Front Office Coordinator
SENTA ENT and Allergy Physicians, Woodstock, GA, United States
Overview
Atlanta Allergy & Asthma Clinic (AAA), a leading Allergy and Asthma practice and an affiliate of SENTA Partners, is the largest allergy group in Georgia, treating both children and adults at 18 locations across Atlanta and north Georgia. SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people breathe better, hear better, live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.
Position Summary
The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.
Responsibilities
Greet and check-in patients in a friendly and professional manner.
Manage patient appointment scheduling, including rescheduling and cancellations.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
Process patient payments, handle billing inquiries, and provide receipts for transactions.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with completing required forms and paperwork.
Manage office supplies, ensuring availability for front office operations.
Handle patient concerns or complaints with empathy and escalate issues when necessary.
Support the administrative needs of the practice, including data entry, filing, and correspondence.
Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.
What We Offer
Comprehensive Health Benefits (Medical, Dental, and Vision)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability
Holidays & Paid Time Off (PTO)
Employee Assistance Program (EAP)
Retirement Contribution Program - 401(K) Match
Clinic Hours
AAA Clinic Hours: Monday–Friday, Half-Day Fridays (office closes at 12pm), No weekends
Requirements
Qualifications
High school diploma or general education degree (GED) required
Medical reception experience preferred
Knowledge of standard clinic practices, policies and procedures
Read, write, and comprehend simple instructions, short correspondence, and memos
Effectively present information to customers, clients and peers
Ability to work effectively both independently and as part of a team
Possess strong organizational skills and the ability to multi-task
Knowledge of MS Office and Electronic Medical Records (EMR)
Summary
The posted salary range reflects our best estimate at the time of posting; final salary offers depend on location, experience, skills, and organizational needs. SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.
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Atlanta Allergy & Asthma Clinic (AAA), a leading Allergy and Asthma practice and an affiliate of SENTA Partners, is the largest allergy group in Georgia, treating both children and adults at 18 locations across Atlanta and north Georgia. SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people breathe better, hear better, live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.
Position Summary
The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.
Responsibilities
Greet and check-in patients in a friendly and professional manner.
Manage patient appointment scheduling, including rescheduling and cancellations.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
Process patient payments, handle billing inquiries, and provide receipts for transactions.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with completing required forms and paperwork.
Manage office supplies, ensuring availability for front office operations.
Handle patient concerns or complaints with empathy and escalate issues when necessary.
Support the administrative needs of the practice, including data entry, filing, and correspondence.
Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.
What We Offer
Comprehensive Health Benefits (Medical, Dental, and Vision)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability
Holidays & Paid Time Off (PTO)
Employee Assistance Program (EAP)
Retirement Contribution Program - 401(K) Match
Clinic Hours
AAA Clinic Hours: Monday–Friday, Half-Day Fridays (office closes at 12pm), No weekends
Requirements
Qualifications
High school diploma or general education degree (GED) required
Medical reception experience preferred
Knowledge of standard clinic practices, policies and procedures
Read, write, and comprehend simple instructions, short correspondence, and memos
Effectively present information to customers, clients and peers
Ability to work effectively both independently and as part of a team
Possess strong organizational skills and the ability to multi-task
Knowledge of MS Office and Electronic Medical Records (EMR)
Summary
The posted salary range reflects our best estimate at the time of posting; final salary offers depend on location, experience, skills, and organizational needs. SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.
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