Customer Communications Associate

Location: Pearland, TX

Employment Type: Full-Time

About The Role
We’re hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.

As a Customer Communications Associate, you’ll serve as a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you’re friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.

What You’ll Do

Respond to customer inquiries via phone, email, and in-person communication

Provide clear, accurate information about products, services, schedules, and policies

Assist with resolving customer concerns or escalating issues when appropriate

Maintain a professional, helpful, and positive tone in all interactions

Coordinate communication between customers and internal teams to ensure timely follow-ups

Track and document customer interactions, requests, and feedback

Support appointment scheduling, confirmations, and customer reminders

Assist with creating simple customer-facing updates, notices, or FAQs

Help maintain organized contact lists, communication logs, and records

What We’re Looking For

Strong verbal and written communication skills

Friendly, professional, and customer-focused demeanor

Ability to stay calm and organized during busy periods

Strong attention to detail and time management skillsBasic computer and data-entry skills

Experience in customer service, administrative support, communications, or retail is a plus — but not required

Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

Competitive compensation with bonus potential

Paid training and clear communication procedures

Opportunities to grow into communications, customer experience, or operations roles

Supportive, collaborative team culture

Why Join Us
Clear communication is at the heart of great customer experiences. In this role, you’ll help customers feel informed, supported, and valued—while building transferable skills that support long-term career growth.

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