Electronic Banking Client Service Officer
Enterprise Bank & Trust, Gardner, KS, United States
Job Title
Electronic Banking Client Service Officer (Hybrid Eligible: KS and MO)
Job Description
Receive and resolve inbound customer calls, emails, and online banking messages regarding all electronic banking needs, including Treasury Management product support. Provides operational support to lobby and bank staff with online banking functions and resolving client requests.
Essential Duties and Responsibilities
Respond to heavy call volumes, addressing all customer needs or issues
Respond to email and online banking message inquiries
Assist clients with any and all online banking needs including Treasury Management product support
Assist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction Disputes
Respond to and address various system technical issues
Other duties as assigned
Qualifications
Strong commitment to customer service
Excellent verbal, written, and telephone communication skills
Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
Detail‑oriented
Demonstrate flexibility, versatility, commitment and good judgement
Ability to meet multiple deadlines in a fast‑paced environment
Initiative to solve client issues, utilizing vendors and manuals
Able to perform job duties while in a virtual environment
Supervisory Responsibilities
None
Education and/or Experience
3-5 years' experience in the financial services industry or a combination of relevant experience
Previous banking experience preferred
High school diploma or general education degree
Bilingual preferred
Computer and Software Skills
Skilled in operation of a personal computer and mobile devices
Microsoft Office
Google Mail
Google Suite
Proficiency in navigating multiple banking systems
Certificates, Licenses and Registrations
None
Equal Opportunity Statement
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com. Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click here.
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Electronic Banking Client Service Officer (Hybrid Eligible: KS and MO)
Job Description
Receive and resolve inbound customer calls, emails, and online banking messages regarding all electronic banking needs, including Treasury Management product support. Provides operational support to lobby and bank staff with online banking functions and resolving client requests.
Essential Duties and Responsibilities
Respond to heavy call volumes, addressing all customer needs or issues
Respond to email and online banking message inquiries
Assist clients with any and all online banking needs including Treasury Management product support
Assist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction Disputes
Respond to and address various system technical issues
Other duties as assigned
Qualifications
Strong commitment to customer service
Excellent verbal, written, and telephone communication skills
Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
Detail‑oriented
Demonstrate flexibility, versatility, commitment and good judgement
Ability to meet multiple deadlines in a fast‑paced environment
Initiative to solve client issues, utilizing vendors and manuals
Able to perform job duties while in a virtual environment
Supervisory Responsibilities
None
Education and/or Experience
3-5 years' experience in the financial services industry or a combination of relevant experience
Previous banking experience preferred
High school diploma or general education degree
Bilingual preferred
Computer and Software Skills
Skilled in operation of a personal computer and mobile devices
Microsoft Office
Google Mail
Google Suite
Proficiency in navigating multiple banking systems
Certificates, Licenses and Registrations
None
Equal Opportunity Statement
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com. Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click here.
#J-18808-Ljbffr