Operations Manager
Elo Touch Solutions, Knoxville, TN, United States
We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven’t stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges.
Job Purpose & Responsibilities
The Elo Operations Manager is responsible for overseeing day-to-day execution and optimization of the Knoxville Operations Center. Working cross functionally with Customer Care, Logistics, Planning, and RMA Services to ensure our operation is efficient and focused on meeting customer needs. Balancing inbound receiving / put away, outbound sales order processing, and on-going inventory management, while meeting service, quality, and cost objectives.
Reporting to the VP of Global Supply Chain, the Knoxville Operations Manager drives operational performance, leads frontline teams, and implements continuous improvement initiatives aligned with global supply chain and customer centric KPI’s.
Out-bound Fulfillment
Lead the end-to-end execution of sales order fulfillment through traditional distributor shipments, direct shipments, drop shipments, and cross docks.
Set the strategy and manage the performance of logistics partners.
Direct the strategy for order processing, picking, packing, and shipping functions.
Partner with planning and customer service teams to manage order prioritization.
Manage the strategy and reporting of End-of-quarter peek volumes.
In-bound Receiving
Ensure the accuracy and quality of all inbound products.
Balance inbound and outbound shipments.
Analyze customer backlog and inbound schedules to prioritize work in a way that optimizes on-time-delivery and customer priorities.
Inventory & Warehouse Management
Maintain accurate inventory control, including cycle counts and reconciliation.
Optimize warehouse layout, space utilization, and material flow.
Ensure proper handling of serialized, high-value inventory.
Minimize obsolescence, shrinkage, and excess stock.
Lead, coach, and develop supervisors and frontline employees across the operation.
Establish clear performance expectations and accountability.
Drive a culture of safety, quality, and continuous improvement.
Support workforce planning, scheduling, and labor productivity.
Ensure service levels are met and drive corrective actions & continuous improvements.
Operational Excellence & Continuous Improvement
Identify and implement Lean / Six Sigma initiatives to improve efficiency and reduce waste.
Standardize processes and drive best practice adoption across functions.
Utilize KPI’s and data analytics to drive decision-making.
Lead cross-functional problem-solving initiatives.
Quality & Compliance
Ensure compliance with company quality standards and regulatory requirements
Maintain adherence to warranty policies and repair documentation standards
Partner with Quality teams on audits, corrective actions, and process improvements
Interface with Asia-based manufacturing and supply chain teams to align on supply, quality, and repair trends
Support communication flow regarding product issues, demand changes, and service requirements
Participate in global operational reviews and reporting
Minimum Qualifications
At least three to five years of logistics, warehouse management, ocean (FCL, LCL, expedite), import & export air cargo & parcel, freight (TL, LTL, Parcel), management of 3PL distribution centers
At least three years of experience in negotiating
BS degree in Business with an emphasis on logistics, transportation or supply chain
Preferred Qualifications
Certifications: CPSM, CLTD, CPIM or similar
Spanish or Portuguese language skills a plus
Previous ERP experience (SAP SD, MM, WM modules)
Specific Professional Skills/Competencies
Thorough understanding of the US domestic and international intermodal transportation market including port activities
Well versed in US import and (re-)export regulations: ITAR, C-TPAT, dual use list, military list
Strong organizational skills, able to identify and finalize projects within targeted time frame
Able to quickly acquire an insight in systems and processes
Demonstrated skill in process development and continuous improvement
A team player with the ability to work on your own initiative
Good written and spoken proficiency in English
Physical Demands
Ability to lift up to OSHA single person lift requirements
Ability to sit, stand, bend, or walk for prolonged periods of time
Ability to travel domestically and internationally
Must be able to work a standard full-time schedule
Must be able to work onsite in Knoxville, TN
Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.
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Job Purpose & Responsibilities
The Elo Operations Manager is responsible for overseeing day-to-day execution and optimization of the Knoxville Operations Center. Working cross functionally with Customer Care, Logistics, Planning, and RMA Services to ensure our operation is efficient and focused on meeting customer needs. Balancing inbound receiving / put away, outbound sales order processing, and on-going inventory management, while meeting service, quality, and cost objectives.
Reporting to the VP of Global Supply Chain, the Knoxville Operations Manager drives operational performance, leads frontline teams, and implements continuous improvement initiatives aligned with global supply chain and customer centric KPI’s.
Out-bound Fulfillment
Lead the end-to-end execution of sales order fulfillment through traditional distributor shipments, direct shipments, drop shipments, and cross docks.
Set the strategy and manage the performance of logistics partners.
Direct the strategy for order processing, picking, packing, and shipping functions.
Partner with planning and customer service teams to manage order prioritization.
Manage the strategy and reporting of End-of-quarter peek volumes.
In-bound Receiving
Ensure the accuracy and quality of all inbound products.
Balance inbound and outbound shipments.
Analyze customer backlog and inbound schedules to prioritize work in a way that optimizes on-time-delivery and customer priorities.
Inventory & Warehouse Management
Maintain accurate inventory control, including cycle counts and reconciliation.
Optimize warehouse layout, space utilization, and material flow.
Ensure proper handling of serialized, high-value inventory.
Minimize obsolescence, shrinkage, and excess stock.
Lead, coach, and develop supervisors and frontline employees across the operation.
Establish clear performance expectations and accountability.
Drive a culture of safety, quality, and continuous improvement.
Support workforce planning, scheduling, and labor productivity.
Ensure service levels are met and drive corrective actions & continuous improvements.
Operational Excellence & Continuous Improvement
Identify and implement Lean / Six Sigma initiatives to improve efficiency and reduce waste.
Standardize processes and drive best practice adoption across functions.
Utilize KPI’s and data analytics to drive decision-making.
Lead cross-functional problem-solving initiatives.
Quality & Compliance
Ensure compliance with company quality standards and regulatory requirements
Maintain adherence to warranty policies and repair documentation standards
Partner with Quality teams on audits, corrective actions, and process improvements
Interface with Asia-based manufacturing and supply chain teams to align on supply, quality, and repair trends
Support communication flow regarding product issues, demand changes, and service requirements
Participate in global operational reviews and reporting
Minimum Qualifications
At least three to five years of logistics, warehouse management, ocean (FCL, LCL, expedite), import & export air cargo & parcel, freight (TL, LTL, Parcel), management of 3PL distribution centers
At least three years of experience in negotiating
BS degree in Business with an emphasis on logistics, transportation or supply chain
Preferred Qualifications
Certifications: CPSM, CLTD, CPIM or similar
Spanish or Portuguese language skills a plus
Previous ERP experience (SAP SD, MM, WM modules)
Specific Professional Skills/Competencies
Thorough understanding of the US domestic and international intermodal transportation market including port activities
Well versed in US import and (re-)export regulations: ITAR, C-TPAT, dual use list, military list
Strong organizational skills, able to identify and finalize projects within targeted time frame
Able to quickly acquire an insight in systems and processes
Demonstrated skill in process development and continuous improvement
A team player with the ability to work on your own initiative
Good written and spoken proficiency in English
Physical Demands
Ability to lift up to OSHA single person lift requirements
Ability to sit, stand, bend, or walk for prolonged periods of time
Ability to travel domestically and internationally
Must be able to work a standard full-time schedule
Must be able to work onsite in Knoxville, TN
Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.
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