Administrative Dir Healthcare
University of Michigan Health System, Ann Arbor, MI, United States
Job Summary
The
Administrative Director for Operations, Ancillary Services, and Safety
at U-M Health provides strategic and operational leadership for the administrative support infrastructure serving over a dozen Support Services and Supply Chain operational areas at the Academic Medical Center (AMC). This role oversees teams providing centralized human resources, payroll, finance, project management, and analytical support and serves as a partner to operational leaders on resource planning, financial stewardship, and workforce strategy. The Administrative Director also oversees Allied Health programs, workforce optimization efforts, paging and information services, the Project Management Office (PMO), and the student intern and fellow programs for Operations, Ancillary Services, and Safety areas, ensuring these functions are aligned to organizational priorities, operate efficiently, and deliver measurable value. This position reports to the Associate Chief Operating Officer for Operations, Ancillary Services, and Safety.
Responsibilities
Provide administrative leadership for Support Services and Supply Chain areas, including oversight of the administrative support team (finance, HR, payroll), Allied Health programs, Paging and Information Services, and student intern/fellow programs; set standards and ensure outcomes align with organizational goals.
Lead and develop a high-performing team (financial, administrative, and project management), including hiring, onboarding, coaching, performance management, and succession planning.
Ensure strong financial stewardship across Support Services and Supply Chain, including annual budget development, forecasting, variance analysis, and decision support through reporting, trend analysis, and process standardization.
Oversee HR/payroll support and Workforce Optimization, including workforce planning, staffing models, productivity metrics, position control practices, and schedule optimization, ensuring consistent policy application and operational feasibility.
Direct the PMO, including project intake/prioritization, resourcing, execution, governance, benefits realization, and change management for cross-functional initiatives.
Maintain effective internal controls and compliance, including annual gap analyses and sub-certification, and drive standardization through policies, procedures, and continuous improvement.
Develop and sustain dashboards and routine performance reporting; improve data quality and consistency through clear definitions, standards, and validation routines.
Partner with departmental leadership to develop, implement, and maintain policies, procedures, and guidelines that improve standardization, transparency, and efficiency across Support Services.
Required Qualifications
Bachelor's degree in Business Administration, Healthcare Administration, or other related field.
7+ years
of progressively responsible administrative experience.
Experience supervising a team of 3 or more employees across diverse subject areas.
Experience in coaching, mentoring, and providing guidance to team members.
Leadership experience and the ability to manage, inspire, and guide teams.
Adaptability to changing priorities and requirements.
Strong analytical ability to for data-driven decision making and performance monitoring.
Proven ability to manage multiple competing priorities with a high level of accuracy and attention to detail.
Strong problem-solving and conflict resolution skills.
Excellent verbal and written communication skills with the ability to collaborate across departments and levels of leadership.
Demonstrated ability to strategize at both granular and high-level perspectives.
Desired Qualifications
Master's degree in Business Administration, Healthcare Administration, or other related field.
Project Management Professional Certification.
Knowledge of the University of Michigan's policies and procedures, including those specifically impacting Michigan Medicine.
Experience working with contracts and collective bargaining agreements.
Benefits
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.
Work Schedule
This is an Exempt position that works Monday-Friday, typically, 8:00 am - 4:30 pm. The role will primarily be working on-site at the Medical Campus in Ann Arbor.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
#J-18808-Ljbffr
The
Administrative Director for Operations, Ancillary Services, and Safety
at U-M Health provides strategic and operational leadership for the administrative support infrastructure serving over a dozen Support Services and Supply Chain operational areas at the Academic Medical Center (AMC). This role oversees teams providing centralized human resources, payroll, finance, project management, and analytical support and serves as a partner to operational leaders on resource planning, financial stewardship, and workforce strategy. The Administrative Director also oversees Allied Health programs, workforce optimization efforts, paging and information services, the Project Management Office (PMO), and the student intern and fellow programs for Operations, Ancillary Services, and Safety areas, ensuring these functions are aligned to organizational priorities, operate efficiently, and deliver measurable value. This position reports to the Associate Chief Operating Officer for Operations, Ancillary Services, and Safety.
Responsibilities
Provide administrative leadership for Support Services and Supply Chain areas, including oversight of the administrative support team (finance, HR, payroll), Allied Health programs, Paging and Information Services, and student intern/fellow programs; set standards and ensure outcomes align with organizational goals.
Lead and develop a high-performing team (financial, administrative, and project management), including hiring, onboarding, coaching, performance management, and succession planning.
Ensure strong financial stewardship across Support Services and Supply Chain, including annual budget development, forecasting, variance analysis, and decision support through reporting, trend analysis, and process standardization.
Oversee HR/payroll support and Workforce Optimization, including workforce planning, staffing models, productivity metrics, position control practices, and schedule optimization, ensuring consistent policy application and operational feasibility.
Direct the PMO, including project intake/prioritization, resourcing, execution, governance, benefits realization, and change management for cross-functional initiatives.
Maintain effective internal controls and compliance, including annual gap analyses and sub-certification, and drive standardization through policies, procedures, and continuous improvement.
Develop and sustain dashboards and routine performance reporting; improve data quality and consistency through clear definitions, standards, and validation routines.
Partner with departmental leadership to develop, implement, and maintain policies, procedures, and guidelines that improve standardization, transparency, and efficiency across Support Services.
Required Qualifications
Bachelor's degree in Business Administration, Healthcare Administration, or other related field.
7+ years
of progressively responsible administrative experience.
Experience supervising a team of 3 or more employees across diverse subject areas.
Experience in coaching, mentoring, and providing guidance to team members.
Leadership experience and the ability to manage, inspire, and guide teams.
Adaptability to changing priorities and requirements.
Strong analytical ability to for data-driven decision making and performance monitoring.
Proven ability to manage multiple competing priorities with a high level of accuracy and attention to detail.
Strong problem-solving and conflict resolution skills.
Excellent verbal and written communication skills with the ability to collaborate across departments and levels of leadership.
Demonstrated ability to strategize at both granular and high-level perspectives.
Desired Qualifications
Master's degree in Business Administration, Healthcare Administration, or other related field.
Project Management Professional Certification.
Knowledge of the University of Michigan's policies and procedures, including those specifically impacting Michigan Medicine.
Experience working with contracts and collective bargaining agreements.
Benefits
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.
Work Schedule
This is an Exempt position that works Monday-Friday, typically, 8:00 am - 4:30 pm. The role will primarily be working on-site at the Medical Campus in Ann Arbor.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
#J-18808-Ljbffr