Valet Parking Hospitality Manager
Stratton Amenities, Fort Worth, TX, United States
Dallas, United States | Posted on 04/23/2026
Hospitality Manager (Guest Experience & Standards)
United Valet Service
United Valet Service is seeking a Hospitality Manager to oversee and enforce service standards across multiple locations. This is a field-based leadership role focused on training, consistency, and accountability in the guest experience.
This role is not responsible for valet operations. It is responsible for how the service is delivered, how team members present themselves, and how consistently standards are executed across every property.
Core Objective
Ensure consistent execution of hospitality standards across all locations through training, real-time correction, and accountability.
Key Responsibilities
Conduct regular site visits to audit service standards and team performance
Enforce guest greeting protocols, arrival and departure experience, door service, and overall professionalism
Identify and correct service gaps in real time
Train and coach team members on hospitality standards and expectations
Ensure strict compliance with uniform, grooming, and presentation standards
Eliminate unprofessional behavior including phone usage, poor posture, and disengagement
Hold team members accountable and escalate non-compliance when necessary
Partner with Operations Managers to align on expectations and performance
Document site audits, track trends, and report findings to leadership
Requirements
3–5+ years of experience in hospitality, guest services, or training-focused roles
Strong understanding of service standards, presentation, and guest experience
Proven ability to train, coach, and correct frontline staff
Strong presence with the ability to hold teams accountable
High attention to detail and consistency
Ability to travel between multiple properties
Valet experience is not required. The focus of this role is service quality, team behavior, and execution of standards.
Compensation and Schedule
Competitive salary based on experience
Schedule includes evenings, weekends, and on-site presence
#J-18808-Ljbffr
Hospitality Manager (Guest Experience & Standards)
United Valet Service
United Valet Service is seeking a Hospitality Manager to oversee and enforce service standards across multiple locations. This is a field-based leadership role focused on training, consistency, and accountability in the guest experience.
This role is not responsible for valet operations. It is responsible for how the service is delivered, how team members present themselves, and how consistently standards are executed across every property.
Core Objective
Ensure consistent execution of hospitality standards across all locations through training, real-time correction, and accountability.
Key Responsibilities
Conduct regular site visits to audit service standards and team performance
Enforce guest greeting protocols, arrival and departure experience, door service, and overall professionalism
Identify and correct service gaps in real time
Train and coach team members on hospitality standards and expectations
Ensure strict compliance with uniform, grooming, and presentation standards
Eliminate unprofessional behavior including phone usage, poor posture, and disengagement
Hold team members accountable and escalate non-compliance when necessary
Partner with Operations Managers to align on expectations and performance
Document site audits, track trends, and report findings to leadership
Requirements
3–5+ years of experience in hospitality, guest services, or training-focused roles
Strong understanding of service standards, presentation, and guest experience
Proven ability to train, coach, and correct frontline staff
Strong presence with the ability to hold teams accountable
High attention to detail and consistency
Ability to travel between multiple properties
Valet experience is not required. The focus of this role is service quality, team behavior, and execution of standards.
Compensation and Schedule
Competitive salary based on experience
Schedule includes evenings, weekends, and on-site presence
#J-18808-Ljbffr