Field Operations Technician
Ledcor, Des Moines, IA, United States
Ledcor Technical Services has been building and servicing communication networks for customers across North America since 1979. Using our broad expertise and experience, we customize solutions to best meet our client's needs. We act as a key partner for our clients by delivering exceptional quality, reliability, and safety in all that we do.
As a skilled Field Operations Technician, you will utilize your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best‑in‑class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment, support customer optical, electrical, voice and data services, and test circuits using optical time domain reflectometers (OTDR).
Essential Responsibilities
Deliver a high‑quality, customer‑focused service experience to every client
Resolve customer issues calmly and professionally using effective de‑escalation techniques
Perform on‑site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack‑mounted networking equipment
Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment at all times
Qualifications
Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
A positive, “can‑do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Degree or diploma from a technical college would be preferred
Strong knowledge of Microsoft Office suite
Experience working in the field independently and thriving in a dynamic environment
Clear and efficient verbal and written communication skills
Work Conditions
Will be expected to travel with a company provided vehicle
Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)
Benefits
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well‑being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
Employment Equity
At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are a proud equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other identifying characteristic are encouraged to apply.
All applicants must be able to show proof of eligibility to work in the United States. Ledcor participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. E‑Verify is a registered trademark of the U.S. Department of Homeland Security.
Apply today to join the Ledcor Technical Services team!
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As a skilled Field Operations Technician, you will utilize your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best‑in‑class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment, support customer optical, electrical, voice and data services, and test circuits using optical time domain reflectometers (OTDR).
Essential Responsibilities
Deliver a high‑quality, customer‑focused service experience to every client
Resolve customer issues calmly and professionally using effective de‑escalation techniques
Perform on‑site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack‑mounted networking equipment
Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment at all times
Qualifications
Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
A positive, “can‑do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Degree or diploma from a technical college would be preferred
Strong knowledge of Microsoft Office suite
Experience working in the field independently and thriving in a dynamic environment
Clear and efficient verbal and written communication skills
Work Conditions
Will be expected to travel with a company provided vehicle
Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)
Benefits
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well‑being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
Employment Equity
At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are a proud equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other identifying characteristic are encouraged to apply.
All applicants must be able to show proof of eligibility to work in the United States. Ledcor participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. E‑Verify is a registered trademark of the U.S. Department of Homeland Security.
Apply today to join the Ledcor Technical Services team!
#J-18808-Ljbffr