Community Manager I Night Manager - Cyprus Glen, Hayward CA
Eden Housing, Inc., Hayward, CA, United States
Position Summary
Under the direction of the Property Supervisor, the Community Manager I is responsible for the overall operation of the property and the day‑to‑day implementation of policies, procedures, and programs that ensure a well‑managed community within established management operating and fiscal policies and compliance with all regulatory agencies and investors. This includes developing a supportive environment for all residents, assuring sound fiscal management, maintaining an acceptable occupancy level, ensuring buildings and grounds are clean and well‑maintained, managing the onsite staff and their duties, interacting with and supervising vendors, and, when applicable, working with a Board of Directors.
The Community Manager must relate well to people, exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff, and provide leadership in developing a community and directing the staff. The Community Manager is expected to facilitate a team that functions cooperatively with residents, Resident Service Coordinators/Agencies, and visitors to the property. The Community Manager directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws. Community Managers who live on‑site will be responsible for performing all the duties and responsibilities listed in the attached Night Manager job description, including responding to all after‑hours emergencies or building problems that arise.
Essential Duties And Responsibilities
Physical Asset and Maintenance/Janitorial Management
Supervises maintenance and janitorial staff, including contract or temporary personnel at the property.
Supervises all vendors, contractors, and service providers to ensure completion and quality of service.
Establishes a schedule for personnel to be available for emergency maintenance.
Schedules routine maintenance and janitorial work and follows up with inspections.
Ensures completion of required preventative maintenance checklists and timely completion of tasks.
Inspects the property regularly to ensure proper maintenance and safety.
Inspects exterior and interior common areas monthly using an approved checklist.
Performs bi‑annual or more frequent inspections of units, follows up with housekeeping letters, prepares work orders, and handles maintenance chargebacks to residents.
Ensures all vacant apartment turnover procedures are followed in a timely manner consistent with Eden Housing standards and budgetary goals.
Reviews completed and outstanding work orders daily to ensure timely completion.
Prepares lists of anticipated capital replacements and submits to the Property Supervisor in advance of budget preparation.
Prepares inventory of building contents, tools, and equipment annually or as requested.
Bids out and selects contract services, negotiates vendor agreements, and monitors performance.
Ensures adherence to municipal and fire codes.
Prepares written recommendations for repairs, replacements, improvements, supplies, and equipment.
Ensures completion of quarterly safety inspections and other safety‑related inspections.
Ensures adherence to all maintenance requirements of Eden Housing.
Marketing and Leasing
Maintains full occupancy.
Makes marketing programs compliant with federal, state, local, and regulatory requirements; recommends improvements.
Assigns units according to the waiting list and Eden Housing policy.
Reviews completed rental applications and leases for accuracy and compliance with the Resident Selection Policy.
Supervises staff in the turnover of vacant units.
Conducts applicant interviews, verifies income, and collects deposits and rents per policy.
Obtains necessary documentation and completes certifications.
Walks vacant apartments to ensure they are clean and ready for showings.
Walks the entire property daily to ensure common areas and facilities are in good condition.
Supervises move‑in and move‑out procedures.
Conducts marketing and public‑relations tours by appointment.
Assists Property Supervisor in preparing regular market surveys.
Prepares weekly reports, monthly budget variance reports, Management Overview reports, and keeps resident lists accurate.
Resident Management
Attends activities and meetings (external or internal) to enhance community sense and public image.
Promotes harmonious relations among residents, staff, vendors, and the larger community.
Maintains congenial relationships with all residents and adheres to Fair Housing, Equal Employment, and Equal Housing Opportunity requirements.
Develops a sense of community by fostering good resident‑to‑resident, staff‑to‑resident, and staff‑to‑staff relationships.
Ensures all staff respond promptly to resident requests or complaints.
Receives maintenance work orders, schedules repairs, and follows up to ensure completion.
Manages resident evictions in compliance with court orders and legal counsel instructions.
Convenes and chairs resident meetings per standard and requirements.
Coordinates with Resident Services to assist residents with social‑service needs.
Provides a resident comment and evaluation form annually, reviews the summary, and acts on feedback.
Develops and supports resident organizations when needed.
Represents the property to local social‑service agencies and funding sources.
Financial Reporting and Control
Ensures successful day‑to‑day financial management and maintains accurate records.
Collects rents and other monies, processes them accurately in YARDI, and deposits daily.
Reviews delinquent accounts, determines actions, and consults with Property Supervisor.
