Service Advisor
Audi Shrewsbury, Shrewsbury, MA, United States
At Audi Shrewsbury, we are committed to delivering exceptional professional service across all aspects of our automotive dealership. Proudly offering a wide range of Audi models, including both new and certified pre‑owned vehicles, we strive to help our customers find their dream cars. Our dealership also provides comprehensive services, such as auto loans, lease plans, and expert auto repair and parts support. Conveniently located at 780 Boston Turnpike in Shrewsbury, MA, we aim to make every visit a seamless and fulfilling experience for our customers.
Role Description
This is a full‑time, on‑site role for a Service Advisor at Audi Shrewsbury, located in Shrewsbury, MA. The Service Advisor will act as the primary point of contact for customers, providing excellent customer service, addressing their needs, and ensuring overall satisfaction. Responsibilities include scheduling service appointments, consulting with customers about their automotive service requirements, coordinating with technicians to ensure timely service, and effectively communicating updates to customers.
Qualifications
Core Experience
2+ years as a Service Advisor (preferably with a luxury or high‑volume brand like Audi, BMW, or Mercedes‑Benz)
Proven track record of hitting or exceeding sales, CSI, and efficiency targets
Strong understanding of automotive systems and maintenance services
Customer Experience Focus
Ability to deliver a premium, concierge‑level experience every interaction
Confident handling of high‑expectation clients and difficult conversations
Skilled at setting clear expectations on time, cost, and outcomes
Comfortable recommending services with confidence and integrity
Strong ability to present estimates, overcome objections, and close work
Consistent follow‑up on declined services and open opportunities
Communication Skills
Clear, professional communication (in‑person, phone, and digital)
Strong listening skills—can identify customer needs beyond the initial concern
Ability to simplify technical info into customer‑friendly language
Organization & Workflow
Ability to manage multiple repair orders at different stages without dropping the ball
Strong time management in a fast‑paced service drive
Detail‑oriented with documentation and accuracy
Team & Culture Fit
Positive, team‑first attitude—no “that’s not my job” mindset
Open to coaching, accountability, and continuous improvement
Reliable and consistent—shows up ready to perform every day
Experience with dealership management systems (preferably CDK and Xtime)
Comfortable using tablets, texting platforms, and video walkarounds
Bonus Points (Nice-to-Have)
Luxury brand experience (especially Audi)
High CSI history with strong survey volume
Experience with menu selling and digital MPI tools
Familiarity with financing options like Sunbit
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Role Description
This is a full‑time, on‑site role for a Service Advisor at Audi Shrewsbury, located in Shrewsbury, MA. The Service Advisor will act as the primary point of contact for customers, providing excellent customer service, addressing their needs, and ensuring overall satisfaction. Responsibilities include scheduling service appointments, consulting with customers about their automotive service requirements, coordinating with technicians to ensure timely service, and effectively communicating updates to customers.
Qualifications
Core Experience
2+ years as a Service Advisor (preferably with a luxury or high‑volume brand like Audi, BMW, or Mercedes‑Benz)
Proven track record of hitting or exceeding sales, CSI, and efficiency targets
Strong understanding of automotive systems and maintenance services
Customer Experience Focus
Ability to deliver a premium, concierge‑level experience every interaction
Confident handling of high‑expectation clients and difficult conversations
Skilled at setting clear expectations on time, cost, and outcomes
Comfortable recommending services with confidence and integrity
Strong ability to present estimates, overcome objections, and close work
Consistent follow‑up on declined services and open opportunities
Communication Skills
Clear, professional communication (in‑person, phone, and digital)
Strong listening skills—can identify customer needs beyond the initial concern
Ability to simplify technical info into customer‑friendly language
Organization & Workflow
Ability to manage multiple repair orders at different stages without dropping the ball
Strong time management in a fast‑paced service drive
Detail‑oriented with documentation and accuracy
Team & Culture Fit
Positive, team‑first attitude—no “that’s not my job” mindset
Open to coaching, accountability, and continuous improvement
Reliable and consistent—shows up ready to perform every day
Experience with dealership management systems (preferably CDK and Xtime)
Comfortable using tablets, texting platforms, and video walkarounds
Bonus Points (Nice-to-Have)
Luxury brand experience (especially Audi)
High CSI history with strong survey volume
Experience with menu selling and digital MPI tools
Familiarity with financing options like Sunbit
#J-18808-Ljbffr