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Admin & Communications Assistant

The JOY FM, Virginia, MN, United States


Description:
Freshwater Curated Goods is looking to add a highly organized and detail‑oriented Admin & Communications Assistant to our team. This role is essential to keeping our day‑to‑day operations running smoothly across retail, wholesale, and e‑commerce. We’re looking for someone who is a strong communicator, extremely organized, and a true self‑starter – someone who can take ownership of tasks, learn quickly, and operate independently once trained.

Responsibilities:

Manage and respond to all incoming email inquiries (retail, wholesale, general inquiries) in the Freshwater brand voice

Handle all Faire communication and backend management:

Responding to messages

Creating and managing orders

Processing returns

Manage Shopify backend, including:

Customer inquiries

Order creation

Returns + exchanges

Create and manage wholesale orders in QuickBooks, ASN shipping notices, and order labels for key accounts

Oversee backend operations for our Rep group via MarketTime

Maintain organization across all admin systems and workflows

Qualifications:

Strong communication skills with an understanding of professional email etiquette and customer service

Experience with or ability to quickly learn platforms like Faire, Shopify, QuickBooks, and MarketTime

Highly organized with strong attention to detail

Comfortable working in Excel and managing data

Self‑starter who takes initiative and requires minimal hand‑holding

Ability to manage multiple tasks and priorities at once

Problem‑solver who can think ahead and anticipate needs

To Apply:
If this sounds like you, we’d love to hear from you! Please email your resume and message about yourself to: info@shopfreshwater.com – include “ADMIN ASSISTANT” in the subject line.

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