Compares lease information to the monthly rent roll for accuracy.
Reviews the monthly income and expense statement and reports issues.
Provides initial draft of the annual site budget by the given deadline.
Maintains budget compliance during the fiscal year.
Prepares and submits weekly Vacancy and Delinquency Reports and monthly Budget Variance Reports.
Reports any unusual incidents within 24 hours to the Property Supervisor.
Adheres to all accounting and reporting procedures required by Eden Housing.
Regulatory Requirements
Completes resident files at move‑in and recertification accurately and completely.
Completes timely and accurate income recertification within regulatory guidelines.
Maintains all resident documents and forms.
Ensures compliance with regulatory and financial partner requirements and submits reports promptly.
Administration
Manages day‑to‑day administration of the property office: answers phones, sorts mail, codes invoices, and handles inquiries.
Ensures the office is clean, organized, and presentable.
Adheres to Eden Housing performance standards.
Exercises good judgment in daily contact with residents and staff.
Applies property rules and regulations consistently; documents violations.
Maintains property files and records properly.
Ensures all staff adhere to procedures, timelines, and formats established by Eden Housing.
Collects, analyzes, and reports statistical data as requested.
Responds to emergencies promptly; assigns staff; completes incident reports within 24 hours.
Posts all required licenses, permits, notices, and occupancy permits.
Attends trade association meetings and seminars to stay updated on trends.
Communicates problems and resolves them or recommends resolution to Property Supervisor.
Personnel Management
Interview, hire, train, evaluate, motivate, discipline, and terminate staff per policy.
Conducts annual evaluations and sets goals for staff; recommends promotions and disciplinary actions.
Determines appropriate personnel for maintenance jobs with temporary staff as needed.
Interacts with Resident Services staff to resolve resident issues.
Reviews, approves, and submits employee timesheets to Central Office.
Ensures staff development and training, including own.
Completes Workers Compensation reports for injured employees.
Ensures staff comply with fair housing laws.
Maintains good staff relationships and encourages teamwork.
Ensures staff interact professionally and respectfully with residents.
Housing Program
Maintains the housing program (services and activities) as directed by governing documents, Board of Directors, and regulators.
Other Community Management Tasks
Provides direct assistance and direction during after‑hours emergencies.
Schedules and supervises fire alarm inspections and paperwork.
Conducts monthly staff meetings with safety as a standing item.
Performs other assigned activities or tasks not outlined above.
Supervisory Responsibilities
Directly supervises one or more employees in accordance with policy and applicable laws. Responsibilities include interviewing, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Qualifications
Education and Experience
One year experience in affordable housing management and/or relevant property management experience, including staff, project, maintenance, and reporting roles.
Preferred Skills and Abilities
Willingness to learn and troubleshoot preventive plumbing, electrical, landscaping, and maintenance issues.
Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.
Demonstrated integrity at a professional level.
Excellent communication, customer service skills, and strong attention to detail.
Knowledge of Word and Excel; Yardi software knowledge a plus.
Ability to handle multiple projects and shifting priorities in a fast‑paced environment.
Second language skill a plus.
Certificates, Licenses, Registrations
ARM certification preferred.
Experience with HUD and/or CTCAC properties preferred; must obtain TCS/COS certifications within 12 months of hire.
Language, Math & Reasoning Skills
Ability to read and comprehend written instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information. Ability to read and interpret safety rules, operating instructions, and procedure manuals. Ability to perform basic arithmetic with American units. Ability to apply common sense to instructions furnished orally or in writing. Ability to deal with problems involving several variables in standardized situations.
Physical/Sensory/Cognitive Demands
Physical
Approximately 40% sitting, 30% standing, 30% walking; frequent walking, stooping, bending, squatting, climbing stairs, lifting items
Occasionally lifts 16‑50 lbs, pushes 20 lbs, climbs ladders, kneels, twists, and grabs equipment; may need to handle heights up to building stories. Must be able to access all areas independently.
Vision
Must be able to proofread documents, read policies, contracts, forms, and handwritten information.
Hearing
Must receive verbal instructions over phone and in person; distinguish emergency equipment sounds.
Smell
Must detect foreign or unpleasant odors such as natural gas leaks.
Concentration
Must concentrate despite constant interruption.
Attention Span
Must attend to tasks for more than 60 minutes at a time.
Conceptualization
Must remember verbal/written information for unlimited periods.
Work Environment
The noise level is usually moderate. The work environment involves occasional staff management and routine property oversight during business hours.
