Technical Program Specialist (Remote in US in EST & CST)
Pitney Bowes, Little Rock, AR, United States
Job Description
Pitney Bowes is seeking a Technical Program Specialist Remote based in the United States in the EST and CST areas. In this position, you will be at the forefront of the growth and continued success of Presort Services. The Technical Program Specialist acts as the bridge between clients, sales, and engineering, helping enterprise mailing customers connect their systems, data, and business needs with our products and capabilities.
Salary range: $101,000 - $120,000. Actual pay will be based on experience, skills, and work location. This role is eligible for an annual bonus.
This is a remote Inside Sales position open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration. You must reside in the EST and CST areas to be eligible.
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available now or in the future.
The role combines technical fluency, client engagement, and cross‑functional collaboration to ensure our customers can fully leverage our Application Programming Interface (APIs), Secure File Transfer Protocol (SFTP) data exchanges, and Client Web Portal. You will guide clients through data integration, onboarding, and adoption, while helping internal teams translate customer needs into clear, actionable requirements.
Roles And Responsibilities
Serve as a trusted technical liaison for client engagements involving data transfer, APIs, and integration capabilities.
Act as the subject matter expert for customer data enablement, ensuring our offerings align with client operational and technical requirements.
Partner closely with Sales, Engineering, and Client Services teams to define, prioritize, and deliver customer‑facing capabilities such as APIs, SFTP access, and the Client Web Portal.
Participate in client meetings, providing clear explanations of data processes, product capabilities, and integration options.
Conduct product demonstrations and internal knowledge sessions that showcase our data‑driven capabilities.
Translate business and client needs into well‑defined requirements and user stories that guide internal development.
Support client onboarding, testing, and troubleshooting for data integrations or API connectivity.
Contribute to the continuous improvement of documentation, integration guides, and onboarding materials.
Provide insight into client trends and feedback, actively manage product roadmaps, and inform priorities.
Travel occasionally for client visits, conferences, or onboarding sessions.
Key Qualifications And Skills
Demonstrated success in a client‑facing or solutions‑oriented role supporting technology‑enabled products, integrations, or data services.
Strong ability to understand and explain systems, data flows, and integrations, translating that understanding into clear client and internal requirements.
Exceptional verbal and written communication skills; able to articulate complex concepts in accessible terms for both technical and business audiences.
Proven track record working cross‑functionally with Sales, Product, and Engineering to define and deliver client‑driven solutions.
Analytical mindset with the ability to assess client technical needs, identify challenges, conduct competitive analysis, and coordinate effective resolutions.
Skilled at building trust, managing expectations, and maintaining long‑term relationships through responsiveness and professionalism.
Capable of managing multiple clients, requests, and priorities while maintaining accuracy and follow‑through.
We Will
Provide the opportunity to grow and develop your career.
Offer an inclusive environment that encourages diverse perspectives and ideas.
Deliver challenging and unique opportunities to contribute to the success of a transforming organization.
Offer comprehensive benefits globally (PB Live Well).
Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.
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Pitney Bowes is seeking a Technical Program Specialist Remote based in the United States in the EST and CST areas. In this position, you will be at the forefront of the growth and continued success of Presort Services. The Technical Program Specialist acts as the bridge between clients, sales, and engineering, helping enterprise mailing customers connect their systems, data, and business needs with our products and capabilities.
Salary range: $101,000 - $120,000. Actual pay will be based on experience, skills, and work location. This role is eligible for an annual bonus.
This is a remote Inside Sales position open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration. You must reside in the EST and CST areas to be eligible.
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available now or in the future.
The role combines technical fluency, client engagement, and cross‑functional collaboration to ensure our customers can fully leverage our Application Programming Interface (APIs), Secure File Transfer Protocol (SFTP) data exchanges, and Client Web Portal. You will guide clients through data integration, onboarding, and adoption, while helping internal teams translate customer needs into clear, actionable requirements.
Roles And Responsibilities
Serve as a trusted technical liaison for client engagements involving data transfer, APIs, and integration capabilities.
Act as the subject matter expert for customer data enablement, ensuring our offerings align with client operational and technical requirements.
Partner closely with Sales, Engineering, and Client Services teams to define, prioritize, and deliver customer‑facing capabilities such as APIs, SFTP access, and the Client Web Portal.
Participate in client meetings, providing clear explanations of data processes, product capabilities, and integration options.
Conduct product demonstrations and internal knowledge sessions that showcase our data‑driven capabilities.
Translate business and client needs into well‑defined requirements and user stories that guide internal development.
Support client onboarding, testing, and troubleshooting for data integrations or API connectivity.
Contribute to the continuous improvement of documentation, integration guides, and onboarding materials.
Provide insight into client trends and feedback, actively manage product roadmaps, and inform priorities.
Travel occasionally for client visits, conferences, or onboarding sessions.
Key Qualifications And Skills
Demonstrated success in a client‑facing or solutions‑oriented role supporting technology‑enabled products, integrations, or data services.
Strong ability to understand and explain systems, data flows, and integrations, translating that understanding into clear client and internal requirements.
Exceptional verbal and written communication skills; able to articulate complex concepts in accessible terms for both technical and business audiences.
Proven track record working cross‑functionally with Sales, Product, and Engineering to define and deliver client‑driven solutions.
Analytical mindset with the ability to assess client technical needs, identify challenges, conduct competitive analysis, and coordinate effective resolutions.
Skilled at building trust, managing expectations, and maintaining long‑term relationships through responsiveness and professionalism.
Capable of managing multiple clients, requests, and priorities while maintaining accuracy and follow‑through.
We Will
Provide the opportunity to grow and develop your career.
Offer an inclusive environment that encourages diverse perspectives and ideas.
Deliver challenging and unique opportunities to contribute to the success of a transforming organization.
Offer comprehensive benefits globally (PB Live Well).
Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.
#J-18808-Ljbffr