Assistant Manager & Night Manager - Fuller Lodge, Fuller Garden & Estabrook Plac
Eden Housing, Inc., San Leandro, CA, United States
Position Summary
Within established management operating and fiscal policy, the Assistant Manager assists the Community Manager in managing the day-to‑day activities of operating and maintaining facilities and equipment in housing projects designed to provide low‑income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi‑unit dwellings by performing the following duties.
Essential Duties and Responsibilities
Orders office supplies.
Schedules maintenance repairs, generates and files completed work orders and follows up, as appropriate.
Assists in resident move‑in/out procedures and unit inspections.
Maintains wait list and processes applications in conformance with compliance regulations and EHMI policies; explains entire move‑in procedures.
Collects rent and accounts for monies collected; performs daily bank deposits, as needed.
Answers telephone and handles office interactions in a friendly, courteous, and sincere manner.
Sorts and distributes inner office mail.
Prepares recertifications of residents by interviewing residents, obtaining appropriate documentation and completing worksheets. Submits worksheets to Community Manager or Property Supervisor for approval.
Compiles and maintains accurate written records of residents (e.g., Emergency Information, Incident Reports, etc.). Maintains resident files in a neat and orderly manner according to EHMI standard policies.
Refers applicants to alternative housing if all available units are occupied or if the Wait List is closed.
Ensures consistent application of project rules and regulations.
Ensures consistent application of Program (HUD, CHFA, RHCP, TCAC, etc.) rules and regulations.
Prepares Project Status Reports (PSR’s).
Maintains a clean and well‑organized office.
Maintains a businesslike and professional appearance.
Promotes harmonious relations among residents, housing personnel and persons of the community, demonstrates enthusiasm and stamina for the housing project and position, represents the project in business related matters to the residents and the community at large, and is sensitive to the housing philosophies of the owner/sponsor.
Maintains congenial relationships with all residents and resident service coordinator/agencies, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Employment and Equal Housing Opportunity requirements.
Exercises common sense, good judgement, consistency, and self‑control in day‑to‑day contact with residents and in other business‑related matters.
Demonstrates company loyalty and integrity in all financial matters, in reports to supervisors and other management personnel, in relationships with residents and co‑workers.
Actively participates in our culture of inclusivity.
Night Manager
In exchange for reduced rent housing, the Night Manager is responsible for providing the after‑hours management presence in coordination with or in the absence of a Community Manager. Ensures common area buildings are secured after‑hours, including but not limited to community rooms, light checks, and other common areas where applicable, and responds to on‑site emergencies during the night shift by taking action to prevent or stop an emergency from escalating, while coordinating with the on‑call team member who would relieve the night manager upon arrival on site.
Night Manager Essential Duties and Responsibilities
Responds to calls on company issued cell phone beginning at 5:30 p.m. through 8:30 a.m., Monday through Friday and 24 hours on Saturday/Sunday and Holidays.
Performs janitorial duties such as taking out the garbage, placing the dumpsters in position for collection, daily building and property light check runs, and light ground duties during nightly walk; includes light maintenance in case of emergency (e.g., turning off water valves).
Exercises good judgment and discretion to call for other staff or 911 for help in an emergency; contacts on‑call maintenance personnel for maintenance emergencies.
Directs emergency personnel to various parts of grounds, buildings, or unit, as appropriate, and assists when necessary.
Within 24 hours records any incidents, unusual occurrences, or emergency/after‑hours calls on the incident report form or on‑call work order, and immediately notifies site Manager as required.
Property walks to be completed five out of seven days each week; maintains an oversight presence by responding to and noting any suspicious activities or possible lease violations.
Walks to be completed of interior common areas and exterior of the property, including the parking lots.
Performs daily light check runs for the property and buildings and ensures all doors and windows in the common areas are locked, and alarms are set.
Document the Property Walk in Yardi.
Submit work orders as needed to resolve issues.
