Practice Manager - Surgery Oncology (Baltimore)
MedStar Health, Rosedale, MD, United States
General Summary of Position
Plans manages and coordinates all patient care activities for a medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations, and support of medical care.
Primary Duties And Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Provides oversight and management for the daily operations of the medical office and ensures patient access to care. Responsible for creating and maintaining a professional environment in the medical office. Adjusts operations as needed to maintain peak performance. Establishes and maintains appropriate levels of equipment, office and medical supplies to support the practice.
Maintains positive, productive and professional relationships within the practice as well as between the providers and the health care system. Prepares the medical office for the addition and departure of providers; ensures smooth operational transitions. Assists with growth and development of the practice and MMG by marketing to the public and other providers. Coordinates and leads meetings with the providers and staff on a regular basis to keep the team informed of MHS, MMG goals, practice goals and policy changes.
Coordinates the schedule for new providers and modifies existing provider schedules as appropriate. Monitors provider scheduling practices and staffing levels to ensure patient needs and financial goals are met.
Ensures patient satisfaction with the medical group's performance on all levels. Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement.
Responsible for compliance with all applicable environmental and regulatory policies and procedures for medical office operations, including quality and safety related tasks. Fosters and enforces MedStar Code of Conduct and ensures internal policies and procedures are followed; implements policy changes accordingly.
Supports and partners with Office of Corporate Business Integrity to educate and inform associates and providers of compliance standards and ensures all associates complete annual training. Notifies Compliance and/or Legal on issues concerning compliance, privacy, risk management and/or legal matters. Assists as needed with Integrity Hotline investigations and regulatory event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures.
Responsible for office financial performance including revenue cycle activities. Partners with the Director of Operations, Physician Leadership, and Finance to prepare annual budget; ensures the practice is meeting monthly budget targets and works with Facility Medical Director and Director of Operations to course correct as necessary.
Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office. Responsible for the financial performance of the office in key areas: cash collection, charge capture, data entry, coding/documentation, bank deposits, and daily, weekly, and monthly reporting. Coordinates accounts payable activities according to organizational procedures.
Responsible for Personnel Management. Supervises all non-provider staff within the office. Ensures staff is properly trained and collaborates with providers to identify the need for additional skills training. Ensures all medical office staff are trained in emergency procedures. Adheres to the MedStar performance management cycle to evaluate and manage associate performance. Encourages associate growth and development.
Maintains and coordinates all staff schedules to accommodate patient flow. Provides backup to key positions during peak times and staff absences. May include direct patient care services. Performs weekly payroll activities for assigned staff. Actively engages in recruiting, hiring, orienting, promoting, reviewing, and terminating staff according to organizational policies. Maintains up-to-date staff files of required certifications and licenses. Fosters staff engagement and productivity.
Develops, executes, and monitors action plans related to associate engagement surveys.
May oversee the patient billing and collection function. Works with the staff to ensure the function is continually monitored. Works with PUBS and other Revenue Cycle personnel to ensure optimization of billing. Oversees training and education of staff on insurance changes and regulations.
Minimal Qualifications
As noted in the qualifications below.
Education
High School Diploma or GED required.
Bachelor's degree in Health Care Administration or related field preferred.
Courses in medical terminology preferred.
Experience
3-4 years healthcare/medical office experience required.
2 years general management experience, preferably in ambulatory care, required.
1-2 years of Oncology practice management and infusion experience required, depending on location.
Licenses and Certifications
No special certification, registration, or licensure required.
Knowledge, Skills, and Abilities
Excellent organizational and management skills.
Excellent customer service and verbal and written communication skills.
Ability to set and manage multiple priorities.
Demonstrated leadership skills.
Knowledge of practice management systems preferred.
Ability to comprehend data for use in making daily operational decisions.
Proficiency with office equipment, Microsoft Office, and medical office software.
This position has a hiring range of USD $71,843.00 - $135,907.00 per year.
