Area Manager, Customer Service
Graybar, Raleigh, NC, United States
Become part of the excitement.
As an Area Manager – Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures across multiple locations. You will direct all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.
In This Role You Will
Supervise customer service, administrative, warehouse and transportation functions and related employees to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service.
Serve as a member of the Branch Steering Committee to facilitate the resolution of service and other operational issues and help ensure the objectives of the branch are met; communicate with sales management and customers to identify service requirements.
Staff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work.
Set branch schedules and establish specific procedures to meet local service requirements.
Resolve local service failures and take necessary action to prevent recurrence.
Call or visit customers to ensure service expectations are being met.
Host customer tours of branch when appropriate.
Assist Branch Manager in managing the profitability, expenses, and assets of the branch.
What You Bring To The Table
Minimum of 5 years experience required – senior‑level management position for an individual with substantial operations experience.
4‑year degree preferred or equivalent business or operations experience.
Knowledge of wholesale distribution industry and supply‑chain management principles.
Knowledge of continuous improvement processes.
Knowledge of Microsoft Office Suite and SAP.
Oral and written communication skills.
Supervisory and leadership skills.
Problem‑solving and conflict‑resolution skills.
Organizational and time‑management skills.
Ability to effectively supervise staff and achieve results through others.
Ability to effectively train and instruct in both group settings and one‑on‑one.
Ability to develop and maintain relationships with customers and suppliers to achieve short‑ and long‑term goals of the branch.
Ability to effectively present Company services and quality standards to customers.
Ability to handle customer complaints and mediate disputes.
Ability to motivate and influence others.
Some travel required.
Compensation Details
The expected starting rate of pay for this position is $84,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.
The Value Of Graybar
At Graybar, we are known for our comprehensive benefits and employee stock‑ownership plan. Most regular, full‑time employees may be eligible for a variety of benefits, including:
Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life insurance coverage for you and options for your family.
Flexible Spending Accounts.
Disability benefits at no cost to you.
Profit‑sharing plans.
401(k) savings plan with company match.
Paid vacation and sick days.
Paid holidays throughout the year.
Paid wellness days.
Community time off.
Predictable work schedules (no weekends or nights for most roles).
Employee recognition program.
Educational reimbursement and career development programs.
Additional perks that support well‑being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check with your recruiter for more information.
Why Should You Join Graybar?
We believe that our employees are the heart and soul of our company. By welcoming diverse perspectives, we foster innovative thinking and create a collaborative environment where everyone can grow, learn, and make a difference. Our employee‑ownership culture empowers one team that works together forward, honoring the unique value each person brings.
Equal Opportunity Employer / Veteran / Disabled
#J-18808-Ljbffr
As an Area Manager – Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures across multiple locations. You will direct all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.
In This Role You Will
Supervise customer service, administrative, warehouse and transportation functions and related employees to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service.
Serve as a member of the Branch Steering Committee to facilitate the resolution of service and other operational issues and help ensure the objectives of the branch are met; communicate with sales management and customers to identify service requirements.
Staff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work.
Set branch schedules and establish specific procedures to meet local service requirements.
Resolve local service failures and take necessary action to prevent recurrence.
Call or visit customers to ensure service expectations are being met.
Host customer tours of branch when appropriate.
Assist Branch Manager in managing the profitability, expenses, and assets of the branch.
What You Bring To The Table
Minimum of 5 years experience required – senior‑level management position for an individual with substantial operations experience.
4‑year degree preferred or equivalent business or operations experience.
Knowledge of wholesale distribution industry and supply‑chain management principles.
Knowledge of continuous improvement processes.
Knowledge of Microsoft Office Suite and SAP.
Oral and written communication skills.
Supervisory and leadership skills.
Problem‑solving and conflict‑resolution skills.
Organizational and time‑management skills.
Ability to effectively supervise staff and achieve results through others.
Ability to effectively train and instruct in both group settings and one‑on‑one.
Ability to develop and maintain relationships with customers and suppliers to achieve short‑ and long‑term goals of the branch.
Ability to effectively present Company services and quality standards to customers.
Ability to handle customer complaints and mediate disputes.
Ability to motivate and influence others.
Some travel required.
Compensation Details
The expected starting rate of pay for this position is $84,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.
The Value Of Graybar
At Graybar, we are known for our comprehensive benefits and employee stock‑ownership plan. Most regular, full‑time employees may be eligible for a variety of benefits, including:
Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life insurance coverage for you and options for your family.
Flexible Spending Accounts.
Disability benefits at no cost to you.
Profit‑sharing plans.
401(k) savings plan with company match.
Paid vacation and sick days.
Paid holidays throughout the year.
Paid wellness days.
Community time off.
Predictable work schedules (no weekends or nights for most roles).
Employee recognition program.
Educational reimbursement and career development programs.
Additional perks that support well‑being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check with your recruiter for more information.
Why Should You Join Graybar?
We believe that our employees are the heart and soul of our company. By welcoming diverse perspectives, we foster innovative thinking and create a collaborative environment where everyone can grow, learn, and make a difference. Our employee‑ownership culture empowers one team that works together forward, honoring the unique value each person brings.
Equal Opportunity Employer / Veteran / Disabled
#J-18808-Ljbffr