Review all House Rules and Lease provisions of the assigned property to ensure understanding of what constitutes a lease violation so that proper notification and follow‑through is communicated to the Community Manager.
Responds to malfunctioning of irrigation system by turning off water or shutting down the irrigation system.
Attends staff meetings where Night Manager duties are performed, at least once per month or as required; attendance can be done via phone.
Attendance at resident meetings (quarterly for family sites and monthly for senior sites).
Reports any changes to household composition to supervisor or Human Resources.
Adheres to house rules of assigned property, including but not limited to pet, parking, storage, nuisance, sanitation, egress policies as described in Eden’s house rules.
Adheres to unit inspection requirements to be completed twice a year by immediate supervisor to ensure unit is being maintained according to guidelines outlined in Eden’s house rules.
Sets an example for the community by living up to Eden’s mission and core values.
Actively participates in our culture of inclusivity.
Qualifications
6 months clerical/office experience or other related experience and/or training.
Preferred Skills and/or Abilities
Type professionally and accurately at a minimum of 40 wpm.
Previous experience in property management a plus.
General understanding of preventive and ongoing apartment maintenance.
Computer literacy – PC hardware, Yardi software a plus.
Proficient in word‑processing and spreadsheet software (Word, Excel, Outlook).
Self‑starter, flexible, detail‑oriented, and well organized.
Ability to work independently and in a team environment.
Experience working with diverse groups, i.e., staff, residents, outside contacts.
Commitment to the company’s goals and philosophy.
Passionate about equitable housing.
Certificates, Licenses, Registrations
Experience with HUD or CTCAC properties a plus.
Language, Math & Reasoning Skills
Ability to read and interpret documents such as safety rules, governmental regulations, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of residents or employees of the organization. Desirable second language skills may vary site by site. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to solve financial, maintenance and resident problems logically and creatively and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to recognize appropriate time to refer residents to Manager or Service Coordinator. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Physical demands include writing/typing, use of computer and paper files, answering phones, attending meetings.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Equal Opportunity Employment
Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.
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Within established management operating and fiscal policy, the Assistant Manager assists the Community Manager in managing the day-to‑day activities of operating and maintaining facilities and equipment in housing projects designed to provide low‑income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi‑unit dwellings by performing the following duties.
Essential Duties and Responsibilities
Orders office supplies.
Schedules maintenance repairs, generates and files completed work orders and follows up, as appropriate.
Assists in resident move‑in/out procedures and unit inspections.
Maintains wait list and processes applications in conformance with compliance regulations and EHMI policies; explains entire move‑in procedures.
Collects rent and accounts for monies collected; performs daily bank deposits, as needed.
Answers telephone and handles office interactions in a friendly, courteous, and sincere manner.
Sorts and distributes inner office mail.
Prepares recertifications of residents by interviewing residents, obtaining appropriate documentation and completing worksheets. Submits worksheets to Community Manager or Property Supervisor for approval.
Compiles and maintains accurate written records of residents (e.g., Emergency Information, Incident Reports, etc.). Maintains resident files in a neat and orderly manner according to EHMI standard policies.
Refers applicants to alternative housing if all available units are occupied or if the Wait List is closed.
Ensures consistent application of project rules and regulations.
Ensures consistent application of Program (HUD, CHFA, RHCP, TCAC, etc.) rules and regulations.
Prepares Project Status Reports (PSR’s).
Maintains a clean and well‑organized office.
Maintains a businesslike and professional appearance.
Promotes harmonious relations among residents, housing personnel and persons of the community, demonstrates enthusiasm and stamina for the housing project and position, represents the project in business related matters to the residents and the community at large, and is sensitive to the housing philosophies of the owner/sponsor.
Maintains congenial relationships with all residents and resident service coordinator/agencies, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Employment and Equal Housing Opportunity requirements.
Exercises common sense, good judgement, consistency, and self‑control in day‑to‑day contact with residents and in other business‑related matters.