Equal Employment Opportunity Statement
Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.
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Under the direction of the Property Supervisor, the Community Manager I is responsible for the overall operation of the property and the day‑to‑day implementation of policies, procedures, and programs that ensure a well‑managed community within established management operating and fiscal policies and compliance with all regulatory agencies and investors. This includes developing a supportive environment for all residents, assuring sound fiscal management, maintaining an acceptable occupancy level, ensuring buildings and grounds are clean and well‑maintained, managing the onsite staff and their duties, interacting with and supervising vendors, and, when applicable, working with a Board of Directors.
The Community Manager must relate well to people, exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff, and provide leadership in developing a community and directing the staff. The Community Manager is expected to facilitate a team that functions cooperatively with residents, Resident Service Coordinators/Agencies, and visitors to the property. The Community Manager directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws. Community Managers who live on‑site will be responsible for performing all the duties and responsibilities listed in the attached Night Manager job description, including responding to all after‑hours emergencies or building problems that arise.
Essential Duties And Responsibilities
Physical Asset and Maintenance/Janitorial Management
Supervises maintenance and janitorial staff, including contract or temporary personnel at the property.
Supervises all vendors, contractors, and service providers to ensure completion and quality of service.
Establishes a schedule for personnel to be available for emergency maintenance.
Schedules routine maintenance and janitorial work and follows up with inspections.
Ensures completion of required preventative maintenance checklists and timely completion of tasks.
Inspects the property regularly to ensure proper maintenance and safety.
Inspects exterior and interior common areas monthly using an approved checklist.
Performs bi‑annual or more frequent inspections of units, follows up with housekeeping letters, prepares work orders, and handles maintenance chargebacks to residents.
Ensures all vacant apartment turnover procedures are followed in a timely manner consistent with Eden Housing standards and budgetary goals.
Reviews completed and outstanding work orders daily to ensure timely completion.
Prepares lists of anticipated capital replacements and submits to the Property Supervisor in advance of budget preparation.
Prepares inventory of building contents, tools, and equipment annually or as requested.
Bids out and selects contract services, negotiates vendor agreements, and monitors performance.
Ensures adherence to municipal and fire codes.
Prepares written recommendations for repairs, replacements, improvements, supplies, and equipment.
Ensures completion of quarterly safety inspections and other safety‑related inspections.
Ensures adherence to all maintenance requirements of Eden Housing.
Marketing and Leasing
Maintains full occupancy.
Makes marketing programs compliant with federal, state, local, and regulatory requirements; recommends improvements.
Assigns units according to the waiting list and Eden Housing policy.
Reviews completed rental applications and leases for accuracy and compliance with the Resident Selection Policy.
Supervises staff in the turnover of vacant units.
Conducts applicant interviews, verifies income, and collects deposits and rents per policy.
Obtains necessary documentation and completes certifications.
Walks vacant apartments to ensure they are clean and ready for showings.
Walks the entire property daily to ensure common areas and facilities are in good condition.
Supervises move‑in and move‑out procedures.
Conducts marketing and public‑relations tours by appointment.
Assists Property Supervisor in preparing regular market surveys.
Prepares weekly reports, monthly budget variance reports, Management Overview reports, and keeps resident lists accurate.
Resident Management
Attends activities and meetings (external or internal) to enhance community sense and public image.
Promotes harmonious relations among residents, staff, vendors, and the larger community.
Maintains congenial relationships with all residents and adheres to Fair Housing, Equal Employment, and Equal Housing Opportunity requirements.
Develops a sense of community by fostering good resident‑to‑resident, staff‑to‑resident, and staff‑to‑staff relationships.
Ensures all staff respond promptly to resident requests or complaints.
Receives maintenance work orders, schedules repairs, and follows up to ensure completion.
Manages resident evictions in compliance with court orders and legal counsel instructions.
Convenes and chairs resident meetings per standard and requirements.
Coordinates with Resident Services to assist residents with social‑service needs.
Provides a resident comment and evaluation form annually, reviews the summary, and acts on feedback.
Develops and supports resident organizations when needed.
Represents the property to local social‑service agencies and funding sources.
Financial Reporting and Control
Ensures successful day‑to‑day financial management and maintains accurate records.
Collects rents and other monies, processes them accurately in YARDI, and deposits daily.
Reviews delinquent accounts, determines actions, and consults with Property Supervisor.
Compares lease information to the monthly rent roll for accuracy.
