Box Office Manager
Inside Higher Ed, Greensboro, NC, United States
Position Summary
The Box Office Manager oversees ticketing operations and fiscal management for the College of Visual and Performing Arts, supporting approximately $1.1–$1.3 million in annual ticket revenue. The role exercises independent judgment in financial administration, including revenue forecasting, reconciliation oversight, fund transfers, and event settlement, ensures compliance with University fiscal policies, internal controls, PCI standards, and maintains integrity of all Box Office financial transactions. It also directs daily operations, supervises student staff, and coordinates with academic and administrative units to support ticketed events and facility usage.
Responsibilities
Maintain and reconcile financial records associated with ticketed events and performances.
Monitor ticket sales activity within Etix, reconcile event-level revenue against university financial systems.
Prepare and validate event settlement documentation, ensuring accuracy of gross sales, fees, and net distributions.
Investigate and resolve discrepancies related to ticket revenue, deposits, and settlement reporting.
Execute internal financial transfers distributing ticket revenue to appropriate university funds.
Coordinate revenue allocation across multiple academic units and departments.
Verify and submit daily credit card and cash deposits to the Cashier’s Office.
Reconcile monthly merchant services reports, including credit card activity, fees, discrepancies, and chargebacks.
Oversee financial processing for all ticketed events, including validation of settlement figures.
Review and authorize payment amounts to external entities or vendors using box office services.
Supervise graduate and undergraduate student staff assigned to box office operations.
Train and guide student employees on financial controls, ticketing procedures, and system use.
Process reimbursements and procurement transactions related to box office and event operations.
Minimum Qualifications
Bachelor’s degree in Business Administration or a related discipline, or an equivalent combination of training and experience. All degrees must be from accredited institutions.
Preferred Qualifications
Bachelor’s degree in Business Administration, Accounting, Finance, or Arts Administration.
Experience managing ticketing operations, revenue reconciliation, or cash handling.
Experience with financial reporting, account reconciliation, and budget management.
Experience using ticketing systems (Etix) and financial systems (Banner or equivalent ERP).
Key Competencies
Information Processing and Decision Making – ability to resolve problems, analyze business operations and financial statements.
Business and Records Administration – manage various business and records functions, research, data collection, and report writing.
Communication – develop and edit written documents and reports across functional areas.
Planning and Organizing Work/Supervision – coordinate work unit activities, develop new processes, supervise staff.
Financial Management – knowledge of accounting and budget procedures, approval of expenditures, budgeting.
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The Box Office Manager oversees ticketing operations and fiscal management for the College of Visual and Performing Arts, supporting approximately $1.1–$1.3 million in annual ticket revenue. The role exercises independent judgment in financial administration, including revenue forecasting, reconciliation oversight, fund transfers, and event settlement, ensures compliance with University fiscal policies, internal controls, PCI standards, and maintains integrity of all Box Office financial transactions. It also directs daily operations, supervises student staff, and coordinates with academic and administrative units to support ticketed events and facility usage.
Responsibilities
Maintain and reconcile financial records associated with ticketed events and performances.
Monitor ticket sales activity within Etix, reconcile event-level revenue against university financial systems.
Prepare and validate event settlement documentation, ensuring accuracy of gross sales, fees, and net distributions.
Investigate and resolve discrepancies related to ticket revenue, deposits, and settlement reporting.
Execute internal financial transfers distributing ticket revenue to appropriate university funds.
Coordinate revenue allocation across multiple academic units and departments.
Verify and submit daily credit card and cash deposits to the Cashier’s Office.
Reconcile monthly merchant services reports, including credit card activity, fees, discrepancies, and chargebacks.
Oversee financial processing for all ticketed events, including validation of settlement figures.
Review and authorize payment amounts to external entities or vendors using box office services.
Supervise graduate and undergraduate student staff assigned to box office operations.
Train and guide student employees on financial controls, ticketing procedures, and system use.
Process reimbursements and procurement transactions related to box office and event operations.
Minimum Qualifications
Bachelor’s degree in Business Administration or a related discipline, or an equivalent combination of training and experience. All degrees must be from accredited institutions.
Preferred Qualifications
Bachelor’s degree in Business Administration, Accounting, Finance, or Arts Administration.
Experience managing ticketing operations, revenue reconciliation, or cash handling.
Experience with financial reporting, account reconciliation, and budget management.
Experience using ticketing systems (Etix) and financial systems (Banner or equivalent ERP).
Key Competencies
Information Processing and Decision Making – ability to resolve problems, analyze business operations and financial statements.
Business and Records Administration – manage various business and records functions, research, data collection, and report writing.
Communication – develop and edit written documents and reports across functional areas.
Planning and Organizing Work/Supervision – coordinate work unit activities, develop new processes, supervise staff.
Financial Management – knowledge of accounting and budget procedures, approval of expenditures, budgeting.
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