Parking Operations Manager
ABM Industries, Culver City, CA, United States
Job Description
The Parking Operations Manager oversees daily shift operations from open to close, ensuring smooth, guest-focused service and safe, efficient valet experience. Core responsibilities include staffing oversight, lot and lane monitoring, guest relations, and real-time problem resolution. The role blends floor presence with administrative accountability—managing ticket, key, and car reconciliation, coordinating with the client on operational needs, and closing each shift with payroll review, reporting, and incident documentation. The ideal candidate leads by example, coaches staff in the moment, and keeps operations running without disruption.
Pay
$72,000 - $80,000 per year
Benefits
ABM offers a comprehensive benefits package.
Operations
Oversee all daily parking and valet operations, ensuring efficiency, safety, and service quality
Monitor traffic patterns and adjust staffing and lane management for peak and off-peak periods
Conduct lot inspections and recommend layout, flow, and equipment improvements
Ensure compliance with company policies, safety standards, and client requirements
Maintain cleanliness, signage, and uniform standards across the operation
People Management
Recruit, hire, and onboard qualified candidates to maintain appropriate staffing levels
Build and distribute employee schedules aligned with operational needs
Deliver coaching, performance reviews, and driving evaluations per company policy
Administer disciplinary actions and terminations as needed
Motivate and develop the team to consistently deliver exceptional service
Financial Oversight
Manage schedules to control labor costs within budgetary guidelines
Process and reconcile ticket, key, and car counts
Oversee ordering and replenishment of supplies, uniforms, and signage
Track operational expenses and recommend efficiency improvements
Client Relations
Serve as the primary on-site contact for the client
Communicate anticipated high-volume periods and coordinate staffing and logistics accordingly
Investigate and resolve guest complaints; document and report outcomes to the client
Provide operational updates and recommendations as needed
Qualifications
Required Qualifications
Minimum 5 years of experience in retail parking operations, including garage or lot management
Demonstrated experience managing employees — hiring, scheduling, performance management, and development
Proven ability to manage fast-paced, multi-task operations
Strong communication and interpersonal skills with guests, staff, and clients
Experience implementing and enforcing operational policies and procedures
Background preparing or maintaining an operational budget
Valid driver's license with clean MVR; able to operate standard and automatic vehicles
High school diploma or equivalent
Must pass pre-employment background check and drug screening
Must be 18+ and authorized to work in the United States
Preferred Qualifications
Valet operations experience strongly preferred
Proficiency in Excel for reporting, scheduling, and budget tracking
Familiarity with parking management technology and equipment (pay stations, gate systems, PARCS software)
Experience with basic parking equipment maintenance and troubleshooting
Physical Requirements
Ability to stand continuously and perform all job functions for a full shift
Must be able to lift, push, or pull up to 50 lbs with reasonable accommodation
Full range of motion required including standing, bending, stooping, kneeling, reaching, and climbing
Must be able to work outdoors in varying weather conditions for extended periods
EEO and Legal Statements
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
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The Parking Operations Manager oversees daily shift operations from open to close, ensuring smooth, guest-focused service and safe, efficient valet experience. Core responsibilities include staffing oversight, lot and lane monitoring, guest relations, and real-time problem resolution. The role blends floor presence with administrative accountability—managing ticket, key, and car reconciliation, coordinating with the client on operational needs, and closing each shift with payroll review, reporting, and incident documentation. The ideal candidate leads by example, coaches staff in the moment, and keeps operations running without disruption.
Pay
$72,000 - $80,000 per year
Benefits
ABM offers a comprehensive benefits package.
Operations
Oversee all daily parking and valet operations, ensuring efficiency, safety, and service quality
Monitor traffic patterns and adjust staffing and lane management for peak and off-peak periods
Conduct lot inspections and recommend layout, flow, and equipment improvements
Ensure compliance with company policies, safety standards, and client requirements
Maintain cleanliness, signage, and uniform standards across the operation
People Management
Recruit, hire, and onboard qualified candidates to maintain appropriate staffing levels
Build and distribute employee schedules aligned with operational needs
Deliver coaching, performance reviews, and driving evaluations per company policy
Administer disciplinary actions and terminations as needed
Motivate and develop the team to consistently deliver exceptional service
Financial Oversight
Manage schedules to control labor costs within budgetary guidelines
Process and reconcile ticket, key, and car counts
Oversee ordering and replenishment of supplies, uniforms, and signage
Track operational expenses and recommend efficiency improvements
Client Relations
Serve as the primary on-site contact for the client
Communicate anticipated high-volume periods and coordinate staffing and logistics accordingly
Investigate and resolve guest complaints; document and report outcomes to the client
Provide operational updates and recommendations as needed
Qualifications
Required Qualifications
Minimum 5 years of experience in retail parking operations, including garage or lot management
Demonstrated experience managing employees — hiring, scheduling, performance management, and development
Proven ability to manage fast-paced, multi-task operations
Strong communication and interpersonal skills with guests, staff, and clients
Experience implementing and enforcing operational policies and procedures
Background preparing or maintaining an operational budget
Valid driver's license with clean MVR; able to operate standard and automatic vehicles
High school diploma or equivalent
Must pass pre-employment background check and drug screening
Must be 18+ and authorized to work in the United States
Preferred Qualifications
Valet operations experience strongly preferred
Proficiency in Excel for reporting, scheduling, and budget tracking
Familiarity with parking management technology and equipment (pay stations, gate systems, PARCS software)
Experience with basic parking equipment maintenance and troubleshooting
Physical Requirements
Ability to stand continuously and perform all job functions for a full shift
Must be able to lift, push, or pull up to 50 lbs with reasonable accommodation
Full range of motion required including standing, bending, stooping, kneeling, reaching, and climbing
Must be able to work outdoors in varying weather conditions for extended periods
EEO and Legal Statements
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
#J-18808-Ljbffr