Housekeeping Manager – Embassy Suites by Hilton Birmingham
Hilton, El Paso, TX, United States
Embassy Suites by Hilton Birmingham invites applicants for a Housekeeping Manager to lead and administer all housekeeping operations, ensuring cleanliness, quality, and consistency per Hilton standards.
Role Summary
As a key leadership role, the Manager drives operational excellence, financial performance, and team engagement. They oversee guest rooms, public spaces, back‑of‑house areas, and laundry operations, ensuring all areas meet cleanliness, service, and product quality standards.
Key Responsibilities
Operational Leadership & Execution
Manage and administer all housekeeping operations to ensure standards are consistently met.
Ensure guest rooms and public areas are clean, well‑maintained, and available in a timely and efficient manner.
Oversee daily systems use and departmental operations, including room assignments, inspections, and workflow efficiency.
Establish and enforce policies, procedures, and brand standards in alignment with Hilton requirements.
Conduct routine inspections and implement corrective actions to maintain the highest quality standards.
Financial & Business Management
Manage departmental budgets, including labor, supplies, and expenses, to achieve financial targets.
Lead forecasting, scheduling, and productivity management to optimize labor efficiency.
Monitor inventory levels and control costs related to linens, cleaning supplies, and guest amenities.
Drive operational efficiencies while maintaining service excellence and brand standards.
Leadership & Talent Development
Recruit, interview, train, and develop housekeeping team members.
Supervise, schedule, counsel, and evaluate team performance, providing ongoing coaching and feedback.
Foster a culture of accountability, recognition, and continuous improvement.
Lead by example with a hands‑on approach, supporting the team during high‑demand periods.
Guest Experience & Service Excellence
Ensure a high level of guest satisfaction through attention to detail and quality assurance.
Respond to and resolve guest concerns related to housekeeping in a timely and professional manner.
Partner with Front Office to ensure accurate room status and seamless guest check‑in/out experiences.
Monitor guest feedback and implement service improvements as needed.
Compliance, Safety & Quality Assurance
Ensure compliance with all federal, state, local, and company health, sanitation, and safety standards.
Oversee proper usage, handling, and labeling of cleaning chemicals and hazardous materials.
Maintain accurate records for inspections, maintenance requests, and lost and found.
Collaboration & Strategic Partnership
Partner with Engineering/Property Operations on maintenance, repairs, and capital improvement projects.
Collaborate with Laundry and other departments to ensure operational efficiency and service delivery.
Participate in leadership meetings and contribute to hotel‑wide initiatives and performance goals.
Requirements & Qualifications
High school diploma or GED required; hospitality or business‑related education preferred.
Minimum 3–5 years of housekeeping experience in a hotel environment, with at least 2 years in a leadership role.
Demonstrated ability to manage operations, drive performance, and lead teams effectively.
Strong organizational, communication, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced, service‑driven environment.
Flexibility to work varied schedules, including evenings, weekends, and holidays.
Preferred Skills
Experience in a Hilton‑branded or full‑service hotel environment.
Familiarity with Hilton systems and operational standards.
Experience with budgeting, forecasting, and labor management.
Proven track record of improving guest satisfaction and operational efficiency.
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Role Summary
As a key leadership role, the Manager drives operational excellence, financial performance, and team engagement. They oversee guest rooms, public spaces, back‑of‑house areas, and laundry operations, ensuring all areas meet cleanliness, service, and product quality standards.
Key Responsibilities
Operational Leadership & Execution
Manage and administer all housekeeping operations to ensure standards are consistently met.
Ensure guest rooms and public areas are clean, well‑maintained, and available in a timely and efficient manner.
Oversee daily systems use and departmental operations, including room assignments, inspections, and workflow efficiency.
Establish and enforce policies, procedures, and brand standards in alignment with Hilton requirements.
Conduct routine inspections and implement corrective actions to maintain the highest quality standards.
Financial & Business Management
Manage departmental budgets, including labor, supplies, and expenses, to achieve financial targets.
Lead forecasting, scheduling, and productivity management to optimize labor efficiency.
Monitor inventory levels and control costs related to linens, cleaning supplies, and guest amenities.
Drive operational efficiencies while maintaining service excellence and brand standards.
Leadership & Talent Development
Recruit, interview, train, and develop housekeeping team members.
Supervise, schedule, counsel, and evaluate team performance, providing ongoing coaching and feedback.
Foster a culture of accountability, recognition, and continuous improvement.
Lead by example with a hands‑on approach, supporting the team during high‑demand periods.
Guest Experience & Service Excellence
Ensure a high level of guest satisfaction through attention to detail and quality assurance.
Respond to and resolve guest concerns related to housekeeping in a timely and professional manner.
Partner with Front Office to ensure accurate room status and seamless guest check‑in/out experiences.
Monitor guest feedback and implement service improvements as needed.
Compliance, Safety & Quality Assurance
Ensure compliance with all federal, state, local, and company health, sanitation, and safety standards.
Oversee proper usage, handling, and labeling of cleaning chemicals and hazardous materials.
Maintain accurate records for inspections, maintenance requests, and lost and found.
Collaboration & Strategic Partnership
Partner with Engineering/Property Operations on maintenance, repairs, and capital improvement projects.
Collaborate with Laundry and other departments to ensure operational efficiency and service delivery.
Participate in leadership meetings and contribute to hotel‑wide initiatives and performance goals.
Requirements & Qualifications
High school diploma or GED required; hospitality or business‑related education preferred.
Minimum 3–5 years of housekeeping experience in a hotel environment, with at least 2 years in a leadership role.
Demonstrated ability to manage operations, drive performance, and lead teams effectively.
Strong organizational, communication, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced, service‑driven environment.
Flexibility to work varied schedules, including evenings, weekends, and holidays.
Preferred Skills
Experience in a Hilton‑branded or full‑service hotel environment.
Familiarity with Hilton systems and operational standards.
Experience with budgeting, forecasting, and labor management.
Proven track record of improving guest satisfaction and operational efficiency.
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