Patient Services Representative/ Providence Clinic
HealthStar Inc. - Equip Your Future, Morristown, TN, United States
Patient Services Representative/ Providence Clinic
Job Category: PSR/Clerical Requisition Number: PATIE002002
Posted: February 26, 2026
Full-Time
On-site
Providence Office Providence Clinic Morristown, TN 37814, USA
Job Details
Description
Benefits:
Medical
Dental
Vision
401(K)
401(K) matching
Life and Disability
Paid Time Off
Holidays
Essential Functions:
Greets and registers patients in prompt, pleasant, and courteous manner.
Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
Responsible for preparation of patient medical records for daily appointments.
Updates profiles on the patients.
Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
Responsible for collecting all co-pays and small balances and balancing drawer daily.
Responsible for patient referrals.
Will assist with hearing test and verifying hearing aid benefits with the insurance companies.
Must be knowledgeable of EMR (Athena)
Answers telephone, screens calls and provides information as directed.
Assisting other staff as directed.
In person regular and punctual attendance.
Attends meetings as required.
Other job functions as directed.
Skills/Abilities:
Must demonstrate current competencies applicable for the position such as typing or data entry.
Knowledge of clinic/medical practice procedures related to all medical operations.
Knowledge of phone system, copiers and fax machines.
Knowledge of customer services principles and techniques.
Must be capable of screening and directing calls in courteous and expeditious manner.
Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
Must be able to respond to stressful or emergency situations in a calm and effective manner.
Must have the ability to work cooperatively as a member of office staff and team.
Must be able to lift 30-50 pounds.
Mental/Physical Requirements:
Mostly sedentary with some standing, walking, reaching.
Daily and repetitive data entry.
Periodic stress from handling many calls and patient requests.
Qualifications:
Education
High School Diploma or Equivalent
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: PSR/Clerical Requisition Number: PATIE002002
Posted: February 26, 2026
Full-Time
On-site
Providence Office Providence Clinic Morristown, TN 37814, USA
Job Details
Description
Benefits:
Medical
Dental
Vision
401(K)
401(K) matching
Life and Disability
Paid Time Off
Holidays
Essential Functions:
Greets and registers patients in prompt, pleasant, and courteous manner.
Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
Responsible for preparation of patient medical records for daily appointments.
Updates profiles on the patients.
Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
Responsible for collecting all co-pays and small balances and balancing drawer daily.
Responsible for patient referrals.
Will assist with hearing test and verifying hearing aid benefits with the insurance companies.
Must be knowledgeable of EMR (Athena)
Answers telephone, screens calls and provides information as directed.
Assisting other staff as directed.
In person regular and punctual attendance.
Attends meetings as required.
Other job functions as directed.
Skills/Abilities:
Must demonstrate current competencies applicable for the position such as typing or data entry.
Knowledge of clinic/medical practice procedures related to all medical operations.
Knowledge of phone system, copiers and fax machines.
Knowledge of customer services principles and techniques.
Must be capable of screening and directing calls in courteous and expeditious manner.
Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
Must be able to respond to stressful or emergency situations in a calm and effective manner.
Must have the ability to work cooperatively as a member of office staff and team.
Must be able to lift 30-50 pounds.
Mental/Physical Requirements:
Mostly sedentary with some standing, walking, reaching.
Daily and repetitive data entry.
Periodic stress from handling many calls and patient requests.
Qualifications:
Education
High School Diploma or Equivalent
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.