911 Communications Officer
State of Montana, Bozeman, MT, United States
Salary: $24.25 Hourly
Location : Bozeman, MT
Job Type: Full-Time
Job Number: 00812
Department: 911 Dispatch
Opening Date: 04/01/2026
Closing Date: 4/30/2026 11:59 PM Mountain
POSITION OVERVIEW
A career in 9-1-1 Emergency Communications is exciting and rewarding. Join our vibrant and energized team of highly trained professionals who are dedicated to making a positive difference in all communities within Gallatin County. If you are considering a career in public safety, Gallatin County 911 in beautiful Bozeman, MT, encourages you to apply. You will learn emergency communications through our fully paid training program, and find a career of a lifetime! Gallatin County 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, and PERS retirement.
This position provides support services for community members, Police, Fire, and EMS. Dispatcher trainees will learn emergency and non-emergency call-taking, radio dispatching, and documentation functions using Computer Aided Dispatch (CAD). Duties include screening and prioritizing calls; documenting all phone traffic received in computer-aided dispatch system; and performing a variety of other duties as assigned, or as needed in response to emergency situations. The position reports to a 911 shift supervisor and does not supervise other county personnel.
QUALIFICATIONS
The position requires knowledge of standardized emergency and non-emergency dispatch rules, procedures, and operations. The position requires the ability to speak English clearly verbally; communicate at a rapid speech rate under stressful, confused and/or hectic circumstances; record names and numbers rapidly and accurately and to quickly recall details and essential information; consistently think clearly and respond quickly in a wide variety of emergency situations, connecting events otherwise potentially unrelated, received from multiple sources and relaying information to recipients in need of the information; to work as a team member; and to establish and maintain good working relationships.
EDUCATION & EXPERIENCE
The required knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to graduation from high school, completion of dispatch training at the Law Enforcement Academy, plus additional training courses in domestic violence, emergency medical dispatch, and radio operation, in addition to extensive on-the-job training. NAED Emergency Medical and Fire Dispatch certification is required, and training will be provided upon completion of call-taker training.
Licenses and Certifications : Applicants for this position must possess a valid driver's license issued by the state of Montana or obtain a Montana driver's license within the 1st 6-months of employment, and be insurable under the County's liability policies.
As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation.
SUPPLEMENTAL INFORMATION
Gallatin County is an Equal Opportunity Employer: Gallatin County does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
Currently we have multiple openings. Qualified applicants will be placed in a pool up to 12 months for consideration of future openings.
HEALTH BENEFITS:
Individual health benefits premium is paid at 100% for full-time employees and pro-rated based on hours worked for part-time employees
Includes limited vision and dental coverage (Dental is provided by MetLife and includes a dental buy-up option)
Dependent health benefits premium is offered at very low costs
Coverage is effective the 1st of the month following 30 days of employment
Talkspace: In-Network behavioral health support through virtual counseling & psychiatry
Optional Supplemental Coverage is offered through Mutual of Omaha including Voluntary Accident Policy, Voluntary Critical Illness Policy and Voluntary Life Insurance Policy (also available for dependents)
FREE unlimited access and care to PMR Clinic East. This is a private Clinic and is available to all employees and family members who are enrolled in our health benefits.
FLEXIBLE SPENDING ACCOUNTS: Optional pre-tax, out-of-pocket medical expenses & day care expenses
COUNTY PAID LIFE INSURANCE: $50,000 Group Life Insurance Policy (eligible employees only) (age reductions apply)
COUNTY PAID LONG TERM DISABLITY INSURANCE: Eligible employees only, benefit duration shortens once a specific age is reached
RETIREMENT: County employees are covered by the Public Employee's Retirement System (PERS)
County Deputies and Detention Officers are covered by the Sheriff's Retirement System (SRS)
An optional supplemental 457 deferred compensation plan/ROTH is available through Empower and Nationwide
PAID PARENTAL LEAVE: Eligible employees are offered a maximum of six weeks (240 hours) of paid parental leave for the bonding and care of a newborn child or adoption of a child
SICK AND VACATION LEAVE: Employees accrue 12 sick days and 3 weeks of vacation per year, depending on years of service. (Hours are pro-rated for part-time employees)
Leave starts accruing on an employee's date of hire and can be used as soon as time is in the books.
HOLIDAYS: The County observes 11 legal holidays in even numbered years (Federal Election Day) and 10 legal holidays in odd numbered years.
A Floating Holiday is available to eligible employees after six months.
HEALTH CLUB MEMBERSHIPS: Discounted rates are offered at participating clubs with payroll deduction.
EMPLOYEE ASSISTANCE PROGRAM: Offers a confidential counseling hotline and up to six sessions with a Licensed Professional Counselor at no cost to the employee. This program is also available to dependents.
WORLDWIDE TRAVEL EMERGENCY PROGRAM AND WILL & LEGAL PREPARATION SERVICES: Limited 24/7 services anywhere in the world
Will and limited legal service
TUITION ASSISTANCE: The County offers partial reimbursement of qualifying tuition expenses
BILINGUAL PAY: Gallatin County allows for bilingual pay to employees that provide translation services to County departments and offices. The bilingual pay allows for extra compensation to employees that provide this service.