Demonstrates company loyalty and integrity in all financial matters, in reports to supervisors and other management personnel, in relationships with residents and co‑workers.
Actively participates in our culture of inclusivity.
Night Manager
In exchange for reduced rent housing, the Night Manager is responsible for providing the after‑hours management presence in coordination with or in the absence of a Community Manager. Ensures common area buildings are secured after‑hours, including but not limited to community rooms, light checks, and other common areas where applicable, and responds to on‑site emergencies during the night shift by taking action to prevent or stop an emergency from escalating, while coordinating with the on‑call team member who would relieve the night manager upon arrival on site.
Night Manager Essential Duties and Responsibilities
Responds to calls on company issued cell phone beginning at 5:30 p.m. through 8:30 a.m., Monday through Friday and 24 hours on Saturday/Sunday and Holidays.
Performs janitorial duties such as taking out the garbage, placing the dumpsters in position for collection, daily building and property light check runs, and light ground duties during nightly walk; includes light maintenance in case of emergency (e.g., turning off water valves).
Exercises good judgment and discretion to call for other staff or 911 for help in an emergency; contacts on‑call maintenance personnel for maintenance emergencies.
Directs emergency personnel to various parts of grounds, buildings, or unit, as appropriate, and assists when necessary.
Within 24 hours records any incidents, unusual occurrences, or emergency/after‑hours calls on the incident report form or on‑call work order, and immediately notifies site Manager as required.
Property walks to be completed five out of seven days each week; maintains an oversight presence by responding to and noting any suspicious activities or possible lease violations.
Walks to be completed of interior common areas and exterior of the property, including the parking lots.
Performs daily light check runs for the property and buildings and ensures all doors and windows in the common areas are locked, and alarms are set.
Document the Property Walk in Yardi.
Submit work orders as needed to resolve issues.
Review all House Rules and Lease provisions of the assigned property to ensure understanding of what constitutes a lease violation so that proper notification and follow‑through is communicated to the Community Manager.
Responds to malfunctioning of irrigation system by turning off water or shutting down the irrigation system.
Attends staff meetings where Night Manager duties are performed, at least once per month or as required; attendance can be done via phone.
Attendance at resident meetings (quarterly for family sites and monthly for senior sites).
Reports any changes to household composition to supervisor or Human Resources.
Adheres to house rules of assigned property, including but not limited to pet, parking, storage, nuisance, sanitation, egress policies as described in Eden’s house rules.
Adheres to unit inspection requirements to be completed twice a year by immediate supervisor to ensure unit is being maintained according to guidelines outlined in Eden’s house rules.
Sets an example for the community by living up to Eden’s mission and core values.
Actively participates in our culture of inclusivity.
Qualifications
6 months clerical/office experience or other related experience and/or training.
Preferred Skills and/or Abilities
Type professionally and accurately at a minimum of 40 wpm.
Previous experience in property management a plus.
General understanding of preventive and ongoing apartment maintenance.
Computer literacy – PC hardware, Yardi software a plus.
Proficient in word‑processing and spreadsheet software (Word, Excel, Outlook).
Self‑starter, flexible, detail‑oriented, and well organized.
Ability to work independently and in a team environment.
Experience working with diverse groups, i.e., staff, residents, outside contacts.
Commitment to the company’s goals and philosophy.
Passionate about equitable housing.
Certificates, Licenses, Registrations
Experience with HUD or CTCAC properties a plus.
Language, Math & Reasoning Skills
Ability to read and interpret documents such as safety rules, governmental regulations, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of residents or employees of the organization. Desirable second language skills may vary site by site. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to solve financial, maintenance and resident problems logically and creatively and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to recognize appropriate time to refer residents to Manager or Service Coordinator. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Physical demands include writing/typing, use of computer and paper files, answering phones, attending meetings.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Equal Opportunity Employment
Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.
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