Customer Service Specialist
Keystone Collects, Lebanon, PA, United States
Customer Service Specialist
The Customer Service Specialist will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office. As the first point of contact for walk-in taxpayers, you will handle inquiries about their accounts and taxes.
Primary Responsibilities:
Engage with taxpayers through personal interactions.
Utilize your knowledge of various tax types, demonstrating your proficiency in tax related matters.
Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
Process payments for multiple tax types efficiently and accurately.
Master the art of documenting thorough and detailed memos in our taxpayer service applications.
Take ownership as an office key holder, contributing to the smooth running of daily operations.
Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents.
Secondary Responsibilities:
Engage with taxpayers via the phone and support the call center.
Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
Stay updated on changes in daily responsibilities and job processes.
Job Qualifications:
Education, Experience, and Certifications
High school graduate or equivalent (GED).
Associate or bachelor's degree in a related business major is a plus.
Previous experience in a call center is preferred.
Knowledge, Skills, and Abilities:
Demonstrate exceptional listening skills and a keen ability to retain knowledge.
Proficient computer skills and a willingness to learn new applications.
Demonstrated research skills.
Strong problem solving skills.
Join us in delivering exceptional taxpayer service and contributing to the success of our team.
Monday - Friday; 8:00 AM to 4:00 PM
The Customer Service Specialist will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office. As the first point of contact for walk-in taxpayers, you will handle inquiries about their accounts and taxes.
Primary Responsibilities:
Engage with taxpayers through personal interactions.
Utilize your knowledge of various tax types, demonstrating your proficiency in tax related matters.
Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
Process payments for multiple tax types efficiently and accurately.
Master the art of documenting thorough and detailed memos in our taxpayer service applications.
Take ownership as an office key holder, contributing to the smooth running of daily operations.
Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents.
Secondary Responsibilities:
Engage with taxpayers via the phone and support the call center.
Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
Stay updated on changes in daily responsibilities and job processes.
Job Qualifications:
Education, Experience, and Certifications
High school graduate or equivalent (GED).
Associate or bachelor's degree in a related business major is a plus.
Previous experience in a call center is preferred.
Knowledge, Skills, and Abilities:
Demonstrate exceptional listening skills and a keen ability to retain knowledge.
Proficient computer skills and a willingness to learn new applications.
Demonstrated research skills.
Strong problem solving skills.
Join us in delivering exceptional taxpayer service and contributing to the success of our team.
Monday - Friday; 8:00 AM to 4:00 PM