Location : Bozeman, MT
Job Type: Full-Time
Job Number: 00812
Department: 911 Dispatch
Opening Date: 04/01/2026
Closing Date: 4/30/2026 11:59 PM Mountain
POSITION OVERVIEW
A career in 9-1-1 Emergency Communications is exciting and rewarding. Join our vibrant and energized team of highly trained professionals who are dedicated to making a positive difference in all communities within Gallatin County. If you are considering a career in public safety, Gallatin County 911 in beautiful Bozeman, MT, encourages you to apply. You will learn emergency communications through our fully paid training program, and find a career of a lifetime! Gallatin County 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, and PERS retirement.
This position provides support services for community members, Police, Fire, and EMS. Dispatcher trainees will learn emergency and non-emergency call-taking, radio dispatching, and documentation functions using Computer Aided Dispatch (CAD). Duties include screening and prioritizing calls; documenting all phone traffic received in computer-aided dispatch system; and performing a variety of other duties as assigned, or as needed in response to emergency situations. The position reports to a 911 shift supervisor and does not supervise other county personnel.
QUALIFICATIONS
The position requires knowledge of standardized emergency and non-emergency dispatch rules, procedures, and operations. The position requires the ability to speak English clearly verbally; communicate at a rapid speech rate under stressful, confused and/or hectic circumstances; record names and numbers rapidly and accurately and to quickly recall details and essential information; consistently think clearly and respond quickly in a wide variety of emergency situations, connecting events otherwise potentially unrelated, received from multiple sources and relaying information to recipients in need of the information; to work as a team member; and to establish and maintain good working relationships.
EDUCATION & EXPERIENCE
The required knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to graduation from high school, completion of dispatch training at the Law Enforcement Academy, plus additional training courses in domestic violence, emergency medical dispatch, and radio operation, in addition to extensive on-the-job training. NAED Emergency Medical and Fire Dispatch certification is required, and training will be provided upon completion of call-taker training.
Licenses and Certifications : Applicants for this position must possess a valid driver's license issued by the state of Montana or obtain a Montana driver's license within the 1st 6-months of employment, and be insurable under the County's liability policies.
As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation.
SUPPLEMENTAL INFORMATION
Gallatin County is an Equal Opportunity Employer: Gallatin County does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
Currently we have multiple openings. Qualified applicants will be placed in a pool up to 12 months for consideration of future openings.
HEALTH BENEFITS:
Individual health benefits premium is paid at 100% for full-time employees and pro-rated based on hours worked for part-time employees
Includes limited vision and dental coverage (Dental is provided by MetLife and includes a dental buy-up option)
Dependent health benefits premium is offered at very low costs
Coverage is effective the 1st of the month following 30 days of employment
Talkspace: In-Network behavioral health support through virtual counseling & psychiatry
Optional Supplemental Coverage is offered through Mutual of Omaha including Voluntary Accident Policy, Voluntary Critical Illness Policy and Voluntary Life Insurance Policy (also available for dependents)
FREE unlimited access and care to PMR Clinic East. This is a private Clinic and is available to all employees and family members who are enrolled in our health benefits.
FLEXIBLE SPENDING ACCOUNTS: Optional pre-tax, out-of-pocket medical expenses & day care expenses
COUNTY PAID LIFE INSURANCE: $50,000 Group Life Insurance Policy (eligible employees only) (age reductions apply)
COUNTY PAID LONG TERM DISABLITY INSURANCE: Eligible employees only, benefit duration shortens once a specific age is reached
RETIREMENT: County employees are covered by the Public Employee's Retirement System (PERS)
County Deputies and Detention Officers are covered by the Sheriff's Retirement System (SRS)
An optional supplemental 457 deferred compensation plan/ROTH is available through Empower and Nationwide
PAID PARENTAL LEAVE: Eligible employees are offered a maximum of six weeks (240 hours) of paid parental leave for the bonding and care of a newborn child or adoption of a child
SICK AND VACATION LEAVE: Employees accrue 12 sick days and 3 weeks of vacation per year, depending on years of service. (Hours are pro-rated for part-time employees)
Leave starts accruing on an employee's date of hire and can be used as soon as time is in the books.
HOLIDAYS: The County observes 11 legal holidays in even numbered years (Federal Election Day) and 10 legal holidays in odd numbered years.
A Floating Holiday is available to eligible employees after six months.
HEALTH CLUB MEMBERSHIPS: Discounted rates are offered at participating clubs with payroll deduction.
EMPLOYEE ASSISTANCE PROGRAM: Offers a confidential counseling hotline and up to six sessions with a Licensed Professional Counselor at no cost to the employee. This program is also available to dependents.
WORLDWIDE TRAVEL EMERGENCY PROGRAM AND WILL & LEGAL PREPARATION SERVICES: Limited 24/7 services anywhere in the world
Will and limited legal service
TUITION ASSISTANCE: The County offers partial reimbursement of qualifying tuition expenses
BILINGUAL PAY: Gallatin County allows for bilingual pay to employees that provide translation services to County departments and offices. The bilingual pay allows for extra compensation to employees that provide this service.