#J-18808-Ljbffr
Plans manages and coordinates all patient care activities for a medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations, and support of medical care.
Primary Duties And Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Provides oversight and management for the daily operations of the medical office and ensures patient access to care. Responsible for creating and maintaining a professional environment in the medical office. Adjusts operations as needed to maintain peak performance. Establishes and maintains appropriate levels of equipment, office and medical supplies to support the practice.
Maintains positive, productive and professional relationships within the practice as well as between the providers and the health care system. Prepares the medical office for the addition and departure of providers; ensures smooth operational transitions. Assists with growth and development of the practice and MMG by marketing to the public and other providers. Coordinates and leads meetings with the providers and staff on a regular basis to keep the team informed of MHS, MMG goals, practice goals and policy changes.
Coordinates the schedule for new providers and modifies existing provider schedules as appropriate. Monitors provider scheduling practices and staffing levels to ensure patient needs and financial goals are met.
Ensures patient satisfaction with the medical group's performance on all levels. Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement.
Responsible for compliance with all applicable environmental and regulatory policies and procedures for medical office operations, including quality and safety related tasks. Fosters and enforces MedStar Code of Conduct and ensures internal policies and procedures are followed; implements policy changes accordingly.
Supports and partners with Office of Corporate Business Integrity to educate and inform associates and providers of compliance standards and ensures all associates complete annual training. Notifies Compliance and/or Legal on issues concerning compliance, privacy, risk management and/or legal matters. Assists as needed with Integrity Hotline investigations and regulatory event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures.
Responsible for office financial performance including revenue cycle activities. Partners with the Director of Operations, Physician Leadership, and Finance to prepare annual budget; ensures the practice is meeting monthly budget targets and works with Facility Medical Director and Director of Operations to course correct as necessary.
Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office. Responsible for the financial performance of the office in key areas: cash collection, charge capture, data entry, coding/documentation, bank deposits, and daily, weekly, and monthly reporting. Coordinates accounts payable activities according to organizational procedures.
Responsible for Personnel Management. Supervises all non-provider staff within the office. Ensures staff is properly trained and collaborates with providers to identify the need for additional skills training. Ensures all medical office staff are trained in emergency procedures. Adheres to the MedStar performance management cycle to evaluate and manage associate performance. Encourages associate growth and development.
Maintains and coordinates all staff schedules to accommodate patient flow. Provides backup to key positions during peak times and staff absences. May include direct patient care services. Performs weekly payroll activities for assigned staff. Actively engages in recruiting, hiring, orienting, promoting, reviewing, and terminating staff according to organizational policies. Maintains up-to-date staff files of required certifications and licenses. Fosters staff engagement and productivity.
Develops, executes, and monitors action plans related to associate engagement surveys.
May oversee the patient billing and collection function. Works with the staff to ensure the function is continually monitored. Works with PUBS and other Revenue Cycle personnel to ensure optimization of billing. Oversees training and education of staff on insurance changes and regulations.
Minimal Qualifications
As noted in the qualifications below.
Education
High School Diploma or GED required.
Bachelor's degree in Health Care Administration or related field preferred.
Courses in medical terminology preferred.
Experience
3-4 years healthcare/medical office experience required.
2 years general management experience, preferably in ambulatory care, required.
1-2 years of Oncology practice management and infusion experience required, depending on location.
Licenses and Certifications
No special certification, registration, or licensure required.
Knowledge, Skills, and Abilities
Excellent organizational and management skills.
Excellent customer service and verbal and written communication skills.
Ability to set and manage multiple priorities.
Demonstrated leadership skills.
Knowledge of practice management systems preferred.
Ability to comprehend data for use in making daily operational decisions.
Proficiency with office equipment, Microsoft Office, and medical office software.
This position has a hiring range of USD $71,843.00 - $135,907.00 per year.
#J-18808-Ljbffr