Office Manager/Customer Service/Marketing Coordinator

Benefits:

Paid time off

Training & development

Office Manager – Floor Coverings International (Montgomery County, PA)
Location: On-site | Collegeville, PA

Floor Coverings International is the #1 mobile flooring company in North America, with over 300 locations across the U.S. and Canada. Our shop‑at‑home model makes purchasing flooring seamless and convenient for homeowners.

Locally, our Montgomery County team proudly maintains a 4.9‑star Google rating with over 200 five‑star reviews — and we are growing.

We are seeking an exceptional Office Manager who will serve as the operational hub and customer experience champion of our business. This is a highly independent, ownership‑driven role. While you will collaborate closely with the sales team and franchise owners, you will often be the primary team member working in the office while the sales team is in the field meeting clients.

This position is ideal for someone who enjoys autonomy, takes initiative without being prompted, and takes pride in keeping a business running smoothly behind the scenes.

What You’ll Do
Customer Experience & Lead Management

Respond promptly to inbound leads and schedule appointments for the sales team

Follow up on open proposals to help convert opportunities into booked jobs

Answer customer calls and return messages quickly and professionally

Reconfirm appointments and installation dates

Send preparation instructions and ensure customers feel informed and confident

Marketing Support

Assist with local marketing initiatives including direct mail campaigns – Must have experience with all social media platforms

Execute email marketing campaigns using CRM segmentation

Manage and post to Google, Facebook, Instagram, and other social platforms

Help increase local visibility, engagement, and brand awareness

Production & Scheduling

Schedule installations at the convenience of the customer

Order products accurately and track deliveries

Communicate start dates and timelines clearly

Meet weekly with the sales team to review customer expectations and product orders

Keep Salesforce updated daily with job status and scheduling

Administration & Systems

Maintain accurate and up-to-date records in Salesforce

Add new leads and customers

Record deposits and update job statuses

Order samples and track product orders

Keep calendars accurate and organized

Financial Coordination

Invoice customers for deposits and final balances (Salesforce & PNC Portal)

Submit weekly business expenses in QuickBooks Online

Pull reports from Salesforce

Maintain a marketing expense tracker

Continuous Improvement

Attend weekly meetings with franchise owners

Participate in training seminars as needed

Operate in alignment with Floor Coverings International’s core values

What We’re Looking For

Is warm, friendly, and naturally customer‑focused

Has strong communication skills, especially over the phone

Is highly organized and detail‑oriented

Is comfortable managing multiple priorities in a fast‑paced environment

Works confidently and productively without constant supervision

Enjoys being the primary in‑office point person

Takes initiative and solves problems proactively

Is tech‑savvy and comfortable learning systems

Has experience with QuickBooks Online

If you prefer structure, autonomy, and ownership over micromanagement, this role offers the opportunity to truly make it your own.

Job Details & Benefits

Full‑time, on‑site position in Collegeville, PA

Paid training provided

10 days paid vacation (accrued annually)

8 paid major holidays

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