Assistant Store Manager FT
Lids, Fort Worth, TX, United States
Overview
About the Company
Lids Sports Group is a licensed sports retailer offering headwear and apparel. Location and store presence include the United States, Canada, Mexico, Europe, and Australia with operations based in Indianapolis, IN.
Responsibilities
Principle Duties and Responsibilities
People & Training
Act as Manager on duty for scheduling issues, customer complaints, and related matters when the Store Manager is not present.
Manage store associates through LIDS Training Programs, set goals for sales and tasks, and provide regular follow up when the Store Manager is not present.
Administer progressive steps of discipline, including verbal and written warnings, in the absence of the Store Manager.
Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives and store success.
Support a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., dress code).
Schedule and staff the store, including calling in associates during peak periods when the Store Manager is unavailable.
Participate in LIDS Training Programs, adhere to goals for sales and tasks, and perform regular follow up.
Assist in recruiting and training store personnel on proper operations and procedures.
Encourage compliance with company policies, procedures, and guidelines, including safekeeping of inventory, funds, and property.
Other duties as assigned.
Customer Experience
Lead, execute and assist Selling 101 strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including escalations, urgent requests, and resolving to "make it right" for customers.
Offer customers the opportunity to participate in membership programs or special offers when in-store.
Adhere to visual guidelines, including proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with the Company Dress Code Policy.
Operations
Execute operations-focused directives, promotions, and initiatives from Lids HQ.
Adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment (e.g., MPOS, Lids Custom) through daily audits and maintenance as instructed.
Maintain store facilities, supplies, and services by handling service requests, repairs, and replenishment.
Manage cash, including opening/closing tills, counterfeit protection, and regular bank drops.
Prepare store for inventory audits and support inventory accuracy.
Open and close the store as required following Operations procedures.
Product & Inventory Management
Protect company assets within policy guidelines.
Assist in creating work schedules that ensure proper store coverage within wage guidelines.
Accurately manage store inventory including receiving, transferring, price changes, and product counts.
Organize the backroom to maximize efficiency and space utilization.
Execute visual merchandising and product presentation strategies, including window activations, hardware changes, and seasonal updates.
Maintain the store look through day-to-day VM and actions like restocking or minor VM changes.
Adjust pricing signage and promotional presentation during operating hours to align with sell-through strategy.
Knowledge & Skills
High school diploma or equivalent plus one year of relevant experience.
Ability to achieve sales results while minimizing loss.
Strong interpersonal and verbal communication skills.
Ability to work unsupervised.
Compensation & Benefits
Note: Assistant Store Managers can earn up to 45% above local minimum wage based on experience. Exact compensation varies by skills, experience, and location. Full-time roles may include monthly store sales bonuses and employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).
Education
Reports To
Store Manager
Employment Requirements
Candidates must have the experience, skills, physical abilities, and qualifications to perform essential duties, with or without reasonable accommodation, and must meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment. Current or future visa sponsorship is not available for this role.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Notice to Applicants
We collect Personal Information for recruitment and employment purposes, including name, contact information, employment history, and educational history. This information is used to evaluate candidates for employment or future opportunities and to maintain recruiting and hiring records. Additional information may include government-issued IDs, work authorization, and emergency contact information.
Need Accessibility Assistance?
Applicants who require accessibility assistance may email hr@lids.com. A Talent team member will respond as soon as reasonably possible. This email is for individuals seeking reasonable accommodation when applying for a career at Lids.
Req ID: 27796
#J-18808-Ljbffr
About the Company
Lids Sports Group is a licensed sports retailer offering headwear and apparel. Location and store presence include the United States, Canada, Mexico, Europe, and Australia with operations based in Indianapolis, IN.
Responsibilities
Principle Duties and Responsibilities
People & Training
Act as Manager on duty for scheduling issues, customer complaints, and related matters when the Store Manager is not present.
Manage store associates through LIDS Training Programs, set goals for sales and tasks, and provide regular follow up when the Store Manager is not present.
Administer progressive steps of discipline, including verbal and written warnings, in the absence of the Store Manager.
Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives and store success.
Support a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., dress code).
Schedule and staff the store, including calling in associates during peak periods when the Store Manager is unavailable.
Participate in LIDS Training Programs, adhere to goals for sales and tasks, and perform regular follow up.
Assist in recruiting and training store personnel on proper operations and procedures.
Encourage compliance with company policies, procedures, and guidelines, including safekeeping of inventory, funds, and property.
Other duties as assigned.
Customer Experience
Lead, execute and assist Selling 101 strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including escalations, urgent requests, and resolving to "make it right" for customers.
Offer customers the opportunity to participate in membership programs or special offers when in-store.
Adhere to visual guidelines, including proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with the Company Dress Code Policy.
Operations
Execute operations-focused directives, promotions, and initiatives from Lids HQ.
Adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment (e.g., MPOS, Lids Custom) through daily audits and maintenance as instructed.
Maintain store facilities, supplies, and services by handling service requests, repairs, and replenishment.
Manage cash, including opening/closing tills, counterfeit protection, and regular bank drops.
Prepare store for inventory audits and support inventory accuracy.
Open and close the store as required following Operations procedures.
Product & Inventory Management
Protect company assets within policy guidelines.
Assist in creating work schedules that ensure proper store coverage within wage guidelines.
Accurately manage store inventory including receiving, transferring, price changes, and product counts.
Organize the backroom to maximize efficiency and space utilization.
Execute visual merchandising and product presentation strategies, including window activations, hardware changes, and seasonal updates.
Maintain the store look through day-to-day VM and actions like restocking or minor VM changes.
Adjust pricing signage and promotional presentation during operating hours to align with sell-through strategy.
Knowledge & Skills
High school diploma or equivalent plus one year of relevant experience.
Ability to achieve sales results while minimizing loss.
Strong interpersonal and verbal communication skills.
Ability to work unsupervised.
Compensation & Benefits
Note: Assistant Store Managers can earn up to 45% above local minimum wage based on experience. Exact compensation varies by skills, experience, and location. Full-time roles may include monthly store sales bonuses and employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).
Education
Reports To
Store Manager
Employment Requirements
Candidates must have the experience, skills, physical abilities, and qualifications to perform essential duties, with or without reasonable accommodation, and must meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment. Current or future visa sponsorship is not available for this role.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Notice to Applicants
We collect Personal Information for recruitment and employment purposes, including name, contact information, employment history, and educational history. This information is used to evaluate candidates for employment or future opportunities and to maintain recruiting and hiring records. Additional information may include government-issued IDs, work authorization, and emergency contact information.
Need Accessibility Assistance?
Applicants who require accessibility assistance may email hr@lids.com. A Talent team member will respond as soon as reasonably possible. This email is for individuals seeking reasonable accommodation when applying for a career at Lids.
Req ID: 27796
#J-18808-Ljbffr