Patient Service Rep I - Hematology Oncology
Health First, Melbourne, FL, United States
POSITION SUMMARY
The Patient Service Representative I provides friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.
Primary Accountabilities
Responds to customer’s needs in a timely and professional manner.
Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
Obtains required signatures on consents and distributes patient information and compliance literature.
Verifies patient’s insurance eligibility utilizing assigned tools, updates information in patient’s account as needed.
Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
Collects all current and past-due patient responsibility balances prior to services being rendered.
Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
Prepares the next day’s work for all scheduled patients.
Minimum Qualifications
Education: High School Diploma or equivalent.
Work Experience: 1 year of customer service.
Licensure: None.
Knowledge of Microsoft Office applications – Outlook, Teams, Word, Excel, etc.
Excellent verbal and written communication skills.
Ability to relate well to all customers.
Knowledge of Healthcare terminology.
Preferred Qualifications
Education: Associate’s degree in relevant field.
Work Experience: Five (5) years of Healthcare office experience.
Certification: American Heart Association (AHA) HeartSaver CPR AED course.
Physical Requirements
Majority of time involves sitting or standing; occasional walking, bending, stooping. Long periods of computer time or at workstation.
Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
Communicating with others to exchange information.
Visual acuity and hand-eye coordination to perform tasks.
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Schedule and Compensation
Schedule: Full-Time
Shift Times: 8:30 AM - 5:00 PM
Paygrade: PG-26
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The Patient Service Representative I provides friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.
Primary Accountabilities
Responds to customer’s needs in a timely and professional manner.
Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
Obtains required signatures on consents and distributes patient information and compliance literature.
Verifies patient’s insurance eligibility utilizing assigned tools, updates information in patient’s account as needed.
Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
Collects all current and past-due patient responsibility balances prior to services being rendered.
Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
Prepares the next day’s work for all scheduled patients.
Minimum Qualifications
Education: High School Diploma or equivalent.
Work Experience: 1 year of customer service.
Licensure: None.
Knowledge of Microsoft Office applications – Outlook, Teams, Word, Excel, etc.
Excellent verbal and written communication skills.
Ability to relate well to all customers.
Knowledge of Healthcare terminology.
Preferred Qualifications
Education: Associate’s degree in relevant field.
Work Experience: Five (5) years of Healthcare office experience.
Certification: American Heart Association (AHA) HeartSaver CPR AED course.
Physical Requirements
Majority of time involves sitting or standing; occasional walking, bending, stooping. Long periods of computer time or at workstation.
Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
Communicating with others to exchange information.
Visual acuity and hand-eye coordination to perform tasks.
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Schedule and Compensation
Schedule: Full-Time
Shift Times: 8:30 AM - 5:00 PM
Paygrade: PG-26
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