Patient Access Engagement Specialist
Emory Healthcare, Atlanta, GA, United States
Overview
Acts as a first point of contact within the Scheduling Department for new and recurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in a high-volume call center environment. Greet callers with enthusiasm and provide exceptional customer service and a positive attitude at all times. Enter patient demographic, medical, and financial information accurately into the Epic scheduling system. Maintain a basic understanding of insurance, pre-certification, and referrals. Perform scheduling functions in accordance with policies and procedures. Responsible for the scheduling, rescheduling, and cancellation of all outpatient procedures, including radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services. Maintain good working relationships with physician offices and fellow colleagues within the hospital.
Responsibilities
Act as a first point of contact within the Scheduling Department for new and recurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
Answer inbound calls in a high-volume call center environment.
Greet callers in an enthusiastic manner and provide exceptional customer service and a positive attitude at all times.
Enter all patient demographic, medical, and financial information accurately into the Epic scheduling system.
Maintain basic understanding of insurance, pre-certification, and referrals.
Perform scheduling functions in accordance with policies and procedures.
Schedule, reschedule, and cancel all outpatient procedures in services including radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
Maintain good working relationships with physician offices and fellow colleagues within the hospital.
Minimum Qualifications
Minimum 6 months of medical office experience, scheduling environment, or call center required.
AS/BS degree in Business Administration, Healthcare, or medical office experience, scheduling environment, or call center is preferred.
Preferred scheduling knowledge in various specialties including mammography and bone density.
ADDITIONAL REQUIREMENTS: Previous experience in imaging scheduling, including ultrasound, general diagnostic, and MRI, is preferred.
Applicants must maintain quality scores requirements and adhere to scheduling guidelines.
Experience in registration aspects is also preferred, along with the ability to navigate multiple applications effectively.
Strong computer, writing, and customer service skills are essential. Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction.
May be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support operations and patient care.
Additional Requirements
Ability to work various scheduled hours/shifts as needed.
Physical Requirements
(Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly). Lifting up to 25 lbs; carrying objects up to 25 lbs; occasional to frequent standing and walking; occasional sitting; close eye work (computers, typing, reading, writing). Physical demands may vary by assigned work area and tasks.
Environmental Factors
Factors affecting environment conditions may vary by assigned work area and tasks. Exposures may include blood-borne pathogens, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work. Travel may be required. Use of personal protective equipment may be required depending on the task.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. One week's advance notice is preferred.
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Acts as a first point of contact within the Scheduling Department for new and recurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in a high-volume call center environment. Greet callers with enthusiasm and provide exceptional customer service and a positive attitude at all times. Enter patient demographic, medical, and financial information accurately into the Epic scheduling system. Maintain a basic understanding of insurance, pre-certification, and referrals. Perform scheduling functions in accordance with policies and procedures. Responsible for the scheduling, rescheduling, and cancellation of all outpatient procedures, including radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services. Maintain good working relationships with physician offices and fellow colleagues within the hospital.
Responsibilities
Act as a first point of contact within the Scheduling Department for new and recurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
Answer inbound calls in a high-volume call center environment.
Greet callers in an enthusiastic manner and provide exceptional customer service and a positive attitude at all times.
Enter all patient demographic, medical, and financial information accurately into the Epic scheduling system.
Maintain basic understanding of insurance, pre-certification, and referrals.
Perform scheduling functions in accordance with policies and procedures.
Schedule, reschedule, and cancel all outpatient procedures in services including radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
Maintain good working relationships with physician offices and fellow colleagues within the hospital.
Minimum Qualifications
Minimum 6 months of medical office experience, scheduling environment, or call center required.
AS/BS degree in Business Administration, Healthcare, or medical office experience, scheduling environment, or call center is preferred.
Preferred scheduling knowledge in various specialties including mammography and bone density.
ADDITIONAL REQUIREMENTS: Previous experience in imaging scheduling, including ultrasound, general diagnostic, and MRI, is preferred.
Applicants must maintain quality scores requirements and adhere to scheduling guidelines.
Experience in registration aspects is also preferred, along with the ability to navigate multiple applications effectively.
Strong computer, writing, and customer service skills are essential. Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction.
May be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support operations and patient care.
Additional Requirements
Ability to work various scheduled hours/shifts as needed.
Physical Requirements
(Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly). Lifting up to 25 lbs; carrying objects up to 25 lbs; occasional to frequent standing and walking; occasional sitting; close eye work (computers, typing, reading, writing). Physical demands may vary by assigned work area and tasks.
Environmental Factors
Factors affecting environment conditions may vary by assigned work area and tasks. Exposures may include blood-borne pathogens, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work. Travel may be required. Use of personal protective equipment may be required depending on the task.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. One week's advance notice is preferred.
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