Strategic Customer Success Manager
NEMETSCHEK AG, New Bremen, OH, United States
At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.
About the Role:
Develop and foster trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
Deliver extraordinary experiences through clear and timely communication and support.
Establish and maintain Customer Objective Reviews with all assigned accounts.
Create customer advocates and champions.
Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
Become a key stakeholder in developing Account Expansion Plans (AEP) with Account Managers that identify opportunities for Bluebeam to deliver value.
Work across departments to proactively head off customer workflow problems and aggressively address issues when they arise.
Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
Regularly engage with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end‑user level, especially as it relates to customer workflows and processes.
Participate, advise and validate in and for Bluebeam events, activities and content as product/workflow/industry experts including Bluebeam’s Conference, webinars, Bluebeam User Groups, trade shows and internal knowledge sharing.
Provide internal product and concept input, feedback and validation.
Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.
About You:
Experience directly in or adjacent to a professional AEC role
Experience in a customer-facing capacity
Strong Bluebeam Revu and advanced solutions skills.
Excellent communication skills, written and verbal.
Experience and comfort speaking in front of groups of people up to 150 in-person and through video conferencing technology.
Comfortable learning new technology.
What we offer:
People‑focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
Competitive compensation and benefits package
100% paid medical premiums for employees, 80% paid for dependents
Fully vested 401(k) right from the day you start
Generous PTO, including sick/mental health & volunteer days
Free & unlimited access to BetterUp Care, a well‑being platform
Work‑life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
Opportunity for continuous professional development
Free & unlimited access to LinkedIn Learning
Up to $5,000 annual education reimbursement (after 1 year tenure)
Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non‑sales positions are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best‑in‑class benefits, with 100% employee coverage of health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.
The base pay range for this position is: $108,900–$136,000
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About the Role:
Develop and foster trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
Deliver extraordinary experiences through clear and timely communication and support.
Establish and maintain Customer Objective Reviews with all assigned accounts.
Create customer advocates and champions.
Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
Become a key stakeholder in developing Account Expansion Plans (AEP) with Account Managers that identify opportunities for Bluebeam to deliver value.
Work across departments to proactively head off customer workflow problems and aggressively address issues when they arise.
Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
Regularly engage with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end‑user level, especially as it relates to customer workflows and processes.
Participate, advise and validate in and for Bluebeam events, activities and content as product/workflow/industry experts including Bluebeam’s Conference, webinars, Bluebeam User Groups, trade shows and internal knowledge sharing.
Provide internal product and concept input, feedback and validation.
Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.
About You:
Experience directly in or adjacent to a professional AEC role
Experience in a customer-facing capacity
Strong Bluebeam Revu and advanced solutions skills.
Excellent communication skills, written and verbal.
Experience and comfort speaking in front of groups of people up to 150 in-person and through video conferencing technology.
Comfortable learning new technology.
What we offer:
People‑focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
Competitive compensation and benefits package
100% paid medical premiums for employees, 80% paid for dependents
Fully vested 401(k) right from the day you start
Generous PTO, including sick/mental health & volunteer days
Free & unlimited access to BetterUp Care, a well‑being platform
Work‑life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
Opportunity for continuous professional development
Free & unlimited access to LinkedIn Learning
Up to $5,000 annual education reimbursement (after 1 year tenure)
Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non‑sales positions are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best‑in‑class benefits, with 100% employee coverage of health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.
The base pay range for this position is: $108,900–$136,000
#J-18808-Ljbffr