Learning & Development Manager
Auberge Collection, Waimea, HI, United States
Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.
Job Description
The annual base salary for this position is $75k - $80k.
The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. This role is highly visible and embedded in the day-to-day operation, work side-by-side with leaders and frontline teams—coaching in real time, reinforcing service standards, and translating Auberge’s brand programs into daily behaviors that shape the guest experience.
Spend time in the operation observing, coaching, and elevating service delivery
Provide real-time feedback to teams and leaders
Partner with departments to identify gaps and drive performance improvement
Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning
Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy
Ensure learning reflects both brand standards and the Soul of the Place
Reinforce learning through daily touchpoints, coaching, and ongoing development
Coach leaders to strengthen their ability to lead, develop, and hold teams accountable
Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations
Support engagement, retention, and internal growth across the property
Qualifications
Education:
Any combination of education and experience that provides the required knowledge, skills and abilities. High school graduate required. College education is preferred.
Experience:
Minimum 1 year prior hotel experience is preferred.
Previous recruitment experience, ideally in hospitality, preferred.
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Job Description
The annual base salary for this position is $75k - $80k.
The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. This role is highly visible and embedded in the day-to-day operation, work side-by-side with leaders and frontline teams—coaching in real time, reinforcing service standards, and translating Auberge’s brand programs into daily behaviors that shape the guest experience.
Spend time in the operation observing, coaching, and elevating service delivery
Provide real-time feedback to teams and leaders
Partner with departments to identify gaps and drive performance improvement
Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning
Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy
Ensure learning reflects both brand standards and the Soul of the Place
Reinforce learning through daily touchpoints, coaching, and ongoing development
Coach leaders to strengthen their ability to lead, develop, and hold teams accountable
Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations
Support engagement, retention, and internal growth across the property
Qualifications
Education:
Any combination of education and experience that provides the required knowledge, skills and abilities. High school graduate required. College education is preferred.
Experience:
Minimum 1 year prior hotel experience is preferred.
Previous recruitment experience, ideally in hospitality, preferred.
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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