Associate Patient Care Coordinator
Optum, New York, NY, United States
Overview
Associate Patient Care Coordinator
at Optum NY/NJ, Bronx, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you will be an integral part of our vision to make healthcare better for everyone. Optum provides clinical resources, data and support to help patients live healthier lives and supports a rewarding career with opportunities to contribute new practice ideas and initiatives that could improve care for millions of patients.
Optum Urgent Care Morris Park , part of Optum, has an immediate opening for a friendly, patient-focused and detail-oriented
Associate Patient Care Coordinator
to join our team. The coordinator is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization’s mission, delivering excellent customer service and adhering to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule : Office is open seven days a week. This role is a 37.5-hour work week.
Location
1049 Morris Park Ave, Bronx, NY 10461
Primary Responsibilities
Greets patients, family members and guests with a friendly smile
Assists patients with signing in and completing registration
Enters and scans patient’s demographic and insurance information into Epic
Verifies insurance eligibility and benefit information; informs patients of insurance benefits
Follow the Payment Security policy and procedures according to Optum Medical guidelines
Maintain a work queue list and complete pending actions (e.g., referrals, scheduling appointments)
Check In and Check Out patients
Answer incoming phone calls courteously and promptly; direct calls and take messages
Coordinate follow-up care for patients with physician and clinical staff; schedule referral appointments and obtain authorizations for diagnostic testing
Send patient records to primary care physician
Assist with other tasks as assigned
Obtain accurate and updated patient information (name, address, insurance information)
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Answering incoming and outgoing telephone calls promptly and courteously
Adhere to Optum Employee Policies as identified via Sparq
Work cohesively with fellow employees to achieve team goals
Maintain composure in a fast-paced environment
Ensure continuity of care through scheduling and tracking systems
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and managing the fax server
Maintain patient confidentiality and comply with HIPAA and OSHA requirements
Be cross trained as needed
Performs other duties as assigned
Benefits and Compensation
Pay is based on factors including location, education, experience, and certifications
Comprehensive benefits package, incentives and recognition programs
401(k) savings plan and Employee Stock Purchase Plan
Paid Time Off and holidays
Medical, dental, vision, life and disability insurance options
Education reimbursement and employee discounts
Employee Assistance Program and referral bonuses
Required Qualifications
High School Diploma/GED
1+ years of computer proficiency (Microsoft Outlook, Excel, Word) and multi-tasking across applications
1+ years of customer service or healthcare-related experience
Ability to travel to other offices when needed for coverage
Ability to be cross-trained as a Medical Assistant
Ability to work a 37.5-hour week with the following schedule: Monday, Tuesday, Thursday and Friday 9:00am–9:00pm; Wednesday 9:00am–3:00pm; Saturday or Sunday 9:00am–6:00pm
Preferred Qualifications
Experience with an electronic health record (EPIC)
Knowledge of medical terminology
Knowledge of insurance carriers and managed care plans
1+ years of experience in medical front office/urgent care with duties such as scheduling, check-in/out, insurance verification, co-pays and medical records
Bilingual in Spanish and English
Soft Skills
Ability to work independently with good judgment and accountability
Ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize to meet deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills
Equal opportunity and drug-free workplace statements are provided as required by law. Pay ranges are based on factors including local labor markets, education, experience and certifications. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment.
Legal and Equity Statement
UnitedHealth Group is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status. UnitedHealth Group is a drug-free workplace and conducts pre-employment drug testing.
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Associate Patient Care Coordinator
at Optum NY/NJ, Bronx, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you will be an integral part of our vision to make healthcare better for everyone. Optum provides clinical resources, data and support to help patients live healthier lives and supports a rewarding career with opportunities to contribute new practice ideas and initiatives that could improve care for millions of patients.
Optum Urgent Care Morris Park , part of Optum, has an immediate opening for a friendly, patient-focused and detail-oriented
Associate Patient Care Coordinator
to join our team. The coordinator is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization’s mission, delivering excellent customer service and adhering to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule : Office is open seven days a week. This role is a 37.5-hour work week.
Location
1049 Morris Park Ave, Bronx, NY 10461
Primary Responsibilities
Greets patients, family members and guests with a friendly smile
Assists patients with signing in and completing registration
Enters and scans patient’s demographic and insurance information into Epic
Verifies insurance eligibility and benefit information; informs patients of insurance benefits
Follow the Payment Security policy and procedures according to Optum Medical guidelines
Maintain a work queue list and complete pending actions (e.g., referrals, scheduling appointments)
Check In and Check Out patients
Answer incoming phone calls courteously and promptly; direct calls and take messages
Coordinate follow-up care for patients with physician and clinical staff; schedule referral appointments and obtain authorizations for diagnostic testing
Send patient records to primary care physician
Assist with other tasks as assigned
Obtain accurate and updated patient information (name, address, insurance information)
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Answering incoming and outgoing telephone calls promptly and courteously
Adhere to Optum Employee Policies as identified via Sparq
Work cohesively with fellow employees to achieve team goals
Maintain composure in a fast-paced environment
Ensure continuity of care through scheduling and tracking systems
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and managing the fax server
Maintain patient confidentiality and comply with HIPAA and OSHA requirements
Be cross trained as needed
Performs other duties as assigned
Benefits and Compensation
Pay is based on factors including location, education, experience, and certifications
Comprehensive benefits package, incentives and recognition programs
401(k) savings plan and Employee Stock Purchase Plan
Paid Time Off and holidays
Medical, dental, vision, life and disability insurance options
Education reimbursement and employee discounts
Employee Assistance Program and referral bonuses
Required Qualifications
High School Diploma/GED
1+ years of computer proficiency (Microsoft Outlook, Excel, Word) and multi-tasking across applications
1+ years of customer service or healthcare-related experience
Ability to travel to other offices when needed for coverage
Ability to be cross-trained as a Medical Assistant
Ability to work a 37.5-hour week with the following schedule: Monday, Tuesday, Thursday and Friday 9:00am–9:00pm; Wednesday 9:00am–3:00pm; Saturday or Sunday 9:00am–6:00pm
Preferred Qualifications
Experience with an electronic health record (EPIC)
Knowledge of medical terminology
Knowledge of insurance carriers and managed care plans
1+ years of experience in medical front office/urgent care with duties such as scheduling, check-in/out, insurance verification, co-pays and medical records
Bilingual in Spanish and English
Soft Skills
Ability to work independently with good judgment and accountability
Ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize to meet deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills
Equal opportunity and drug-free workplace statements are provided as required by law. Pay ranges are based on factors including local labor markets, education, experience and certifications. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment.
Legal and Equity Statement
UnitedHealth Group is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status. UnitedHealth Group is a drug-free workplace and conducts pre-employment drug testing.
#J-18808-Ljbffr