
Job Title
Stronger Families for a Stronger Georgia.
Job Description
Pay Grade: I Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises a unit to establish and enforce child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Roles and Responsibilities:
Supervises a unit that reinforces and communicates the conditions of existing obligations and enforcement actions.
Interprets and applies state, federal, and agency laws, rules, policies, and procedures, and assists staff with sensitive, complex cases.
Provides human resources management direction to assigned staff.
Performs administrative assignments as required for the efficient operations of the unit.
Coordinates and participates in local and statewide projects, as requested.
Performs other professional responsibilities as assigned by the manager, director, or leadership team.
Core Competences:
Home-based technology that is equipped with a Windows-based operating system and high-speed internet access in order to receive the agency's software applications required for candidates approved to telework.
Compliance with the State of GA teleworking policy requirements.
Excellent oral, written, analytical, presentation, and interpersonal communication skills.
Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
$tars System proficient and Edge trained is a plus.
Fluent in English and Spanish (written and verbal).
Minimum Qualifications
High school diploma/GED AND Five (5) years of direct job-related experience, which includes Two (2) years in a lead worker, team leader, or supervisory role.
OR
Four (4) years of experience at the lower-level Child Support Cust Svc Rep 2 (SST091) or a position equivalent.
Two (2) years of experience at the lower-level Child Support Cust Svc Rep 3 (SST092) or a position equivalent.
One (1) year of experience at the lower-level Child Support Cust Svc Rep 4 (SST093) or a position equivalent.
Additional Information
For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov/ Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov . The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Stronger Families for a Stronger Georgia.
Job Description
Pay Grade: I Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises a unit to establish and enforce child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Roles and Responsibilities:
Supervises a unit that reinforces and communicates the conditions of existing obligations and enforcement actions.
Interprets and applies state, federal, and agency laws, rules, policies, and procedures, and assists staff with sensitive, complex cases.
Provides human resources management direction to assigned staff.
Performs administrative assignments as required for the efficient operations of the unit.
Coordinates and participates in local and statewide projects, as requested.
Performs other professional responsibilities as assigned by the manager, director, or leadership team.
Core Competences:
Home-based technology that is equipped with a Windows-based operating system and high-speed internet access in order to receive the agency's software applications required for candidates approved to telework.
Compliance with the State of GA teleworking policy requirements.
Excellent oral, written, analytical, presentation, and interpersonal communication skills.
Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
$tars System proficient and Edge trained is a plus.
Fluent in English and Spanish (written and verbal).
Minimum Qualifications
High school diploma/GED AND Five (5) years of direct job-related experience, which includes Two (2) years in a lead worker, team leader, or supervisory role.
OR
Four (4) years of experience at the lower-level Child Support Cust Svc Rep 2 (SST091) or a position equivalent.
Two (2) years of experience at the lower-level Child Support Cust Svc Rep 3 (SST092) or a position equivalent.
One (1) year of experience at the lower-level Child Support Cust Svc Rep 4 (SST093) or a position equivalent.
Additional Information
For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov/ Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov . The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.