Reviews the monthly income and expense statement and reports issues.
Provides initial draft of the annual site budget by the given deadline.
Maintains budget compliance during the fiscal year.
Prepares and submits weekly Vacancy and Delinquency Reports and monthly Budget Variance Reports.
Reports any unusual incidents within 24 hours to the Property Supervisor.
Adheres to all accounting and reporting procedures required by Eden Housing.
Regulatory Requirements
Completes resident files at move‑in and recertification accurately and completely.
Completes timely and accurate income recertification within regulatory guidelines.
Maintains all resident documents and forms.
Ensures compliance with regulatory and financial partner requirements and submits reports promptly.
Administration
Manages day‑to‑day administration of the property office: answers phones, sorts mail, codes invoices, and handles inquiries.
Ensures the office is clean, organized, and presentable.
Adheres to Eden Housing performance standards.
Exercises good judgment in daily contact with residents and staff.
Applies property rules and regulations consistently; documents violations.
Maintains property files and records properly.
Ensures all staff adhere to procedures, timelines, and formats established by Eden Housing.
Collects, analyzes, and reports statistical data as requested.
Responds to emergencies promptly; assigns staff; completes incident reports within 24 hours.
Posts all required licenses, permits, notices, and occupancy permits.
Attends trade association meetings and seminars to stay updated on trends.
Communicates problems and resolves them or recommends resolution to Property Supervisor.
Personnel Management
Interview, hire, train, evaluate, motivate, discipline, and terminate staff per policy.
Conducts annual evaluations and sets goals for staff; recommends promotions and disciplinary actions.
Determines appropriate personnel for maintenance jobs with temporary staff as needed.
Interacts with Resident Services staff to resolve resident issues.
Reviews, approves, and submits employee timesheets to Central Office.
Ensures staff development and training, including own.
Completes Workers Compensation reports for injured employees.
Ensures staff comply with fair housing laws.
Maintains good staff relationships and encourages teamwork.
Ensures staff interact professionally and respectfully with residents.
Housing Program
Maintains the housing program (services and activities) as directed by governing documents, Board of Directors, and regulators.
Other Community Management Tasks
Provides direct assistance and direction during after‑hours emergencies.
Schedules and supervises fire alarm inspections and paperwork.
Conducts monthly staff meetings with safety as a standing item.
Performs other assigned activities or tasks not outlined above.
Supervisory Responsibilities
Directly supervises one or more employees in accordance with policy and applicable laws. Responsibilities include interviewing, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Qualifications
Education and Experience
One year experience in affordable housing management and/or relevant property management experience, including staff, project, maintenance, and reporting roles.
Preferred Skills and Abilities
Willingness to learn and troubleshoot preventive plumbing, electrical, landscaping, and maintenance issues.
Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.
Demonstrated integrity at a professional level.
Excellent communication, customer service skills, and strong attention to detail.
Knowledge of Word and Excel; Yardi software knowledge a plus.
Ability to handle multiple projects and shifting priorities in a fast‑paced environment.
Second language skill a plus.
Certificates, Licenses, Registrations
ARM certification preferred.
Experience with HUD and/or CTCAC properties preferred; must obtain TCS/COS certifications within 12 months of hire.
Language, Math & Reasoning Skills
Ability to read and comprehend written instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information. Ability to read and interpret safety rules, operating instructions, and procedure manuals. Ability to perform basic arithmetic with American units. Ability to apply common sense to instructions furnished orally or in writing. Ability to deal with problems involving several variables in standardized situations.
Physical/Sensory/Cognitive Demands
Physical
Approximately 40% sitting, 30% standing, 30% walking; frequent walking, stooping, bending, squatting, climbing stairs, lifting items
Occasionally lifts 16‑50 lbs, pushes 20 lbs, climbs ladders, kneels, twists, and grabs equipment; may need to handle heights up to building stories. Must be able to access all areas independently.
Vision
Must be able to proofread documents, read policies, contracts, forms, and handwritten information.
Hearing
Must receive verbal instructions over phone and in person; distinguish emergency equipment sounds.
Smell
Must detect foreign or unpleasant odors such as natural gas leaks.
Concentration
Must concentrate despite constant interruption.
Attention Span
Must attend to tasks for more than 60 minutes at a time.
Conceptualization
Must remember verbal/written information for unlimited periods.
Work Environment
The noise level is usually moderate. The work environment involves occasional staff management and routine property oversight during business hours.
Equal Employment Opportunity Statement
Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.
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