Partner Success Manager
Dreamscape Learn, Culver City, CA, United States
Dreamscape Learn, a pioneer in the realm of immersive virtual reality learning design is seeking a customer obsessed and detailed oriented Partner Success Manager (PSM) who will be responsible for owning the end-to-end success of assigned partners, from onboarding through ongoing adoption and growth. This role combines execution excellence with ownership and continuous improvement, ensuring partners are not only successfully onboarded, but are realizing meaningful value from Dreamscape Learn over time. The PSM is a high-touch operator and relationship owner, capable of managing complexity, improving processes, and driving strong partner outcomes.
End-to-End Onboarding Ownership
Own onboarding delivery for assigned partners
Lead kickoffs and onboarding coordination
Develop and manage onboarding plans and timelines
Drive partners to successful go-live
Execute onboarding playbooks while attentive to partner-specific needs
Provide training of immersive classroom modalities for partner stakeholders (faculty, administrators, facilitators, and support staff)
Keep current and provide feedback on onboarding and training materials, including guides, playbooks, documentation, and best practices
Support internal training needs related to onboarding processes and tools
Identify risks early and proactively mitigate onboarding challenges
Ongoing Partner Success & Relationship Management
Serve as the primary point of contact for assigned partners
Build strong, trusted relationships with partner stakeholders
Run structured engagement cadence (check-ins, milestones, success reviews)
Ensure partners are successfully adopting and utilizing Dreamscape Learn solutions
Continuous Improvement & Feedback Loop
Identify gaps in onboarding and partner experience and propose improvements
Contribute to the evolution of:
Onboarding playbooks
Partner success processes
Surface recurring themes and insights to Senior PSM and cross-functional teams
Cross-Functional Coordination & Problem Solving
Partner closely with:
Product & Engineering (technical requirements, integrations)
Support (issue resolution, escalations)
Educator Experience (pedagogical alignment)
Own coordination across teams to ensure timely and effective partner outcomes
Execution Excellence
Manage partner workflows and deliverables with high attention to detail
Ensure timelines, communications, and follow-ups are consistently met
Support partner site visits, training, and hosted experiences
Issue Management & Escalation
Resolve standard partner issues independently
Escalate complex or non-standard issues appropriately
Ensure partners feel supported and heard throughout their lifecycle
Requirements
Minimum 2 years in customer success, account management, or program management
Strong organizational and project management skills
Ability to manage multiple partners and workflows simultaneously
Detail-oriented with strong follow-through
Strong communication and coordination skills
Experience in EdTech, SaaS, or complex product environments preferred
Knowledge of CRM and CSM platforms helpful
Benefits
ESOP
Health/ dental/ vision insurance
Employee Assistance Program
Unlimited PTO
Perks at work
$80k-$90k + bonus
Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.
#J-18808-Ljbffr
End-to-End Onboarding Ownership
Own onboarding delivery for assigned partners
Lead kickoffs and onboarding coordination
Develop and manage onboarding plans and timelines
Drive partners to successful go-live
Execute onboarding playbooks while attentive to partner-specific needs
Provide training of immersive classroom modalities for partner stakeholders (faculty, administrators, facilitators, and support staff)
Keep current and provide feedback on onboarding and training materials, including guides, playbooks, documentation, and best practices
Support internal training needs related to onboarding processes and tools
Identify risks early and proactively mitigate onboarding challenges
Ongoing Partner Success & Relationship Management
Serve as the primary point of contact for assigned partners
Build strong, trusted relationships with partner stakeholders
Run structured engagement cadence (check-ins, milestones, success reviews)
Ensure partners are successfully adopting and utilizing Dreamscape Learn solutions
Continuous Improvement & Feedback Loop
Identify gaps in onboarding and partner experience and propose improvements
Contribute to the evolution of:
Onboarding playbooks
Partner success processes
Surface recurring themes and insights to Senior PSM and cross-functional teams
Cross-Functional Coordination & Problem Solving
Partner closely with:
Product & Engineering (technical requirements, integrations)
Support (issue resolution, escalations)
Educator Experience (pedagogical alignment)
Own coordination across teams to ensure timely and effective partner outcomes
Execution Excellence
Manage partner workflows and deliverables with high attention to detail
Ensure timelines, communications, and follow-ups are consistently met
Support partner site visits, training, and hosted experiences
Issue Management & Escalation
Resolve standard partner issues independently
Escalate complex or non-standard issues appropriately
Ensure partners feel supported and heard throughout their lifecycle
Requirements
Minimum 2 years in customer success, account management, or program management
Strong organizational and project management skills
Ability to manage multiple partners and workflows simultaneously
Detail-oriented with strong follow-through
Strong communication and coordination skills
Experience in EdTech, SaaS, or complex product environments preferred
Knowledge of CRM and CSM platforms helpful
Benefits
ESOP
Health/ dental/ vision insurance
Employee Assistance Program
Unlimited PTO
Perks at work
$80k-$90k + bonus
Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.
#J-18808-Ljbffr