Telecommunications Officer *Multiple Positions"
Cityofml, Mission, KS, United States
Job Description
The Telecommunications Officer is responsible for receiving calls on emergency and non-emergency lines; obtains, assesses and dispatches information to law enforcement, fire and EMS agencies.
Essential Functions
Answers all emergency and non-emergency telephone lines.
Obtains and dispatches information to proper law enforcement, fire, and EMS agencies.
Tracks progress of dispatched law enforcement, fire, and EMS units to ensure their safety.
Monitors law enforcement, fire and EMS radio communications.
Monitors and operates the National Crime Information Computer to receive information regarding license tags and criminal records.
Receives and responds to calls of non-emergency nature from the public and various County department employees.
Maintains accurate and up-to-date records of all calls received using electronic database, written logs, and tape recordings.
Prepares and maintains a variety of logs, including but not limited to those pertaining to wrecker rotation, criminal histories, crime stoppers information, NCIC records, daily responses, equipment maintenance, etc.
On call for emergency operations; works in Mobile Dispatch Center or County Emergency Operations Center during disaster operations if required.
Operates a variety of equipment such as NCIC computer, console, computer-aided dispatch, TDD, two-way radio system, tape recorder/player, etc.
Interacts and communicates with various groups and individuals such as immediate supervisor, co-workers, County department directors, managers, employees, law enforcement, attorneys, emergency response agency employees and the general public.
Non-Essential Functions
Attends meetings, classes, and seminars as appropriate.
Moves equipment as necessary.
Performs all other related duties as required.
Qualifications: Education and Work Experience
Requires a high school diploma.
Must possess or obtain and maintain APCO PST1, NCIC EMD, EFD, EPD, CPR and South Carolina E-911 telecommunicator certification.
Must possess a valid state driver’s license and have no criminal record.
Physical Demands
While performing the duties of this job, the employee will occasionally be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Must be able to reach, bend, stoop, carry, move and lift 10 lb. objects regularly.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee must have the ability to travel up to 5%.
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The Telecommunications Officer is responsible for receiving calls on emergency and non-emergency lines; obtains, assesses and dispatches information to law enforcement, fire and EMS agencies.
Essential Functions
Answers all emergency and non-emergency telephone lines.
Obtains and dispatches information to proper law enforcement, fire, and EMS agencies.
Tracks progress of dispatched law enforcement, fire, and EMS units to ensure their safety.
Monitors law enforcement, fire and EMS radio communications.
Monitors and operates the National Crime Information Computer to receive information regarding license tags and criminal records.
Receives and responds to calls of non-emergency nature from the public and various County department employees.
Maintains accurate and up-to-date records of all calls received using electronic database, written logs, and tape recordings.
Prepares and maintains a variety of logs, including but not limited to those pertaining to wrecker rotation, criminal histories, crime stoppers information, NCIC records, daily responses, equipment maintenance, etc.
On call for emergency operations; works in Mobile Dispatch Center or County Emergency Operations Center during disaster operations if required.
Operates a variety of equipment such as NCIC computer, console, computer-aided dispatch, TDD, two-way radio system, tape recorder/player, etc.
Interacts and communicates with various groups and individuals such as immediate supervisor, co-workers, County department directors, managers, employees, law enforcement, attorneys, emergency response agency employees and the general public.
Non-Essential Functions
Attends meetings, classes, and seminars as appropriate.
Moves equipment as necessary.
Performs all other related duties as required.
Qualifications: Education and Work Experience
Requires a high school diploma.
Must possess or obtain and maintain APCO PST1, NCIC EMD, EFD, EPD, CPR and South Carolina E-911 telecommunicator certification.
Must possess a valid state driver’s license and have no criminal record.
Physical Demands
While performing the duties of this job, the employee will occasionally be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Must be able to reach, bend, stoop, carry, move and lift 10 lb. objects regularly.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee must have the ability to travel up to 5%.
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