Customer Experience Specialist - Yardbird
Best Buy, Minneapolis, MN, United States
As a Customer Experience Specialist, you’ll build exceptional customer relationships and provide open and transparent communication. Our main goal is to make sure a purchase with Yardbird is the best and simplest option from start to finish. In this role, you’ll be fully knowledgeable about the Yardbird product and story, ready to help all customers with any questions and requests. If you show an interest and aptitude for managing others, the full‑time role has the potential to develop into a leadership role within the department.
What You’ll Do
Be friendly and helpful while engaging with customers via phone, live chat, email, social media, or in person.
Serve as an expert on all things patio furniture by providing accurate, up‑to‑date information, including product features, pricing, delivery, warranties, and returns.
Work closely with our delivery, operations, and showroom teams to monitor the scheduling of deliveries to ensure customer satisfaction.
Guide and work with your fellow team members to achieve customer success in every interaction.
Help find new ideas and methods to exceed customer expectations as a company.
Basic Qualifications
Previous work experience in customer support, client services, sales, or a related field.
Strong written and verbal communication and interpersonal skills.
Basic proficiency with Microsoft Office Suite.
Excellent time‑management skills and ability to multitask.
Preferred Qualifications
At least 1 year of customer support, client services, sales, or a related field.
Skilled at running multiple computer systems or windows simultaneously.
Intermediate proficiency with Microsoft Office Suite.
What’s In It For You
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.
Our Benefits Include
Competitive pay.
Great employee discount.
Financial and retirement resources.
Support for your physical and mental well‑being.
Best Buy is an equal opportunity employer.
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What You’ll Do
Be friendly and helpful while engaging with customers via phone, live chat, email, social media, or in person.
Serve as an expert on all things patio furniture by providing accurate, up‑to‑date information, including product features, pricing, delivery, warranties, and returns.
Work closely with our delivery, operations, and showroom teams to monitor the scheduling of deliveries to ensure customer satisfaction.
Guide and work with your fellow team members to achieve customer success in every interaction.
Help find new ideas and methods to exceed customer expectations as a company.
Basic Qualifications
Previous work experience in customer support, client services, sales, or a related field.
Strong written and verbal communication and interpersonal skills.
Basic proficiency with Microsoft Office Suite.
Excellent time‑management skills and ability to multitask.
Preferred Qualifications
At least 1 year of customer support, client services, sales, or a related field.
Skilled at running multiple computer systems or windows simultaneously.
Intermediate proficiency with Microsoft Office Suite.
What’s In It For You
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.
Our Benefits Include
Competitive pay.
Great employee discount.
Financial and retirement resources.
Support for your physical and mental well‑being.
Best Buy is an equal opportunity employer.
#J-18808-Ljbffr