Connected Customer Supervisor
Floor & Decor, Grapevine, TX, United States
Purpose
The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role oversees cashiering, returns, cash office functions, inventory management, e-commerce support, and provides customers with an exceptional shopping experience.
Successful Connected Customer Supervisors Are
Team builders
Customer service champions
Detail oriented and highly organized
Excellent communication and listening skills
Minimum Eligibility Requirements
Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED
Minimum of 2 years of computer experience in a work environment
Essential Job Functions
Direct all Customer Service Associates and Connected Customer Specialists related to front‑end and inventory accuracy in the store
Ensure compliance with all customer service–related standard operating procedures (cashiering, credit, and close‑out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKUs
Assist customers with product selection and answer product‑related questions
Partner with management to determine which products need SKUs, price changes, and need to be returned
Research all inventory‑related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing truck logs
Audit the customer merchandise storage area weekly per the Customer Storage standard operating procedures and resolve any issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags‑On‑Demand (TOD) mobile printing station
Return products to the correct in‑store location after customer merchandise returns
Clean and stock products according to Floor & Decor’s standards
Serve as point of contact for e‑commerce team members regarding inventory availability in the store
Supervise inventory movement within the store
Be available to open and/or close the store in an effective manner
Benefits Offered
Based on eligibility, associates may opt into benefits coverage
401(k)
Bonus opportunities at every level
Working Conditions (travel & environment)
Office and warehouse environment with exposure to moving vehicles; noise level typically quiet to moderate
Potential car travel to other stores for support
Flexible hours to fit around schedule
On‑the‑job training
Opportunity for advancement
Inclusive culture promoting diverse perspectives and experiences
Physical/Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis
Ability to sit, squat or stand for long periods; frequently required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
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The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role oversees cashiering, returns, cash office functions, inventory management, e-commerce support, and provides customers with an exceptional shopping experience.
Successful Connected Customer Supervisors Are
Team builders
Customer service champions
Detail oriented and highly organized
Excellent communication and listening skills
Minimum Eligibility Requirements
Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED
Minimum of 2 years of computer experience in a work environment
Essential Job Functions
Direct all Customer Service Associates and Connected Customer Specialists related to front‑end and inventory accuracy in the store
Ensure compliance with all customer service–related standard operating procedures (cashiering, credit, and close‑out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKUs
Assist customers with product selection and answer product‑related questions
Partner with management to determine which products need SKUs, price changes, and need to be returned
Research all inventory‑related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing truck logs
Audit the customer merchandise storage area weekly per the Customer Storage standard operating procedures and resolve any issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags‑On‑Demand (TOD) mobile printing station
Return products to the correct in‑store location after customer merchandise returns
Clean and stock products according to Floor & Decor’s standards
Serve as point of contact for e‑commerce team members regarding inventory availability in the store
Supervise inventory movement within the store
Be available to open and/or close the store in an effective manner
Benefits Offered
Based on eligibility, associates may opt into benefits coverage
401(k)
Bonus opportunities at every level
Working Conditions (travel & environment)
Office and warehouse environment with exposure to moving vehicles; noise level typically quiet to moderate
Potential car travel to other stores for support
Flexible hours to fit around schedule
On‑the‑job training
Opportunity for advancement
Inclusive culture promoting diverse perspectives and experiences
Physical/Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis
Ability to sit, squat or stand for long periods; frequently required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
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