Team Leader
SpinXpress - North Texas, Lubbock, TX, United States
Team Leader – SpinXpress
Redefining Laundry Starts with You SpinXpress is a fast-growing, forward-thinking laundry brand on a mission to change the way people experience doing laundry. We’re all about making laundry simple, convenient, and even enjoyable—with clean, modern spaces and a focus on top-tier service. What truly sets us apart? Our passionate team, commitment to quality, and dedication to delivering an unmatched customer experience. As a Team Leader, you’ll be at the heart of daily operations—motivating your team, creating positive energy, and ensuring every customer leaves with a great experience. You’ll help drive our culture of excellence and play a key role as we continue to expand.
Who We’re Looking For
You’re upbeat, motivated, and lead with professionalism and positivity. You bring energy to your team, attention to detail to your work, and a strong focus on service. If you have experience in retail, hospitality, or food service, you’ll thrive in our fast‑paced, people‑first environment.
What You’ll Do
Lead by example and support your team in delivering outstanding service
Maintain a clean, welcoming store environment
Oversee daily operations with attention to consistency and quality
Foster a fun, collaborative workplace where people love to work
What You Bring
Leadership skills and a passion for customer satisfaction
A team‑first mindset and a drive to uplift those around you
A desire to grow with a brand that’s making waves in the industry
What We Offer
Competitive hourly pay + performance‑based bonuses
Flexible and dependable scheduling
A relaxed, supportive work culture that values teamwork and growth
Responsibilities
Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences
Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress
Recruit, interview, select, hire, and employ an appropriate number of people for your team
Coach, mentor, and develop the team, including overseeing new employee onboarding
Schedule staff effectively to meet and exceed the day‑to‑day operations and maintain optimal customer service levels
Handle cash management and transactions accurately
Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List
Participation in and execution of promotional programs
Provide a consistent quality product to the customer while keeping costs low
Addresses customer concerns, issues, and claims in a timely and satisfactory manner
Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels
Train employees in processing sales and upselling to customers
Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety
Empower employees to take responsibility and expect accountability with consistent feedback
Develop strategies that team members can use to better reach a project’s goal
Assign tasks to team members and validate completion
Determine the completion timeline and monitor progress to keep the project on track and on schedule
Communicate clear instructions to team members
Qualifications
Minimum of 2 years of leadership experience
On‑the‑job training
Excellent communication skills
Confidence and skillful negotiating skills
Strong organizational skills to give the team direction
Knowledge and experience with inventory management
A constant drive to improve the experience of our users and our internal processes: “How can I make things better?”
Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on‑call when necessary
History of achieving and consistently exceeding professional goals
Enjoy being in a dynamic job where no task is above or below you
Compensation
$16 Hourly
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Redefining Laundry Starts with You SpinXpress is a fast-growing, forward-thinking laundry brand on a mission to change the way people experience doing laundry. We’re all about making laundry simple, convenient, and even enjoyable—with clean, modern spaces and a focus on top-tier service. What truly sets us apart? Our passionate team, commitment to quality, and dedication to delivering an unmatched customer experience. As a Team Leader, you’ll be at the heart of daily operations—motivating your team, creating positive energy, and ensuring every customer leaves with a great experience. You’ll help drive our culture of excellence and play a key role as we continue to expand.
Who We’re Looking For
You’re upbeat, motivated, and lead with professionalism and positivity. You bring energy to your team, attention to detail to your work, and a strong focus on service. If you have experience in retail, hospitality, or food service, you’ll thrive in our fast‑paced, people‑first environment.
What You’ll Do
Lead by example and support your team in delivering outstanding service
Maintain a clean, welcoming store environment
Oversee daily operations with attention to consistency and quality
Foster a fun, collaborative workplace where people love to work
What You Bring
Leadership skills and a passion for customer satisfaction
A team‑first mindset and a drive to uplift those around you
A desire to grow with a brand that’s making waves in the industry
What We Offer
Competitive hourly pay + performance‑based bonuses
Flexible and dependable scheduling
A relaxed, supportive work culture that values teamwork and growth
Responsibilities
Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences
Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress
Recruit, interview, select, hire, and employ an appropriate number of people for your team
Coach, mentor, and develop the team, including overseeing new employee onboarding
Schedule staff effectively to meet and exceed the day‑to‑day operations and maintain optimal customer service levels
Handle cash management and transactions accurately
Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List
Participation in and execution of promotional programs
Provide a consistent quality product to the customer while keeping costs low
Addresses customer concerns, issues, and claims in a timely and satisfactory manner
Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels
Train employees in processing sales and upselling to customers
Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety
Empower employees to take responsibility and expect accountability with consistent feedback
Develop strategies that team members can use to better reach a project’s goal
Assign tasks to team members and validate completion
Determine the completion timeline and monitor progress to keep the project on track and on schedule
Communicate clear instructions to team members
Qualifications
Minimum of 2 years of leadership experience
On‑the‑job training
Excellent communication skills
Confidence and skillful negotiating skills
Strong organizational skills to give the team direction
Knowledge and experience with inventory management
A constant drive to improve the experience of our users and our internal processes: “How can I make things better?”
Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on‑call when necessary
History of achieving and consistently exceeding professional goals
Enjoy being in a dynamic job where no task is above or below you
Compensation
$16 Hourly
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