Product Manager
NiCE, Sandy, UT, United States
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
This role is responsible for defining, driving, and executing the product strategy for a portfolio of NiCE Enterprise solutions integrated into the NiCE CX Platform. The Product Manager will own roadmap development, backlog prioritization, and cross-functional alignment to ensure seamless integration and successful go-to-market execution.
Acting as a key liaison between the NiCE Enterprise Line of Business (LoB) and the NiCE CX LoB, this role requires strong negotiation, communication, and stakeholder management skills. You will collaborate closely with engineering, operations, marketing, training, and sales teams to deliver high-impact solutions that enhance customer experience and business value.
Key Responsibilities
Product Strategy & Roadmap
Define and drive the product roadmap for NiCE Enterprise portfolio integrations within the CX Platform
Own and prioritize the product backlog, ensuring alignment with business goals and customer needs
Identify new opportunities through customer, market, and competitive insights
Develop business cases, including revenue opportunities, use cases, and feature definitions
Customer & Market Intelligence
Proactively gather feedback from customers, prospects, and internal stakeholders
Analyze market trends, industry developments, and emerging opportunities
Evaluate competitor capabilities, positioning, and pricing to inform strategy
Translate insights into actionable product improvements and innovation
AI & Innovation Enablement
Leverage AI/LLM capabilities to enhance product workflows and lifecycle efficiency
Utilize AI tools to accelerate documentation, prototyping, and design processes
Identify opportunities to embed generative AI into product features and user experiences
Cross-Functional Leadership
Act as the primary liaison between NiCE Enterprise and NiCE CX LoBs, driving alignment and resolving conflicts
Partner with Engineering, Architecture, and Operations to deliver scalable solutions
Collaborate with Marketing, Sales, and Training to support go‑to‑market initiatives
Facilitate cross‑functional workshops to define product concepts and requirements
Execution & Delivery
Lead end‑to‑end product development, from concept through launch
Create and maintain clear documentation: requirements, user stories, interaction designs, and launch plans
Support data‑driven decision‑making through analysis and performance insights
Ensure successful delivery of product initiatives through strong project coordination
Subject Matter Expertise & Enablement
Serve as the subject matter expert for assigned products and features
Train internal teams on new capabilities and product enhancements
Support sales efforts by providing product expertise and participating in key opportunities
Represent the product in customer engagements, demos, and industry events
Required Qualifications
Education
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Experience
4+ years of product management experience delivering software products
Strong experience translating business needs into technical requirements and specifications
Proven ability to work across technical and non‑technical audiences, including executives
Experience managing competing priorities in fast‑paced, high‑pressure environments
Skills
Excellent written and verbal communication skills
Strong analytical and problem‑solving abilities
Ability to interpret technical concepts and communicate them clearly
High attention to detail with strong organizational skills
Proficiency with tools for documentation, diagramming, and product planning
Self‑starter with a proactive, ownership‑driven mindset
Preferred Qualifications
Experience with project management methodologies and tools
Background in telecommunications, SaaS, networking, or cloud‑based platforms
Familiarity with Agile, ITSM, or product‑led environments
Strong time management skills with the ability to manage multiple initiatives simultaneously
Experience collaborating closely with engineering and technical teams
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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This role is responsible for defining, driving, and executing the product strategy for a portfolio of NiCE Enterprise solutions integrated into the NiCE CX Platform. The Product Manager will own roadmap development, backlog prioritization, and cross-functional alignment to ensure seamless integration and successful go-to-market execution.
Acting as a key liaison between the NiCE Enterprise Line of Business (LoB) and the NiCE CX LoB, this role requires strong negotiation, communication, and stakeholder management skills. You will collaborate closely with engineering, operations, marketing, training, and sales teams to deliver high-impact solutions that enhance customer experience and business value.
Key Responsibilities
Product Strategy & Roadmap
Define and drive the product roadmap for NiCE Enterprise portfolio integrations within the CX Platform
Own and prioritize the product backlog, ensuring alignment with business goals and customer needs
Identify new opportunities through customer, market, and competitive insights
Develop business cases, including revenue opportunities, use cases, and feature definitions
Customer & Market Intelligence
Proactively gather feedback from customers, prospects, and internal stakeholders
Analyze market trends, industry developments, and emerging opportunities
Evaluate competitor capabilities, positioning, and pricing to inform strategy
Translate insights into actionable product improvements and innovation
AI & Innovation Enablement
Leverage AI/LLM capabilities to enhance product workflows and lifecycle efficiency
Utilize AI tools to accelerate documentation, prototyping, and design processes
Identify opportunities to embed generative AI into product features and user experiences
Cross-Functional Leadership
Act as the primary liaison between NiCE Enterprise and NiCE CX LoBs, driving alignment and resolving conflicts
Partner with Engineering, Architecture, and Operations to deliver scalable solutions
Collaborate with Marketing, Sales, and Training to support go‑to‑market initiatives
Facilitate cross‑functional workshops to define product concepts and requirements
Execution & Delivery
Lead end‑to‑end product development, from concept through launch
Create and maintain clear documentation: requirements, user stories, interaction designs, and launch plans
Support data‑driven decision‑making through analysis and performance insights
Ensure successful delivery of product initiatives through strong project coordination
Subject Matter Expertise & Enablement
Serve as the subject matter expert for assigned products and features
Train internal teams on new capabilities and product enhancements
Support sales efforts by providing product expertise and participating in key opportunities
Represent the product in customer engagements, demos, and industry events
Required Qualifications
Education
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Experience
4+ years of product management experience delivering software products
Strong experience translating business needs into technical requirements and specifications
Proven ability to work across technical and non‑technical audiences, including executives
Experience managing competing priorities in fast‑paced, high‑pressure environments
Skills
Excellent written and verbal communication skills
Strong analytical and problem‑solving abilities
Ability to interpret technical concepts and communicate them clearly
High attention to detail with strong organizational skills
Proficiency with tools for documentation, diagramming, and product planning
Self‑starter with a proactive, ownership‑driven mindset
Preferred Qualifications
Experience with project management methodologies and tools
Background in telecommunications, SaaS, networking, or cloud‑based platforms
Familiarity with Agile, ITSM, or product‑led environments
Strong time management skills with the ability to manage multiple initiatives simultaneously
Experience collaborating closely with engineering and technical teams
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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