Area Supervisor
Ross Stores, Inc., Suisun City, CA, United States
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success. Our winning team pursues excellence while learning and evolving.
Career growth. We develop industry‑leading talent because Ross grows when our people grow.
Teamwork. We work together to solve the hard problems and find the right solution.
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets – New York City, Los Angeles, and Boston – and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose
The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation, maintain a clean work area at all times, and execute and supervise company operational processes as needed.
Essential Functions
Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone and reports any unsafe conditions or practices to Store Leadership.
Responsible for building security, entrance/exit control, Electronic Article Surveillance device checks, cash office security, armored carrier pick‑ups, and register area security.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for customer safety, including accident prevention, accident reporting, and emergency procedures.
Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.
Customer Service
Treats all customers, associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance in accordance with the company dress code and ensures all associates adhere to the dress code.
Keeps all areas of the store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per best practice.
Responsible for receiving merchandise trucks when needed and processing all merchandise with a sense of urgency.
Handles non‑merchandise inbound deliveries and maintains cleanliness and organization of all stockrooms.
Assists in delivering and placing merchandise on the sales floor when all merchandise is processed.
Secures and processes back‑stock; manages merchandising of departments and ensures reduction of loss due to damage.
Ensures compliance to monthly presentation guidelines in the assigned area and performs floor moves, signing, and re‑wraps as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program and is responsible for store loss prevention, including maintaining a large customer service presence on the sales floor, customer and associate engagement, and heightened LPP awareness.
Demonstrates integrity and honesty in all interactions, safeguards confidential information, cash and credit card information, and merchandise.
Maintains the Public View Monitor system properly and conducts “Code 50” package inspections.
Executes company best practices and maximizes productivity by minimizing steps and touches while working.
Front End Supervision And Operations
Executes company best practices, ensures associates are meeting front‑end standards, and manages the line to expedite customer wait time.
Trains and coaches associates on cash registers, shortage control policies, and other front‑end procedures to meet friendly and productivity standards.
Controls retail associates’ break schedules for backups, lunches, and breaks.
Ensures all equipment is working properly, maintains proper supplies, and expedites go‑backs, ensuring proper scanning, security tagging, and ticketing.
Teaches all associates the “Scan and Bag” best practice and ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the fitting rooms.
Ensures all fitting room garment tags are audited and accounted for per company policy.
Ensures go‑back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed, scanned, and security tagged.
Administrative Duties As Assigned By Store Manager
Ensures cash pulls and bank deposits are conducted to company policy.
Responsible for front‑end control when necessary, understanding and adhering to policies regarding refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media, and break schedules.
Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Other duties as assigned by the store manager.
Competencies
Manages work processes.
Business acumen.
Plans, aligns & prioritizes.
Builds talent.
Collaborates.
Leads by example.
Communicates effectively.
Ensures accountability & execution.
Qualifications And Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PC.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Associates who work stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company’s overall commitment to attract, hire and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Compensation
The base pay range for this role is $18.40 - $18.90. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
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As Part Of Our Team, You Will Experience
Success. Our winning team pursues excellence while learning and evolving.
Career growth. We develop industry‑leading talent because Ross grows when our people grow.
Teamwork. We work together to solve the hard problems and find the right solution.
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets – New York City, Los Angeles, and Boston – and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose
The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation, maintain a clean work area at all times, and execute and supervise company operational processes as needed.
Essential Functions
Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone and reports any unsafe conditions or practices to Store Leadership.
Responsible for building security, entrance/exit control, Electronic Article Surveillance device checks, cash office security, armored carrier pick‑ups, and register area security.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for customer safety, including accident prevention, accident reporting, and emergency procedures.
Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.
Customer Service
Treats all customers, associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance in accordance with the company dress code and ensures all associates adhere to the dress code.
Keeps all areas of the store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per best practice.
Responsible for receiving merchandise trucks when needed and processing all merchandise with a sense of urgency.
Handles non‑merchandise inbound deliveries and maintains cleanliness and organization of all stockrooms.
Assists in delivering and placing merchandise on the sales floor when all merchandise is processed.
Secures and processes back‑stock; manages merchandising of departments and ensures reduction of loss due to damage.
Ensures compliance to monthly presentation guidelines in the assigned area and performs floor moves, signing, and re‑wraps as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program and is responsible for store loss prevention, including maintaining a large customer service presence on the sales floor, customer and associate engagement, and heightened LPP awareness.
Demonstrates integrity and honesty in all interactions, safeguards confidential information, cash and credit card information, and merchandise.
Maintains the Public View Monitor system properly and conducts “Code 50” package inspections.
Executes company best practices and maximizes productivity by minimizing steps and touches while working.
Front End Supervision And Operations
Executes company best practices, ensures associates are meeting front‑end standards, and manages the line to expedite customer wait time.
Trains and coaches associates on cash registers, shortage control policies, and other front‑end procedures to meet friendly and productivity standards.
Controls retail associates’ break schedules for backups, lunches, and breaks.
Ensures all equipment is working properly, maintains proper supplies, and expedites go‑backs, ensuring proper scanning, security tagging, and ticketing.
Teaches all associates the “Scan and Bag” best practice and ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the fitting rooms.
Ensures all fitting room garment tags are audited and accounted for per company policy.
Ensures go‑back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed, scanned, and security tagged.
Administrative Duties As Assigned By Store Manager
Ensures cash pulls and bank deposits are conducted to company policy.
Responsible for front‑end control when necessary, understanding and adhering to policies regarding refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media, and break schedules.
Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Other duties as assigned by the store manager.
Competencies
Manages work processes.
Business acumen.
Plans, aligns & prioritizes.
Builds talent.
Collaborates.
Leads by example.
Communicates effectively.
Ensures accountability & execution.
Qualifications And Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PC.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Associates who work stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company’s overall commitment to attract, hire and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Compensation
The base pay range for this role is $18.40 - $18.90. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
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