Timberland: Associate Manager, eCommerce/Digital Operations
Timberland, Stratham, NH, United States
Timberland: Associate Manager, Digital Operations
The Associate Manager, Digital Operations serves as the bridge between multiple eCommerce business teams on all aspects of eCommerce enhancements. The role proactively manages Digital Operations through requirement gathering, task tracking, and documentation from go‑live plans to acceptance of requirements. Communication and ownership are key while embodying the brand culture and values. This role provides efficiencies across both the US and Canada websites to deliver a best‑in‑class customer experience for Timberland Americas. The position is hybrid, working three days per week in the Timberland HQ (Stratham, NH).
Responsibilities
Manage activities throughout the design, development, and QA process to meet brand standards and drive seamless consumer interaction.
Apply agile methodologies for communication and project execution.
Partner with business teams, vendors, centralized technology teams, Customer Care, and production support to deliver consumer‑centric experiences.
Demonstrate strong organization and time‑management skills.
Collaborate with centralized product owners to align delivery timelines, plan user acceptance testing, and build operational go‑live plans.
Continuously analyze current processes to increase productivity and quality.
Coordinate communications between stakeholders to ensure end‑to‑end continuity.
Work with internal and external QA teams to plan and activate test cases within JIRA Test Case Management following agile practices during UAT and BAV.
Develop success metrics with the Operations team and monitor post‑launch results through analysis and reporting.
Drive product improvements and inform the roadmap with user research and enhancement ideas.
Coordinate and manage stakeholder meetings and lead group discussions with clear documentation.
Socialize, demonstrate, and train teams on new business enhancements.
Build lasting relationships with internal and external partners, creating ongoing value for both parties.
Assist with budget management, including requisitions, POs, and invoice processing for multiple vendors.
Partner with Wholesale and Sales Ops to maintain store locator database hygiene.
Qualifications
3‑5 years of experience in project management and/or eCommerce operations.
Knowledge of eCommerce platforms, APIs, release planning, development practices, and agile methodology.
Leadership, strategic thinking, and practical organizational planning skills.
Ability to adapt quickly to changing priorities and manage large cross‑functional groups.
Self‑starter, organized, and capable of thriving in a fast‑paced environment.
Detail‑oriented with strong multitasking abilities.
Proficient with JIRA, Confluence, and Smartsheets.
Experience with Salesforce Commerce Cloud (SFCC), Core Media, and Business Spend Management tools (e.g., Coupa) is a plus.
Excellent communication skills and ability to interact with end users and technical resources at all levels.
Success Metrics
Strong team and brand engagement.
Contribution to long‑term digital strategy.
Trusted partnerships with Digital, DT, Product Development, and the broader VF organization.
Clear and confident execution of cross‑functional initiatives.
Compensation
Hiring Range: $65,600.00 – $82,000.00 USD annually.
Incentive Potential: Eligible for additional compensation awards including an annual incentive plan, sales incentive, or commission potential; details to be provided during the recruiting and interview process.
Benefits
Benefits overview available at www.MyVFbenefits.com and further details will be provided during the hiring process.
Equal Employment Opportunity
“At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.”
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The Associate Manager, Digital Operations serves as the bridge between multiple eCommerce business teams on all aspects of eCommerce enhancements. The role proactively manages Digital Operations through requirement gathering, task tracking, and documentation from go‑live plans to acceptance of requirements. Communication and ownership are key while embodying the brand culture and values. This role provides efficiencies across both the US and Canada websites to deliver a best‑in‑class customer experience for Timberland Americas. The position is hybrid, working three days per week in the Timberland HQ (Stratham, NH).
Responsibilities
Manage activities throughout the design, development, and QA process to meet brand standards and drive seamless consumer interaction.
Apply agile methodologies for communication and project execution.
Partner with business teams, vendors, centralized technology teams, Customer Care, and production support to deliver consumer‑centric experiences.
Demonstrate strong organization and time‑management skills.
Collaborate with centralized product owners to align delivery timelines, plan user acceptance testing, and build operational go‑live plans.
Continuously analyze current processes to increase productivity and quality.
Coordinate communications between stakeholders to ensure end‑to‑end continuity.
Work with internal and external QA teams to plan and activate test cases within JIRA Test Case Management following agile practices during UAT and BAV.
Develop success metrics with the Operations team and monitor post‑launch results through analysis and reporting.
Drive product improvements and inform the roadmap with user research and enhancement ideas.
Coordinate and manage stakeholder meetings and lead group discussions with clear documentation.
Socialize, demonstrate, and train teams on new business enhancements.
Build lasting relationships with internal and external partners, creating ongoing value for both parties.
Assist with budget management, including requisitions, POs, and invoice processing for multiple vendors.
Partner with Wholesale and Sales Ops to maintain store locator database hygiene.
Qualifications
3‑5 years of experience in project management and/or eCommerce operations.
Knowledge of eCommerce platforms, APIs, release planning, development practices, and agile methodology.
Leadership, strategic thinking, and practical organizational planning skills.
Ability to adapt quickly to changing priorities and manage large cross‑functional groups.
Self‑starter, organized, and capable of thriving in a fast‑paced environment.
Detail‑oriented with strong multitasking abilities.
Proficient with JIRA, Confluence, and Smartsheets.
Experience with Salesforce Commerce Cloud (SFCC), Core Media, and Business Spend Management tools (e.g., Coupa) is a plus.
Excellent communication skills and ability to interact with end users and technical resources at all levels.
Success Metrics
Strong team and brand engagement.
Contribution to long‑term digital strategy.
Trusted partnerships with Digital, DT, Product Development, and the broader VF organization.
Clear and confident execution of cross‑functional initiatives.
Compensation
Hiring Range: $65,600.00 – $82,000.00 USD annually.
Incentive Potential: Eligible for additional compensation awards including an annual incentive plan, sales incentive, or commission potential; details to be provided during the recruiting and interview process.
Benefits
Benefits overview available at www.MyVFbenefits.com and further details will be provided during the hiring process.
Equal Employment Opportunity
“At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.”
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