Testing Center Specialist (Portsmouth)
Virginia's Community College System, Richmond, VA, United States
Working Title: Testing Center Specialist (Portsmouth). Role Code: 29142-SW. Pay Band: 02. Hiring Range: $14.31 per hour, part‑time. Telework options: No. Bilingual requirement: No.
Schedule: Up to 29 hours per week. Monday 10:30 am–6 pm; Tuesday–Friday 8:30 am–5 pm; Saturday 9 am–12 pm. Schedules are subject to change based on operational needs.
Position Summary
The Testing Center Specialist will support the overall operations and core testing functions of the Testing Center with a mission of service to students, faculty, staff, employers and community members.
Functional Responsibilities
Administer comprehensive testing and support core testing functions (Virginia Placement Test, ACCUPLACER ESL, Distance Learning, IT Challenge exam, Nursing HESI A2, Nursing NACE, Nursing NHA, NAS2 Challenge exam, CLEP, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other colleges/universities).
Provide support to Student Affairs departments such as Admissions & Enrollment, Counseling, Office of Educational Accessibility, and other departments as needed.
Actively participate in registration activities and on‑site and off‑site recruiting community events.
Provide excellent customer service to both internal and external constituents in a fast‑paced, high‑volume environment.
Promptly answer telephone calls, emails, and in‑person inquiries from students, faculty, staff, and other customers.
Administer tests on and off campus.
Compile statistical data for assessment reports.
Maintain daily operation of the Testing Center (preparing lab computers, cameras, reference sheets, scheduling student appointments, seating students for testing, managing mailroom boxes, and other files as needed in accordance with TCC/VCCS policy).
Obtain necessary credentials to administer various tests to students or other customers.
Perform other duties as assigned.
Special Assignments
May be required to perform other duties as assigned and may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
Required Qualifications
Knowledge of college admission policies, procedures, and programs of study.
Knowledge of student information systems; PeopleSoft.
Knowledge of effective customer service techniques both in person and in an automated environment.
Ability to work independently as well as collaborate with administrators, faculty, and staff.
Ability to effectively communicate orally and in writing with a diverse public.
Ability to work in a fast‑paced, high‑volume environment.
Ability to work varied hours (weekends and evenings) and locations (required).
Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software.
Ability to obtain necessary certifications for the testing center within one month of employment.
Additional Considerations
Experience in student development and assessment services in a college or university.
Knowledge of assessment screening principles and measures.
Knowledge of state and federal policies regarding FERPA regulations.
Legal Notices
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Act (ADA and ADAAA), to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
For more information, please follow this link: http://ethics.dls.virginia.gov/
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800‑552‑5019, or DBVI at 800‑622‑2155.
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Schedule: Up to 29 hours per week. Monday 10:30 am–6 pm; Tuesday–Friday 8:30 am–5 pm; Saturday 9 am–12 pm. Schedules are subject to change based on operational needs.
Position Summary
The Testing Center Specialist will support the overall operations and core testing functions of the Testing Center with a mission of service to students, faculty, staff, employers and community members.
Functional Responsibilities
Administer comprehensive testing and support core testing functions (Virginia Placement Test, ACCUPLACER ESL, Distance Learning, IT Challenge exam, Nursing HESI A2, Nursing NACE, Nursing NHA, NAS2 Challenge exam, CLEP, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other colleges/universities).
Provide support to Student Affairs departments such as Admissions & Enrollment, Counseling, Office of Educational Accessibility, and other departments as needed.
Actively participate in registration activities and on‑site and off‑site recruiting community events.
Provide excellent customer service to both internal and external constituents in a fast‑paced, high‑volume environment.
Promptly answer telephone calls, emails, and in‑person inquiries from students, faculty, staff, and other customers.
Administer tests on and off campus.
Compile statistical data for assessment reports.
Maintain daily operation of the Testing Center (preparing lab computers, cameras, reference sheets, scheduling student appointments, seating students for testing, managing mailroom boxes, and other files as needed in accordance with TCC/VCCS policy).
Obtain necessary credentials to administer various tests to students or other customers.
Perform other duties as assigned.
Special Assignments
May be required to perform other duties as assigned and may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
Required Qualifications
Knowledge of college admission policies, procedures, and programs of study.
Knowledge of student information systems; PeopleSoft.
Knowledge of effective customer service techniques both in person and in an automated environment.
Ability to work independently as well as collaborate with administrators, faculty, and staff.
Ability to effectively communicate orally and in writing with a diverse public.
Ability to work in a fast‑paced, high‑volume environment.
Ability to work varied hours (weekends and evenings) and locations (required).
Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database software.
Ability to obtain necessary certifications for the testing center within one month of employment.
Additional Considerations
Experience in student development and assessment services in a college or university.
Knowledge of assessment screening principles and measures.
Knowledge of state and federal policies regarding FERPA regulations.
Legal Notices
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Act (ADA and ADAAA), to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
For more information, please follow this link: http://ethics.dls.virginia.gov/
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800‑552‑5019, or DBVI at 800‑622‑2155.
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