Vice President of Mortgage Risk Leadership and Transformation
Morgan Stanley, New York, NY, United States
Background on the Position
This role sits within Firm Risk Management's Collateral Valuation team, supporting Residential Mortgage under Credit Risk Management, Wealth Management. The team is responsible for requesting and reviewing residential appraisals in support of the Firm's lending platform, partnering closely with the mortgage business to deliver timely, high quality valuation services. The position is part of the Direct Engagement function and will contribute to daily operational responsibilities. In parallel, the role will support an ongoing initiative to expand the team's scope, including the development of a new sub team and enhanced engagement with individual appraisers.
The Property Valuation Direct Engagement team focuses on identifying and engaging qualified appraisers in geographic areas where traditional vendor channels face capacity challenges, supporting the development and maintenance of a Morgan Stanley-approved fee appraiser panel.
We're seeking an experienced, values‑driven leader with a demonstrated track record of leading people, making sound judgments under pressure, and delivering results with integrity. Officers at our firm are expected to communicate clearly, address issues directly, and set high standards for performance while treating people with fairness and respect. They build trust through consistency and follow‑through, create environments where teams can speak up and take ownership, and develop others through honest feedback and coaching. They make principled decisions in complex situations, stay steady through change, and understand that strong leadership is measured not only by outcomes, but by how those outcomes are achieved.
Responsibilities
Provide leadership and oversight for the Direct Engagement team, including day‑to‑day workflow management and operational execution.
Manage relationships with individual appraisers to support timely and high quality appraisal completion.
Support the implementation of senior leadership's strategic direction through clear processes and consistent execution.
Establish and monitor key performance indicators to improve turnaround times and operational outcomes.
Serve as a liaison between associates and senior stakeholders, translating strategic priorities into clear, actionable guidance.
Support the department in navigating organizational change through clear communication and staff alignment.
Review current processes to identify gaps, reduce silos, and improve efficiency through collaboration.
Simplify and enhance workflows by implementing scalable, sustainable process improvements.
Mentor team members to support performance, development, and engagement.
Optimize resource allocation to align capacity with business needs.
Apply sound judgment and a forward‑looking approach to drive positive, risk‑aware outcomes. College degrees in related field or equivalent experience required.
While not essential to be an SME in the real‑estate valuation space, knowledge/experience is considered a plus.
Client experience is core to the team's work; must be constructive and solution‑oriented.
Proven people‑management experience (approx. 10 years).
Experience managing through change, including process redesign, automation, vendor shifts, or regulatory updates.
Strong judgment in escalation management, balancing risk awareness with pragmatic decision making, while working autonomously.
Clear, confident communicator capable of engaging senior leaders as well as frontline staff.
Ability to distill complex appraisal or valuation issues into concise, decision‑oriented messaging.
Strong written skills for policies, procedures, executive summaries, and issue remediation documentation.
Skilled in Microsoft Office programs, especially creating engaging PowerPoint presentations.
Expected Compensation
Expected base pay rates for the role will be between $120,000 and $205,000 at the commencement of employment. Base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short‑ and long‑term incentive packages, and other sponsored benefit programs.
Benefits
We are proud to support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s ample opportunity to move about the business for those who show passion and grit in their work.
Equal Employment Opportunity Statement
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
#J-18808-Ljbffr
This role sits within Firm Risk Management's Collateral Valuation team, supporting Residential Mortgage under Credit Risk Management, Wealth Management. The team is responsible for requesting and reviewing residential appraisals in support of the Firm's lending platform, partnering closely with the mortgage business to deliver timely, high quality valuation services. The position is part of the Direct Engagement function and will contribute to daily operational responsibilities. In parallel, the role will support an ongoing initiative to expand the team's scope, including the development of a new sub team and enhanced engagement with individual appraisers.
The Property Valuation Direct Engagement team focuses on identifying and engaging qualified appraisers in geographic areas where traditional vendor channels face capacity challenges, supporting the development and maintenance of a Morgan Stanley-approved fee appraiser panel.
We're seeking an experienced, values‑driven leader with a demonstrated track record of leading people, making sound judgments under pressure, and delivering results with integrity. Officers at our firm are expected to communicate clearly, address issues directly, and set high standards for performance while treating people with fairness and respect. They build trust through consistency and follow‑through, create environments where teams can speak up and take ownership, and develop others through honest feedback and coaching. They make principled decisions in complex situations, stay steady through change, and understand that strong leadership is measured not only by outcomes, but by how those outcomes are achieved.
Responsibilities
Provide leadership and oversight for the Direct Engagement team, including day‑to‑day workflow management and operational execution.
Manage relationships with individual appraisers to support timely and high quality appraisal completion.
Support the implementation of senior leadership's strategic direction through clear processes and consistent execution.
Establish and monitor key performance indicators to improve turnaround times and operational outcomes.
Serve as a liaison between associates and senior stakeholders, translating strategic priorities into clear, actionable guidance.
Support the department in navigating organizational change through clear communication and staff alignment.
Review current processes to identify gaps, reduce silos, and improve efficiency through collaboration.
Simplify and enhance workflows by implementing scalable, sustainable process improvements.
Mentor team members to support performance, development, and engagement.
Optimize resource allocation to align capacity with business needs.
Apply sound judgment and a forward‑looking approach to drive positive, risk‑aware outcomes. College degrees in related field or equivalent experience required.
While not essential to be an SME in the real‑estate valuation space, knowledge/experience is considered a plus.
Client experience is core to the team's work; must be constructive and solution‑oriented.
Proven people‑management experience (approx. 10 years).
Experience managing through change, including process redesign, automation, vendor shifts, or regulatory updates.
Strong judgment in escalation management, balancing risk awareness with pragmatic decision making, while working autonomously.
Clear, confident communicator capable of engaging senior leaders as well as frontline staff.
Ability to distill complex appraisal or valuation issues into concise, decision‑oriented messaging.
Strong written skills for policies, procedures, executive summaries, and issue remediation documentation.
Skilled in Microsoft Office programs, especially creating engaging PowerPoint presentations.
Expected Compensation
Expected base pay rates for the role will be between $120,000 and $205,000 at the commencement of employment. Base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short‑ and long‑term incentive packages, and other sponsored benefit programs.
Benefits
We are proud to support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s ample opportunity to move about the business for those who show passion and grit in their work.
Equal Employment Opportunity Statement
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
#J-18808-Ljbffr