IT Site Professional
Siemens Mobility, Heber Springs, AR, United States
HereatSiemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Transform the everyday with us!
Siemens is seeking a
hands‑on IT Site Support Specialist
to support daily operations at the
Heber Springs manufacturing facility , while also serving as the site’s
AI Champion . This role focuses on
plant‑floor IT support , manufacturing systems reliability, and practical application of
digital and AI‑enabled tools
that improve productivity and reduce downtime.
The ideal candidate brings
strong real‑world experience , is comfortable on the shop floor, and is motivated to help the site adopt modern digital and AI solutions.
Experience and capability are valued highly alongside formal education.
Key Responsibilities
Provide
day‑to‑day IT support
for manufacturing, warehouse, and office environments
Support
shop‑floor systems , including PCs, scanners, label printers, HMIs, and production‑related IT equipment
Troubleshoot and resolve IT issues end‑to‑end, with focus on
uptime, root cause, and prevention of repeat issues
Serve as the
primary on‑site IT contact
for operators, supervisors, engineers, and site leadership
Install, configure, and maintain IT hardware in compliance with Siemens security standards
Partner with
Manufacturing, Controls, Engineering, and Maintenance
teams to support OT/IT integration
Support manufacturing systems such as
ERP, MES, production reporting, and data collection tools
Track and manage IT assets and site‑specific equipment
Support plant changes, equipment installs, and system upgrades tied to manufacturing needs
AI Champion Responsibilities
Act as the
local AI and digitalization champion
for the Heber Springs site
Promote practical use of
AI‑enabled tools
(analytics, automation, reporting, copilots) that support manufacturing and warehouse operations
Identify opportunities where AI or digital tools can
reduce manual effort, improve reliability, or enhance decision‑making
Partner with corporate IT and business teams to
pilot and deploy approved AI solutions
at the site
Help educate and support users on
responsible, secure use of AI tools
aligned with Siemens standards
Basic Qualifications
3–5+ years of hands‑on IT support experience , preferably in a
manufacturing or industrial environment
Strong troubleshooting skills for
LAN‑based factory systems
Experience supporting end‑user devices and industrial peripherals (scanners, printers, terminals)
Willingness to be mobile and hands on (running cables, supporting equipment, troubleshooting in person)
Comfort working
directly on the non‑climatized shop floor
in a production environment
Strong problem ownership and follow‑through
Clear communication skills with both technical and non‑technical users
Preferred Qualifications
Associate’s degree (2‑year) in IT, Computer Science, or a related field
Experience with
Active Directory , ERP, or MES systems
Networking or infrastructure experience (Cisco knowledge a plus)
Experience with
data analytics, automation, or AI‑enabled tools
Participation in digital transformation, continuous improvement, or automation initiatives
You’ll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $61,547 - $105,509 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.
Pay Transparency
Siemens follows Pay Transparency laws.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
#J-18808-Ljbffr
Transform the everyday with us!
Siemens is seeking a
hands‑on IT Site Support Specialist
to support daily operations at the
Heber Springs manufacturing facility , while also serving as the site’s
AI Champion . This role focuses on
plant‑floor IT support , manufacturing systems reliability, and practical application of
digital and AI‑enabled tools
that improve productivity and reduce downtime.
The ideal candidate brings
strong real‑world experience , is comfortable on the shop floor, and is motivated to help the site adopt modern digital and AI solutions.
Experience and capability are valued highly alongside formal education.
Key Responsibilities
Provide
day‑to‑day IT support
for manufacturing, warehouse, and office environments
Support
shop‑floor systems , including PCs, scanners, label printers, HMIs, and production‑related IT equipment
Troubleshoot and resolve IT issues end‑to‑end, with focus on
uptime, root cause, and prevention of repeat issues
Serve as the
primary on‑site IT contact
for operators, supervisors, engineers, and site leadership
Install, configure, and maintain IT hardware in compliance with Siemens security standards
Partner with
Manufacturing, Controls, Engineering, and Maintenance
teams to support OT/IT integration
Support manufacturing systems such as
ERP, MES, production reporting, and data collection tools
Track and manage IT assets and site‑specific equipment
Support plant changes, equipment installs, and system upgrades tied to manufacturing needs
AI Champion Responsibilities
Act as the
local AI and digitalization champion
for the Heber Springs site
Promote practical use of
AI‑enabled tools
(analytics, automation, reporting, copilots) that support manufacturing and warehouse operations
Identify opportunities where AI or digital tools can
reduce manual effort, improve reliability, or enhance decision‑making
Partner with corporate IT and business teams to
pilot and deploy approved AI solutions
at the site
Help educate and support users on
responsible, secure use of AI tools
aligned with Siemens standards
Basic Qualifications
3–5+ years of hands‑on IT support experience , preferably in a
manufacturing or industrial environment
Strong troubleshooting skills for
LAN‑based factory systems
Experience supporting end‑user devices and industrial peripherals (scanners, printers, terminals)
Willingness to be mobile and hands on (running cables, supporting equipment, troubleshooting in person)
Comfort working
directly on the non‑climatized shop floor
in a production environment
Strong problem ownership and follow‑through
Clear communication skills with both technical and non‑technical users
Preferred Qualifications
Associate’s degree (2‑year) in IT, Computer Science, or a related field
Experience with
Active Directory , ERP, or MES systems
Networking or infrastructure experience (Cisco knowledge a plus)
Experience with
data analytics, automation, or AI‑enabled tools
Participation in digital transformation, continuous improvement, or automation initiatives
You’ll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $61,547 - $105,509 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.
Pay Transparency
Siemens follows Pay Transparency laws.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
#J-18808-Ljbffr