Medical receptionist - Primary Care - Physician Practice
Hackensack Meridian Health, Howell Township, NJ, United States
Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Position
The Medical Reception provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of your home, and float to various locations.
Schedule
Monday-Friday 8a-5p
Saturday 8a-12p
Responsibilities
Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phones are answered quickly and directed appropriately.
Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, smiling, making direct eye contact and making patients and visitors feel welcome and important.
Assists patients with the sign-in process. Responds promptly to patient needs.
Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, verifying information on Audit Journal, preparing bank deposits and credit card batches, and signing and dating completed daily cash receipts.
Monitors general office supply inventory and equipment. Determines supply needs with Team Members, notifies Practice Manager when supplies are low, and initiates ordering of needed supplies and equipment.
Manages patient check-in process: collects and verifies demographic information, verifies insurance eligibility, ensures referrals are obtained, and assists with required paperwork. Enters patient information in the billing system.
Manages patient check-out process: reviews charges, posts charges and payments, collects balances, and schedules future appointments.
Promotes patient satisfaction by providing excellent service and communicating potential issues to the direct manager.
Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders and retrieves/returns records according to protocol.
Adapts work schedule to meet practice needs. Works additional hours as requested to maintain coverage. Willing to cross-cover when necessary. Manages time to prevent unapproved OT.
Serves as a pre-loader for our EMR system.
Other duties and/or projects as assigned.
Adheres to HMH organizational competencies and standards of behavior.
Qualifications
High School diploma, GED, or equivalent.
Ability to learn quickly and adapt to changing patient needs; strong sense of accountability for improving patient care; exceptional teamwork; commitment to ongoing education; and a patient-focused mindset.
Must be able to travel to various locations.
Preferred
Prior receptionist or clerical experience in a medical office
Epic experience
CPR certification
Additional Information
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today. HMH is committed to pay equity and transparency for our team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay at the time of posting and does not reflect the full value of our total rewards package. The starting pay and compensation may vary based on factors including experience, education, and location. Some jobs may be eligible for incentives or shift differentials. HMH offers a comprehensive benefits package including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
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Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Position
The Medical Reception provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of your home, and float to various locations.
Schedule
Monday-Friday 8a-5p
Saturday 8a-12p
Responsibilities
Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phones are answered quickly and directed appropriately.
Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, smiling, making direct eye contact and making patients and visitors feel welcome and important.
Assists patients with the sign-in process. Responds promptly to patient needs.
Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, verifying information on Audit Journal, preparing bank deposits and credit card batches, and signing and dating completed daily cash receipts.
Monitors general office supply inventory and equipment. Determines supply needs with Team Members, notifies Practice Manager when supplies are low, and initiates ordering of needed supplies and equipment.
Manages patient check-in process: collects and verifies demographic information, verifies insurance eligibility, ensures referrals are obtained, and assists with required paperwork. Enters patient information in the billing system.
Manages patient check-out process: reviews charges, posts charges and payments, collects balances, and schedules future appointments.
Promotes patient satisfaction by providing excellent service and communicating potential issues to the direct manager.
Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders and retrieves/returns records according to protocol.
Adapts work schedule to meet practice needs. Works additional hours as requested to maintain coverage. Willing to cross-cover when necessary. Manages time to prevent unapproved OT.
Serves as a pre-loader for our EMR system.
Other duties and/or projects as assigned.
Adheres to HMH organizational competencies and standards of behavior.
Qualifications
High School diploma, GED, or equivalent.
Ability to learn quickly and adapt to changing patient needs; strong sense of accountability for improving patient care; exceptional teamwork; commitment to ongoing education; and a patient-focused mindset.
Must be able to travel to various locations.
Preferred
Prior receptionist or clerical experience in a medical office
Epic experience
CPR certification
Additional Information
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today. HMH is committed to pay equity and transparency for our team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay at the time of posting and does not reflect the full value of our total rewards package. The starting pay and compensation may vary based on factors including experience, education, and location. Some jobs may be eligible for incentives or shift differentials. HMH offers a comprehensive benefits package including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
#J-18808-Ljbffr