Sheriff's Emergency Services Dispatcher
San Diego Country, San Diego, CA, United States
Sheriff's Emergency Services Dispatcher Trainee
Join Our World-Class Team!
The Sheriff's Office is hiring motivated individuals for the position of Sheriff's Emergency Services Dispatcher Trainee.
This position is eligible for appointment at step 1, $77,126.40 annually. County employees are subject to the County Promotion Rule for Step Placement in Accordance with Compensation Ordinance 1.3.5.
Future Salary Increase
June 2026 6.03% increase to base pay (3.5% Across-the-Board + 2.53% Market Adjustment)
June 2027 5.53% increase to base pay (3% Across-the-Board + 2.53% Market Adjustment)
About the Position
The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher Trainee capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County. Sheriff's Emergency Services Dispatcher Trainees are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess situations accurately, make quick decisions and use good judgment to ensure safety of patrol deputies. Learn about the Emergency Dispatcher experience or read about the job classification for more information.
The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year. Applicants must be willing to work any/rotating shifts, on holidays or weekends.
Minimum Qualifications
Be at least 18 years of age.
Possess effective oral and written communication skills in English.
Have no felony convictions (Misdemeanor convictions may be disqualifying depending on the number, recency, and severity).
Be willing to work night shifts, holidays, and weekends (24-hour facility - Premium of $.80 per hour for night shift work).
Condition of Employment
As part of the County of San Diego's pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.
Application Process
STEP 1: Complete the online application form providing correct and complete responses to the Supplemental Questions. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. Note: The names of qualified applicants will be placed on a six (6) month employment list based upon scores received during the evaluation of information contained in their employment application and supplemental questionnaire.
STEP 2: Candidates who are notified they have been placed on the eligible list, will then receive instructions on how to complete the online CritiCall performance exam. In order to be considered, all candidates that are notified that they are placed on the eligible list must take the CritiCall performance exam. The CritiCall performance exam can be completed online from home and is a work-simulated computer-based performance test covering the areas listed below.
Call summarization
Character comparison
Data entry
Cross-referencing
Decision making
Prioritization
Keyboarding
Probability
Map reading
Reading comprehension
Memory recall
Sentence clarity and spelling
STEP 3: Candidates who successfully pass the CritiCall performance exam will attend a Pre-Screening Orientation. Candidates may be invited to participate in the background investigation and selection interview processes listed below.
STEP 4: Candidates may be invited to participate in the comprehensive background investigation.
STEP 5: The remaining steps will include a computer voice stress analysis exam, employment interview, and psychology and medical exam.
Accommodation
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions of the job, on a case-by-case basis.
Veteran's Preference Policy
The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego. Please read the Veteran's Preference Policy for additional information.
Military Skills Translator
Do you need assistance translating your military experience into civilian experience? This tool can help! Please read the Military Skills Translator to access the tool.
The County of San Diego and its employees embrace the vision of a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of these is infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data-driven services through a skilled and supported workforce.
Join Our World-Class Team!
The Sheriff's Office is hiring motivated individuals for the position of Sheriff's Emergency Services Dispatcher Trainee.
This position is eligible for appointment at step 1, $77,126.40 annually. County employees are subject to the County Promotion Rule for Step Placement in Accordance with Compensation Ordinance 1.3.5.
Future Salary Increase
June 2026 6.03% increase to base pay (3.5% Across-the-Board + 2.53% Market Adjustment)
June 2027 5.53% increase to base pay (3% Across-the-Board + 2.53% Market Adjustment)
About the Position
The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher Trainee capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County. Sheriff's Emergency Services Dispatcher Trainees are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess situations accurately, make quick decisions and use good judgment to ensure safety of patrol deputies. Learn about the Emergency Dispatcher experience or read about the job classification for more information.
The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year. Applicants must be willing to work any/rotating shifts, on holidays or weekends.
Minimum Qualifications
Be at least 18 years of age.
Possess effective oral and written communication skills in English.
Have no felony convictions (Misdemeanor convictions may be disqualifying depending on the number, recency, and severity).
Be willing to work night shifts, holidays, and weekends (24-hour facility - Premium of $.80 per hour for night shift work).
Condition of Employment
As part of the County of San Diego's pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.
Application Process
STEP 1: Complete the online application form providing correct and complete responses to the Supplemental Questions. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. Note: The names of qualified applicants will be placed on a six (6) month employment list based upon scores received during the evaluation of information contained in their employment application and supplemental questionnaire.
STEP 2: Candidates who are notified they have been placed on the eligible list, will then receive instructions on how to complete the online CritiCall performance exam. In order to be considered, all candidates that are notified that they are placed on the eligible list must take the CritiCall performance exam. The CritiCall performance exam can be completed online from home and is a work-simulated computer-based performance test covering the areas listed below.
Call summarization
Character comparison
Data entry
Cross-referencing
Decision making
Prioritization
Keyboarding
Probability
Map reading
Reading comprehension
Memory recall
Sentence clarity and spelling
STEP 3: Candidates who successfully pass the CritiCall performance exam will attend a Pre-Screening Orientation. Candidates may be invited to participate in the background investigation and selection interview processes listed below.
STEP 4: Candidates may be invited to participate in the comprehensive background investigation.
STEP 5: The remaining steps will include a computer voice stress analysis exam, employment interview, and psychology and medical exam.
Accommodation
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions of the job, on a case-by-case basis.
Veteran's Preference Policy
The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego. Please read the Veteran's Preference Policy for additional information.
Military Skills Translator
Do you need assistance translating your military experience into civilian experience? This tool can help! Please read the Military Skills Translator to access the tool.
The County of San Diego and its employees embrace the vision of a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of these is infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data-driven services through a skilled and supported workforce.