Fulfillment Pharmacy Technician Mail Order
Beth Israel Lahey Health, Westwood, MA, United States
When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. Beth Israel Lahey Health is a world‑class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state‑of‑the‑art pharmacy services to our system’s patients and employees. We specialize in patient‑centered care, adherence packaging, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated, energetic, and experienced pharmacy technicians to help with the fulfillment of prescriptions on the automation line. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees.
The Pharmacy Fulfillment Technician assists pharmacists with all aspects of the accurate and timely fulfillment and delivery of prescriptions.
Job Description
Essential Responsibilities
Supports all aspects of the pharmacy fulfillment process including accurately filling/counting prescriptions, processing payment utilizing the POS system, and packaging, processing, tracking, and communicating delivery of prescription orders, including addressing problems/issues with the delivery process.
Maintains and procures inventory of packaging and pharmacy supplies.
Performs routine cleaning and maintenance of pharmacy and loading dock areas, including pharmacy equipment.
Maintains and files required recordkeeping/logs.
Performs all other duties assigned by the Central Fill Pharmacy manager or designee.
Required Qualifications
High School diploma or GED required.
Pharmacy Technician (Massachusetts) – Massachusetts Board of Pharmacy.
1–3 years of related work experience required.
Experience with computer systems required, including web‑based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
Preferred Qualifications
340B experience.
Inventory, shipping & delivery, and/or Rx fulfillment experience.
Previous pharmacy work experience in a high‑volume store.
Competencies
Decision Making
Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
Problem Solving
Ability to address routine, somewhat repetitive problems that are generally solved by following clear directions and procedures, and to identify opportunities for process improvements.
Independence of Action
Ability to follow precedents and procedures. May set priorities and organize work within general guidelines, seeking assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
Written Communications
Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Knowledge
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Teamwork
Ability to work collaboratively in small teams to improve the operations of the immediate workgroup by offering ideas, identifying issues, and respecting team members.
Customer Service
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of The Job
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through the hospital campus.
Pay Range
$26.00 - $34.99. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled
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The Pharmacy Fulfillment Technician assists pharmacists with all aspects of the accurate and timely fulfillment and delivery of prescriptions.
Job Description
Essential Responsibilities
Supports all aspects of the pharmacy fulfillment process including accurately filling/counting prescriptions, processing payment utilizing the POS system, and packaging, processing, tracking, and communicating delivery of prescription orders, including addressing problems/issues with the delivery process.
Maintains and procures inventory of packaging and pharmacy supplies.
Performs routine cleaning and maintenance of pharmacy and loading dock areas, including pharmacy equipment.
Maintains and files required recordkeeping/logs.
Performs all other duties assigned by the Central Fill Pharmacy manager or designee.
Required Qualifications
High School diploma or GED required.
Pharmacy Technician (Massachusetts) – Massachusetts Board of Pharmacy.
1–3 years of related work experience required.
Experience with computer systems required, including web‑based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
Preferred Qualifications
340B experience.
Inventory, shipping & delivery, and/or Rx fulfillment experience.
Previous pharmacy work experience in a high‑volume store.
Competencies
Decision Making
Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
Problem Solving
Ability to address routine, somewhat repetitive problems that are generally solved by following clear directions and procedures, and to identify opportunities for process improvements.
Independence of Action
Ability to follow precedents and procedures. May set priorities and organize work within general guidelines, seeking assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
Written Communications
Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Knowledge
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Teamwork
Ability to work collaboratively in small teams to improve the operations of the immediate workgroup by offering ideas, identifying issues, and respecting team members.
Customer Service
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of The Job
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through the hospital campus.
Pay Range
$26.00 - $34.99. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled
#J-18808-Ljbffr